MGRADES
MBA - Strategic Management - Quiz #11
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Which of the following motivational practices is least likely to be effective in spurring stronger
employee commitment to good strategy execution? - CORRECT ANSWER - Equal pay
increases and high levels of job security for all employees.
The purpose of using benchmarking, best practices, business process reengineering, TQM, and
Six Sigma programs is to - CORRECT ANSWER - improve the performance of all value
chain activities, become ever more proficient in executing the company's strategy, and create a
culture where company personnel constantly strive for operating excellence, thus laying the
groundwork for gaining a competitive advantage over rivals based on superior strategy
execution.
Ensuring that policies and procedures facilitate good strategy implementation and execution is an
important managerial task because - CORRECT ANSWER - they place boundaries on
independent behavior to avoid unwanted action, provide top-down guidance regarding how
certain things need to be done, help enforce needed consistency in how execution-critical
activities are performed in geographically scattered operating units, and promote the creation of a
work climate that facilitates good strategy execution.
Which one of the following is a tool that company managers can use to promote operating
excellence and performing value chain activities? - CORRECT ANSWER - Business
process reengineering
Which of the following statements about total quality management (TQM) is false? - CORRECT
ANSWER - TQM produces significant results very quickly-very little benefit emerges
after the first six months.
or
, MGRADES
The centerpiece of TQM programs is the use of sophisticated information systems to give
employees all across the company, quick accurate access to the data and resources they need to
achieve continuous improvement in how value chain activities are performed.
Which one of the following statements about the managerial task of installing well-conceived
state-of-the-art information and operating systems is true? - CORRECT ANSWER -
Having a state-of-the-art information system that provides company personnel with quick access
to the right kinds of real-time data is integral to topnotch strategy execution and operating
excellence.
Total quality management (TQM) - CORRECT ANSWER - entails creating a total quality
culture bent on continuously improving a company's performance of every task and value chain
activity.
or
is a management approach that emphasizes continuous improvement in all phases of operations,
100% accuracy in performing tasks, involvement and empowerment of employees at all levels,
team-based work design, benchmarking, and total customer satisfaction.
The statistical thinking underlying Six Sigma is based on the following three principles: -
CORRECT ANSWER - All work is a process, all processes have variability, and all
processes create data that explains variability.
The idea behind benchmarking is to - CORRECT ANSWER - identify companies that are
the best performers of an activity and then modify and adapt their practices to fit the company's
own specific circumstances and operating requirements, all the while aiming to achieve
performance outcomes comparable to the best performers.
Business process reengineering is a tool for - CORRECT ANSWER - improving the
execution of a value chain activity that is being hindered by organizational arrangements where
pieces of the activity are performed in several different functional departments, with no one
manager or group being accountable for optimal performance of the entire activity or business
process.
MBA - Strategic Management - Quiz #11
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Which of the following motivational practices is least likely to be effective in spurring stronger
employee commitment to good strategy execution? - CORRECT ANSWER - Equal pay
increases and high levels of job security for all employees.
The purpose of using benchmarking, best practices, business process reengineering, TQM, and
Six Sigma programs is to - CORRECT ANSWER - improve the performance of all value
chain activities, become ever more proficient in executing the company's strategy, and create a
culture where company personnel constantly strive for operating excellence, thus laying the
groundwork for gaining a competitive advantage over rivals based on superior strategy
execution.
Ensuring that policies and procedures facilitate good strategy implementation and execution is an
important managerial task because - CORRECT ANSWER - they place boundaries on
independent behavior to avoid unwanted action, provide top-down guidance regarding how
certain things need to be done, help enforce needed consistency in how execution-critical
activities are performed in geographically scattered operating units, and promote the creation of a
work climate that facilitates good strategy execution.
Which one of the following is a tool that company managers can use to promote operating
excellence and performing value chain activities? - CORRECT ANSWER - Business
process reengineering
Which of the following statements about total quality management (TQM) is false? - CORRECT
ANSWER - TQM produces significant results very quickly-very little benefit emerges
after the first six months.
or
, MGRADES
The centerpiece of TQM programs is the use of sophisticated information systems to give
employees all across the company, quick accurate access to the data and resources they need to
achieve continuous improvement in how value chain activities are performed.
Which one of the following statements about the managerial task of installing well-conceived
state-of-the-art information and operating systems is true? - CORRECT ANSWER -
Having a state-of-the-art information system that provides company personnel with quick access
to the right kinds of real-time data is integral to topnotch strategy execution and operating
excellence.
Total quality management (TQM) - CORRECT ANSWER - entails creating a total quality
culture bent on continuously improving a company's performance of every task and value chain
activity.
or
is a management approach that emphasizes continuous improvement in all phases of operations,
100% accuracy in performing tasks, involvement and empowerment of employees at all levels,
team-based work design, benchmarking, and total customer satisfaction.
The statistical thinking underlying Six Sigma is based on the following three principles: -
CORRECT ANSWER - All work is a process, all processes have variability, and all
processes create data that explains variability.
The idea behind benchmarking is to - CORRECT ANSWER - identify companies that are
the best performers of an activity and then modify and adapt their practices to fit the company's
own specific circumstances and operating requirements, all the while aiming to achieve
performance outcomes comparable to the best performers.
Business process reengineering is a tool for - CORRECT ANSWER - improving the
execution of a value chain activity that is being hindered by organizational arrangements where
pieces of the activity are performed in several different functional departments, with no one
manager or group being accountable for optimal performance of the entire activity or business
process.
