IS 301 Lecture 10 Exam Questions and Correct
Answers.
Enterprise Resource Planning (ERP)
All of an organization's business processes are integrated together into a single unified software
system
There are several business transactions for financial and managerial accounting, materials
planning, production, procurement, sales, and payroll
Implementation is a huge challenge—the process taking years
Enterprise Application Integration (EAI)
integrating the ERP systems between a company, its suppliers, and its customers
Operations Management (OM)
describe the transformation of raw materials into assemblies (called semi-finished goods) and
finished goo
Supply Chain Management (SCM)
the movement of goods from suppliers, through our company, to distributors and end consumers.
Materials Requirement Planning (MRP)
Make sure raw materials are available for the manufacturing process
demand estimation process
Customer Relationship Management (CRM)
The customer has a complete view of the organization
The organization has a complete view of the customer
, Opportunities for interaction are called touch points
Which of the following are considered supply chain management and operations
management functions?
procurement of goods and determining the suppliers of those goods
T/F: e-commerce and the internet tend to increase information asymmetry
false
T/F: ERPs often add value to a business process by automating it, thereby making the
process more efficient. For example, financial and managerial accounting transactions can
often be automated.
true
Which of the following are considered benefits realized from implementing an ERP?
improves automation of business processes
Which of the following are part of an EDI transaction set?
data elements
When I talk about the Internet increasing reach at a very low cost, I'm talking about
long tail marketing
T/F: Generally speaking, ERPs are considered functional software. That is, they are built
as several modules. Each module is designed to perform one or more business processes,
like issuing a sales order.
true
Which of the following would be considered customer service functions?
real-time routing of problem requests
Which of the following describe key supply chain metrics?
Answers.
Enterprise Resource Planning (ERP)
All of an organization's business processes are integrated together into a single unified software
system
There are several business transactions for financial and managerial accounting, materials
planning, production, procurement, sales, and payroll
Implementation is a huge challenge—the process taking years
Enterprise Application Integration (EAI)
integrating the ERP systems between a company, its suppliers, and its customers
Operations Management (OM)
describe the transformation of raw materials into assemblies (called semi-finished goods) and
finished goo
Supply Chain Management (SCM)
the movement of goods from suppliers, through our company, to distributors and end consumers.
Materials Requirement Planning (MRP)
Make sure raw materials are available for the manufacturing process
demand estimation process
Customer Relationship Management (CRM)
The customer has a complete view of the organization
The organization has a complete view of the customer
, Opportunities for interaction are called touch points
Which of the following are considered supply chain management and operations
management functions?
procurement of goods and determining the suppliers of those goods
T/F: e-commerce and the internet tend to increase information asymmetry
false
T/F: ERPs often add value to a business process by automating it, thereby making the
process more efficient. For example, financial and managerial accounting transactions can
often be automated.
true
Which of the following are considered benefits realized from implementing an ERP?
improves automation of business processes
Which of the following are part of an EDI transaction set?
data elements
When I talk about the Internet increasing reach at a very low cost, I'm talking about
long tail marketing
T/F: Generally speaking, ERPs are considered functional software. That is, they are built
as several modules. Each module is designed to perform one or more business processes,
like issuing a sales order.
true
Which of the following would be considered customer service functions?
real-time routing of problem requests
Which of the following describe key supply chain metrics?
