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Chapter 1 - correct answer ✔✔
Human Resource Management (HRM) - correct answer ✔✔The leadership and management of
people within an organization using systems, methods, processes and procedures that enable
employees to optimize their performance and in turn their contribution to the organization and
its goals
Strategic Human Resource Management - correct answer ✔✔The process of integrating the
strategic needs of inorganization into the choice of HR systems and practices to support the
overall mission, strategies,and performance
Mission statement - correct answer ✔✔Statement outlining the purpose, long-term objectives,
and activities the organization will pursue and the course for the future
Productivity - correct answer ✔✔Ratio of an organization's outputs to its inputs
Organizations automate to: - correct answer ✔✔• Increase speed
• Provide better service
• Increase flexibility
• Increase predictability in operations
• Achieve higher standards of quality
human resource audit - correct answer ✔✔A holistic review of HR strategies with the intention
of identifying and correcting deficiencies
,HR Department in a small organization - correct answer ✔✔• Separate HR department emerges
when HR activities becomes a burden
• Often emerges as a small department or individual reporting to a middle-level manager
Head of Human Resource department - correct answer ✔✔Vice President
Middle or First Level managers - correct answer ✔✔Manager Recruitment
Manager Compensation and Benefits
Manager Health and Safety
Manager Labour Relations
Manager client services
Front Line human resource team - correct answer ✔✔Recruiters
Compensation Analyst
Safety Specialists
Grievance Lead
Operations Support
Sales Support
Staff authority - correct answer ✔✔Authority to advise, not direct
Line authority - correct answer ✔✔Possessed by managers of operating departments
( authority to make decisions)
Functional authority - correct answer ✔✔HR department may be provided authority to make
decisions
, union - correct answer ✔✔an organization with the legal authority torepresent workers,
negotiate the terms and conditionsof employment with the employer, and administer
thecollective agreement
Automation - correct answer ✔✔The shift toward converting work that was traditionally done
by hand to being completed by mechanical or electronic devices.
organizational goals - correct answer ✔✔an organization's short and long term outcomes that
human resource management aims to support and enable.
gamification - correct answer ✔✔the use of rules, competition, and teamwork to encourage
engagement by mimicking games.
mission statement - correct answer ✔✔a statement outling the purpose and long term
objectives of the organization
productivity - correct answer ✔✔the ratio of a firm.'s outputs (goods and services) divided by
its inputs (people, capital, materials , energy)
demographic changes - correct answer ✔✔changes in the demographics of the labor force the
occur slowly and are usually known in advance
educational attainment - correct answer ✔✔the highest educational level attained by an
individual worker, employee group or population
sociocultural forces - correct answer ✔✔Challenges facing a firm's decision makers because of
cultural differences among employees or changes in core cultural or social values occuring at
the larger social level