ASAP PACE CERTIFICATION EXAM
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Terms in this set (382)
Convergent Relies on reason and logic to find
thinking the one best answer to a question
Divergent Focuses on producing a broad
thinking variety of ideas
, the exchange of thoughts, feelings,
interpersonal
and beliefs between two or more
communication
people
Share and collect business data.
Express our ideas and opinions and
understand those of others.
Why do we Give and receive emotional support.
communicate Make decisions and solve problems.
interpersonally? Influence the attitudes and
behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
verbal and nonverbal.
Email, phone, memos, IM, social
Types of
media, face to face.
communication
One on one and one to many.
, 1. Casual
2. Critical
3. Crucial
casual communication: low intensity
and casual. "Did you see the show
last night?"
Critical communication: a higher
level of importance, having a phone
call with a project owner about a
Levels of status update.
Communication
Crucial communication: opposing
opinions, high stakes strong
emotions, EX: Performance reviews.
Job offer scenario. Negotiations.
Effective communicators adjust their
communication based on the level
of intensity and where they are on
the communication scale. You have
to adapt as the convo ebbs and
flows.
, Crucial Opposing opinions, high stakes,
Communication strong emotions
Components
Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and
Communication
sends it.
Cycle
Receiver decodes the message and
interprets it.
The receiver responds and becomes
the sender.
Main 3 1. Word Choice
Components of 2. Tone of Voice
Communication 3. Body Language
(ACTUAL EXAM) | ALL QUESTIONS
AND CORRECT ANSWERS |
ALREADY GRADED A+ | VERIFIED
ANSWERS | LATEST EXAM 2025 |
JUST RELEASED
Save
Terms in this set (382)
Convergent Relies on reason and logic to find
thinking the one best answer to a question
Divergent Focuses on producing a broad
thinking variety of ideas
, the exchange of thoughts, feelings,
interpersonal
and beliefs between two or more
communication
people
Share and collect business data.
Express our ideas and opinions and
understand those of others.
Why do we Give and receive emotional support.
communicate Make decisions and solve problems.
interpersonally? Influence the attitudes and
behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
verbal and nonverbal.
Email, phone, memos, IM, social
Types of
media, face to face.
communication
One on one and one to many.
, 1. Casual
2. Critical
3. Crucial
casual communication: low intensity
and casual. "Did you see the show
last night?"
Critical communication: a higher
level of importance, having a phone
call with a project owner about a
Levels of status update.
Communication
Crucial communication: opposing
opinions, high stakes strong
emotions, EX: Performance reviews.
Job offer scenario. Negotiations.
Effective communicators adjust their
communication based on the level
of intensity and where they are on
the communication scale. You have
to adapt as the convo ebbs and
flows.
, Crucial Opposing opinions, high stakes,
Communication strong emotions
Components
Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and
Communication
sends it.
Cycle
Receiver decodes the message and
interprets it.
The receiver responds and becomes
the sender.
Main 3 1. Word Choice
Components of 2. Tone of Voice
Communication 3. Body Language
