Solution Manager I Var
• 1/28 Questions
How can you determine the installed software component of your SAP
Web AS ABAP?
o
Using System → Status in SAP GUI
o
Double-click the command field
Start
About This Quiz
,This quiz assesses knowledge on SAP Solution Manager, focusing on VAR Support, Service Market Place, learning
maps, collaboration, and priority message handling. It is designed for professionals aiming to enhance their expertise
in managing SAP solutions effectively.
Quiz Preview
• 2.
What should be done with a customer priority 1 message outside
partners office time by usind SAP Solution Manager?
o
Automatically forwarding to SAP Support
o
Manually processing during next office day
o
Send a note to the customer that there is no office hour
Correct Answer
A. Automatically forwarding to SAP Support
Explanation
When a customer priority 1 message is received outside of the
partner's office hours, the most appropriate action to take using SAP
Solution Manager is to automatically forward it to SAP Support. This
ensures that the message is promptly addressed and attended to by
the appropriate support team, even when the partner's office is closed.
, This allows for efficient and timely resolution of the customer's issue,
maintaining customer satisfaction and minimizing any potential
downtime.
Rate this question:
• 3.
What should the partner do when it receives a message from a
customer end user
o
Forward it to SAP and advise the end-user of the current situation
o
Recommend to the end user to wait for the next SAP release.
o
Undertake the support Level 1 and 2 tasks corresponding to
primary support services
Correct Answer
A. Undertake the support Level 1 and 2 tasks corresponding to primary
support services
Explanation
The partner should undertake the support Level 1 and 2 tasks
corresponding to primary support services when it receives a message
from a customer end user. This means that the partner is responsible
for providing the initial support and troubleshooting to the end user.
• 1/28 Questions
How can you determine the installed software component of your SAP
Web AS ABAP?
o
Using System → Status in SAP GUI
o
Double-click the command field
Start
About This Quiz
,This quiz assesses knowledge on SAP Solution Manager, focusing on VAR Support, Service Market Place, learning
maps, collaboration, and priority message handling. It is designed for professionals aiming to enhance their expertise
in managing SAP solutions effectively.
Quiz Preview
• 2.
What should be done with a customer priority 1 message outside
partners office time by usind SAP Solution Manager?
o
Automatically forwarding to SAP Support
o
Manually processing during next office day
o
Send a note to the customer that there is no office hour
Correct Answer
A. Automatically forwarding to SAP Support
Explanation
When a customer priority 1 message is received outside of the
partner's office hours, the most appropriate action to take using SAP
Solution Manager is to automatically forward it to SAP Support. This
ensures that the message is promptly addressed and attended to by
the appropriate support team, even when the partner's office is closed.
, This allows for efficient and timely resolution of the customer's issue,
maintaining customer satisfaction and minimizing any potential
downtime.
Rate this question:
• 3.
What should the partner do when it receives a message from a
customer end user
o
Forward it to SAP and advise the end-user of the current situation
o
Recommend to the end user to wait for the next SAP release.
o
Undertake the support Level 1 and 2 tasks corresponding to
primary support services
Correct Answer
A. Undertake the support Level 1 and 2 tasks corresponding to primary
support services
Explanation
The partner should undertake the support Level 1 and 2 tasks
corresponding to primary support services when it receives a message
from a customer end user. This means that the partner is responsible
for providing the initial support and troubleshooting to the end user.
