OAM 330 Exam Questions and Answers Fully Solved
Most people think_____ will motivate them more than it actually does - Answers pay
Making work _______ challenging may motivate better than making a job easier - Answers more
Employers _______ the power of acknowledgment and thanks - Answers underestimate
Common sense is necessary - - Answers but not sufficient for predicting human behavior in
organizations•
Success: - Answers task skills + management skills
Behavior is - Answers predictable
What is empirical evidence? - Answers in modern science - evidence arising from systematic testing or
experimentation
Empirical evidence trumps other forms - Answers The higher up you go on the pyramid, the more
accurately you can predict the NEXT event
Pfeffer & Sutton - rank-and-yank at GE - Answers evidence-based management
What do Pfeffer & Sutton talk about? - Answers Evidence-based management is an appreciation fr what
we do not know. It is very hard to apply.
Because correlation ≠ causation - Answers 1. Observed relationships may be spurious (merely
coincidental)
2. Observed relationships may go in the reverse causal direction
3. Observed relationships may be caused by a third variable
Quasi-experimental studies - Answers Studies that fit most of the criteria for true experiments, with the
important exception that the participants are not assigned to groups at random. Instead, existing groups
such as classes or schools participate in the experiments.
Correlational studies - Answers Measure the relationship between variables (instead of manipulating the
variables)
EX: # of customers served per day and satisfaction of those customers
For non-experimental designs - Answers control variables are critical
What do Belsky & Gilovich talk about in their article? - Answers People are weighed down by thinking
they are more qualified to make judgments than they really are. Confirmation Bias... people only look
, for evidence that will help them. Ego Trap is when they overestimate their abilities. They become
overconfident. Also, anchoring. It is hard to shake-off first impressions.
What does Freakonomics talk about - Answers planning fallacy. People underestimate how long it will
take them to complete a task. This is because people are overconfident and think their projects are
unique. An alternative is reference class forecasting, this estimates the length of a project by looking at
how long a similar project has taken instead of planning how long you think each event might take.
What does Gilbert talk about in his article - Answers Gilbert suggests that we often do not realize how
biased our decisions or choices are. He explains that the human brain tends to accept good news, but it
will be overly critical when it comes to bad news. The brain will consider evidence, weigh facts, and still
reach the conclusion that it favors. Consultants believe they can make objective decisions about the
companies that indirectly employ them, but they would not be generous is their generosity didn't pay
dividends.
What did schwartz talk about - Answers Schwarz's main point is the massive presence of loss aversion in
everyday life. In Golf, The perception of 'losing a stroke' on each hole is contradictory. if they never aim
to be aggressive and make the first putt, they will never gain an advantage. Essentially, with this
conservative and loss averse approach, the golfer seems to be losing strokes no matter what.
What did Gosling talk about - Answers Big Five Personality, "OCEAN". OCEAN stands for openness,
conscientiousness, extraversion, agreeableness, and neuroticism. He claims that there are two ways to
think about personality profiles; we can either compare our personality trait levels with that of someone
else, or compare individual personality traits levels to other personality trait levels.
What did Grant's Say goodbye to MBTI talk about? - Answers Grant's main point is that the Myers-Briggs
Type Indicator does not provide an accurate display of personality. lack of accurate independence and
comprehensiveness.
What does Myers talk about - Answers Myers talks about interviews. Interviews are actually poor at
predicting long term job performance. Some people interview better than others, but it does not mean
that they will perform better. Interviewers also have interview bias based on a candidate's age, gender,
attractiveness, and race. The best indication of on the job success is general mental ability. GPA is also a
good predictor of performance because it contains years of performance and information.
What do Feintzeig & Weber talk about - Answers the authors discuss the issues that arise from
increasing the minimum wage. Current employees are likely to become frustrated when they see that
new hires are suddenly starting at the wages that took them several years to work up to. Additionally,
since businesses can't afford to be raising all wages for all employees, sometimes employees with more
responsibilities get paid the same much as those with fewer tasks. In the end, higher wages could lead
to higher prices for consumers and weigh down employers with more costs.
