CHAA Review 01 Practice Study Test.
Under the Title III of the Americans with Disabilities Act, hospitals are require to:
a. provide info for restroom locations
b. provide patients and families all docs for admissions
c. provide resources to eliminate barriers in communication
d. ensure all patients are accommodated for admission. - CORRECT ANSWER Provide resources to
eliminate barriers in communication
What is NOT important when initiating a patient satisfaction survey?
a. what data measurements are required
b. what data measures are important to day-to-day management
c. what data measures are important to the organizations decision-making process
d. what data measures are needed to care for the patient - CORRECT ANSWER what data measures are
needed to care for the patient
Which is NOT a purpose of any quality improvement program? - CORRECT ANSWER blame someone for
mistake
Which of the following is NOT a patient satisfaction survey? - CORRECT ANSWER CMS survey
Communication is: - CORRECT ANSWER exchanging information with the patient
Which is NOT A KPI in Patient Access?
a. accuracy rate
b. CLABSI rate
c. Patient satisfaction score
d. Pre-registration rate - CORRECT ANSWER CLABSI rate
, HEAT stands for - CORRECT ANSWER Hear them out
Empathize with the customer
Apologize
Take responsibility for actions
Which of the following are ways we communicate, except:
a. body language
b. eating
c. talking
d. facial expressions - CORRECT ANSWER eating
What are the three steps to communication? - CORRECT ANSWER Encoding
Transmission
Decoding
Compassion and respect can be demonstrated in all of the following ways, except:
a. smiling
b. making eye contact
c calling the patient "dear"
d. greeting the patient - CORRECT ANSWER calling the patient "Dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under
Medicare Part A?
a. medicare 72-hour rule
b. medicare two-midnight rule
c. Medicare A inpatient rule - CORRECT ANSWER Medicare two-midnight rule
Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS)
program by detecting and preventing fraud? - CORRECT ANSWER OIG
Under the Title III of the Americans with Disabilities Act, hospitals are require to:
a. provide info for restroom locations
b. provide patients and families all docs for admissions
c. provide resources to eliminate barriers in communication
d. ensure all patients are accommodated for admission. - CORRECT ANSWER Provide resources to
eliminate barriers in communication
What is NOT important when initiating a patient satisfaction survey?
a. what data measurements are required
b. what data measures are important to day-to-day management
c. what data measures are important to the organizations decision-making process
d. what data measures are needed to care for the patient - CORRECT ANSWER what data measures are
needed to care for the patient
Which is NOT a purpose of any quality improvement program? - CORRECT ANSWER blame someone for
mistake
Which of the following is NOT a patient satisfaction survey? - CORRECT ANSWER CMS survey
Communication is: - CORRECT ANSWER exchanging information with the patient
Which is NOT A KPI in Patient Access?
a. accuracy rate
b. CLABSI rate
c. Patient satisfaction score
d. Pre-registration rate - CORRECT ANSWER CLABSI rate
, HEAT stands for - CORRECT ANSWER Hear them out
Empathize with the customer
Apologize
Take responsibility for actions
Which of the following are ways we communicate, except:
a. body language
b. eating
c. talking
d. facial expressions - CORRECT ANSWER eating
What are the three steps to communication? - CORRECT ANSWER Encoding
Transmission
Decoding
Compassion and respect can be demonstrated in all of the following ways, except:
a. smiling
b. making eye contact
c calling the patient "dear"
d. greeting the patient - CORRECT ANSWER calling the patient "Dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under
Medicare Part A?
a. medicare 72-hour rule
b. medicare two-midnight rule
c. Medicare A inpatient rule - CORRECT ANSWER Medicare two-midnight rule
Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS)
program by detecting and preventing fraud? - CORRECT ANSWER OIG
