sessment | Practice Questions with Verified Answers | Latest 2025/2026
Update| 100% Correct.
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1. Which of these are a part of the recommended prac- Whenever possible, swap
tices while attending service calls? (Select 2) with a good known part to
test functionality.
Hard drive/SSD failures
can be confirmed by run-
ning ePSA or SupportAs-
sist | Onboard Diagnostics
Quick Test.
2. Which of the following are the Pre-boot system diag- ePSA.
nostics? (Select 2)
SupportAssist | On-board
Diagnostics.
3. Select the steps involved in unpacking parts. (Select 2) Place the box on a se-
cure surface and break the
tamper proof seal with a
safe tool. Carefully open
the package top or lid.
All parts must be handled
by lifting and holding from
the edges or sides. Avoid
touching the surface or
bottom of the parts.
4. The BIOS Recovery (via HDD) does not support recov- Hard Disk Drive with pass-
ery from _________ and ______. (Select 2) word set.
Encrypted Hard Drive.
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, Dell Client Foundation 2023 Assessment/Dell Client Foundation 2025 As
sessment | Practice Questions with Verified Answers | Latest 2025/2026
Update| 100% Correct.
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5. How do you access BIOS/System Setup using F12 Power on the system.
method? (Select 2) When the Dell logo ap-
pears, tap the F12 key to
access the one-time boot
menu.
Select BIOS Setup on the
menu and press the Enter
key.
6. Which of these is the recommended combination for Isopropyl alcohol and lint
cleaning electronic components of the system? free cloth
7. Which out of these is a probable point of failure for a AC Adapter
no power issue in laptops? (Select 2)
Frayed pins
8. A customer is getting a "No bootable device found" Boot Configuration.
message while powering on the system. Which option
under the BIOS would help to fix this issue?
9. Which of the following are valid steps in launching Use the up and down ar-
ePSA diagnostics? (Select 2) row keys to select Diag-
nostics on the menu and
press the Enter key.
Power on the system. Tap
the F12 key when the Dell
logo appears to access the
one-time boot menu.
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