Exam Questions and CORRECT Answers
Recall Crisis Management Goals - CORRECT ANSWER - Protect consumers
Maintain your company's reputation
Recover any losses
Cause for a recall - CORRECT ANSWER - Design defect, contamination, mis-branding
Three types of recall - CORRECT ANSWER - Class I
There is a reasonable probability that the use of, or exposure to , a product will cause serious
adverse health consequences or death.
Class II
The use of, or exposure to , a product may cause temporary or medically reversible adverse
health consequences.
Class III
The use of, or exposure to a product is not likely to cause adverse health consequences.
Risk of not having a recall - CORRECT ANSWER - Product liability claims
Jail Time
Harming and/or killing a person
Seizure
Costs of a recall - CORRECT ANSWER - Direct
First party operations
Contract services
, Third party liability
Indirect
Loss of customer good will
Loss of reputation
Brand rehab
Georgia Tech findings - CORRECT ANSWER - That fast response to a recall can improve
customer satisfaction
Mock Recall - CORRECT ANSWER - The product withdrawal and recall system shall be
reviewed, tested and verified as effective at least annually.
Ensure everyone on the product withdrawal team understands their role
Goal is for 100% Traceability within 2 hours
Any shortcomings should be evaluated and tested again after alteration
CIP and Traceability - CORRECT ANSWER - CIP type designated for Critical Tracking
Event equipment. (Full, Sanitize)
CIP occurs on raw silos before refilling.
CIP resets Critical Tracking Event lot when complete.
Why SQF/GSFI - CORRECT ANSWER - - Build Confidence in Third Party Certification
- Reduce Inefficiency in the Food System
Why SQF for retailers - CORRECT ANSWER - • From a retailer perspective it is critical
that they have confidence in the audits of their suppliers
• From a supplier perspective the duplication of audit effort is not sustainable