CSA 2024 Questions with Correct
Answers Latest 2025 Update
What is the "technical name" for the table that stores the groups you create to add users to? (e.g., the
itil group)
[sys_user_group]
The "system group" table is an out-of-the-box table created by ServiceNow to host every group added to
your instance.
If you want to categorize, flag, or locate records, what should you use?
A tag
What is the 'technical name' for the "Predictive Intelligence" plugin?
(com.glide.platform_ml)
What are the 3 types of context menus in ServiceNow?
List, Column, and Record Contex Menus
On the list view you can view all 3 types of context menus:
List (Hamburger icon by table name)
Column (Hamburger icon by field name)
Record (right-click on the cell).
What does a List View show in ServiceNow?
Records from a table
What are the 3 components that make up a 'filter condition'?
Field, Operator, and Value (FOV)
Out-of-the-box, what is the maximum number of activities saved to your "History"?
30, but this can be changed by configuring the glide.ui.nav.history_length property on the
sys_properties.list table.
Where can admins navigate to view favorites saved by ANY USER?
System Definitions > Bookmarks
,What is the correct definition of an "Application" in ServiceNow?
A group of modules, or pages, that provide related information and functionality in an instance.
Applications group related modules and pages together.
What is "a version of a customized list or form which defines which fields appear and in what order"?
A view
Views are customized list views or form views that can be edited or created to only show certain fields.
The 'admin' role grants access to ALMOST all functionality in an instance with which two exceptions?
HR and Security Operations
Admins will not automatically be given access to the HR platform and in order to work with security
operations, they will also need the privilege to elevate their role to "security_admin".
What is the ServiceNow best practice for assigning roles to users?
Create the role > add the role to a group > add the user to the group
Where are impersonations logged in ServiceNow?
The System Log
Impersonations are logged in the System Log. The glide.sys.log_impersonation would need to be added
first and set to true.
What is the "technical name" for the table that contains all roles in your instance?
[sys_user_role]
The "system user role" table is an out-of-the-box table created by ServiceNow to host every role added
to your instance.
What is the correct definition of a "role" in your ServiceNow instance?
A collection of permissions
Roles may (and often will) contain other roles granting access to applications and other parts of the
platform and assigning security rights.
What does each 'column' of a list view represent?
A field on the record
Which of the following is used to open a table in a new browser tab?
, <table name>.LIST
Capitalizing "LIST" will open the table list view in a new browser tab.
What is the "technical name" for the table that stores every user in your ServiceNow instance?
[sys_user]
What does each 'row' of a list represent?
One record
What type of cloud platform does ServiceNow provide?
aPaaS
ServiceNow allows users to develop, run, and manage applications within the ServiceNow platform and
offer those applications as a service to their employees, clients, and users.
Which field type displays information from another table?
Reference
What are the reasons for changing the look and feel of a ServiceNow instance? (choose three)
To comply with corporate branding and themes
To increase user acceptance
To distinguish between production and non-production instances
What are some of the benefits often recognized by branding your instance? (choose three)
Accelerate adoption rates
Create a shared identity
Gain user trust
What are the three persona-focused mobile apps? (choose three)
Now Mobile (Employee role)
ServiceNow Agent (Fulfiller role)
ServiceNow Onboarding (Employee new hire)
Which tool can be used to change the layout of the form view for all users?
Form Design
Form Layout
What are the three different types of context menus in a list view? (choose three)
List
Record
Column
What is selected on the Now Platform to impersonate another user?
Answers Latest 2025 Update
What is the "technical name" for the table that stores the groups you create to add users to? (e.g., the
itil group)
[sys_user_group]
The "system group" table is an out-of-the-box table created by ServiceNow to host every group added to
your instance.
If you want to categorize, flag, or locate records, what should you use?
A tag
What is the 'technical name' for the "Predictive Intelligence" plugin?
(com.glide.platform_ml)
What are the 3 types of context menus in ServiceNow?
List, Column, and Record Contex Menus
On the list view you can view all 3 types of context menus:
List (Hamburger icon by table name)
Column (Hamburger icon by field name)
Record (right-click on the cell).
What does a List View show in ServiceNow?
Records from a table
What are the 3 components that make up a 'filter condition'?
Field, Operator, and Value (FOV)
Out-of-the-box, what is the maximum number of activities saved to your "History"?
30, but this can be changed by configuring the glide.ui.nav.history_length property on the
sys_properties.list table.
Where can admins navigate to view favorites saved by ANY USER?
System Definitions > Bookmarks
,What is the correct definition of an "Application" in ServiceNow?
A group of modules, or pages, that provide related information and functionality in an instance.
Applications group related modules and pages together.
What is "a version of a customized list or form which defines which fields appear and in what order"?
A view
Views are customized list views or form views that can be edited or created to only show certain fields.
The 'admin' role grants access to ALMOST all functionality in an instance with which two exceptions?
HR and Security Operations
Admins will not automatically be given access to the HR platform and in order to work with security
operations, they will also need the privilege to elevate their role to "security_admin".
What is the ServiceNow best practice for assigning roles to users?
Create the role > add the role to a group > add the user to the group
Where are impersonations logged in ServiceNow?
The System Log
Impersonations are logged in the System Log. The glide.sys.log_impersonation would need to be added
first and set to true.
What is the "technical name" for the table that contains all roles in your instance?
[sys_user_role]
The "system user role" table is an out-of-the-box table created by ServiceNow to host every role added
to your instance.
What is the correct definition of a "role" in your ServiceNow instance?
A collection of permissions
Roles may (and often will) contain other roles granting access to applications and other parts of the
platform and assigning security rights.
What does each 'column' of a list view represent?
A field on the record
Which of the following is used to open a table in a new browser tab?
, <table name>.LIST
Capitalizing "LIST" will open the table list view in a new browser tab.
What is the "technical name" for the table that stores every user in your ServiceNow instance?
[sys_user]
What does each 'row' of a list represent?
One record
What type of cloud platform does ServiceNow provide?
aPaaS
ServiceNow allows users to develop, run, and manage applications within the ServiceNow platform and
offer those applications as a service to their employees, clients, and users.
Which field type displays information from another table?
Reference
What are the reasons for changing the look and feel of a ServiceNow instance? (choose three)
To comply with corporate branding and themes
To increase user acceptance
To distinguish between production and non-production instances
What are some of the benefits often recognized by branding your instance? (choose three)
Accelerate adoption rates
Create a shared identity
Gain user trust
What are the three persona-focused mobile apps? (choose three)
Now Mobile (Employee role)
ServiceNow Agent (Fulfiller role)
ServiceNow Onboarding (Employee new hire)
Which tool can be used to change the layout of the form view for all users?
Form Design
Form Layout
What are the three different types of context menus in a list view? (choose three)
List
Record
Column
What is selected on the Now Platform to impersonate another user?