What does Grant in The problem of financial incentives
Most people think_____ will motivate them more than it actually does - Answers pay
Making work _______ challenging may motivate better than making a job easier - Answers more
Employers _______ the power of acknowledgment and thanks - Answers underestimate
Common sense is necessary - - Answers but not sufficient for predicting human behavior in
organizations•
Success: - Answers task skills + management skills
Behavior is - Answers predictable
What is empirical evidence? - Answers in modern science - evidence arising from systematic testing or
experimentation
Empirical evidence trumps other forms - Answers The higher up you go on the pyramid, the more
accurately you can predict the NEXT event
Pfeffer & Sutton - rank-and-yank at GE - Answers evidence-based management
What do Pfeffer & Sutton talk about? - Answers Evidence-based management is an appreciation fr what
we do not know. It is very hard to apply.
Because correlation ≠ causation - Answers 1. Observed relationships may be spurious (merely
coincidental)
2. Observed relationships may go in the reverse causal direction
3. Observed relationships may be caused by a third variable
Quasi-experimental studies - Answers Studies that fit most of the criteria for true experiments, with the
important exception that the participants are not assigned to groups at random. Instead, existing groups
such as classes or schools participate in the experiments.
Correlational studies - Answers Measure the relationship between variables (instead of manipulating the
variables)
EX: # of customers served per day and satisfaction of those customers
For non-experimental designs - Answers control variables are critical
What do Belsky & Gilovich talk about in their article? - Answers People are weighed down by thinking
they are more qualified to make judgments than they really are. Confirmation Bias... people only look
, for evidence that will help them. Ego Trap is when they overestimate their abilities. They become
overconfident. Also, anchoring. It is hard to shake-off first impressions.
What does Freakonomics talk about - Answers planning fallacy. People underestimate how long it will
take them to complete a task. This is because people are overconfident and think their projects are
unique. An alternative is reference class forecasting, this estimates the length of a project by looking at
how long a similar project has taken instead of planning how long you think each event might take.
What does Gilbert talk about in his article - Answers Gilbert suggests that we often do not realize how
biased our decisions or choices are. He explains that the human brain tends to accept good news, but it
will be overly critical when it comes to bad news. The brain will consider evidence, weigh facts, and still
reach the conclusion that it favors. Consultants believe they can make objective decisions about the
companies that indirectly employ them, but they would not be generous is their generosity didn't pay
dividends.
What did schwartz talk about - Answers Schwarz's main point is the massive presence of loss aversion in
everyday life. In Golf, The perception of 'losing a stroke' on each hole is contradictory. if they never aim
to be aggressive and make the first putt, they will never gain an advantage. Essentially, with this
conservative and loss averse approach, the golfer seems to be losing strokes no matter what.
What did Gosling talk about - Answers Big Five Personality, "OCEAN". OCEAN stands for openness,
conscientiousness, extraversion, agreeableness, and neuroticism. He claims that there are two ways to
think about personality profiles; we can either compare our personality trait levels with that of someone
else, or compare individual personality traits levels to other personality trait levels.
What did Grant's Say goodbye to MBTI talk about? - Answers Grant's main point is that the Myers-Briggs
Type Indicator does not provide an accurate display of personality. lack of accurate independence and
comprehensiveness.
What does Myers talk about - Answers Myers talks about interviews. Interviews are actually poor at
predicting long term job performance. Some people interview better than others, but it does not mean
that they will perform better. Interviewers also have interview bias based on a candidate's age, gender,
attractiveness, and race. The best indication of on the job success is general mental ability. GPA is also a
good predictor of performance because it contains years of performance and information.
What do Feintzeig & Weber talk about - Answers the authors discuss the issues that arise from
increasing the minimum wage. Current employees are likely to become frustrated when they see that
new hires are suddenly starting at the wages that took them several years to work up to. Additionally,
since businesses can't afford to be raising all wages for all employees, sometimes employees with more
responsibilities get paid the same much as those with fewer tasks. In the end, higher wages could lead
to higher prices for consumers and weigh down employers with more costs.
What does Grant in The problem of financial incentives
