HRIR 3021-EXAM 1 QUESTIONS AND
ANSWERS
Technology - Answer-Social media
Data analytics
obsolete jobs
Security
Flexibility
How to manage the use of social media?
Does have more flexibility make you more responsible for more time?
Issues Affecting HRM - Answer-Total Quality Management (TQM)- company-wide
efforts to improve the ways of people, machines and systems
mergers/acquisitions
Reengineering
International expansion
HR performance Diagram - Answer-HR Strategy
What employees have
What Employees feel
What Employees do
Customer Outcomes
Operational Outcomes
Financial Outcomes
Diagram: HR Strategy - Answer-recruitment
Selection
Training
Development
Performance
Mangement
Rewards
Communication
Diagram: What Employees Have - Answer-Knowledge
Skills
Abilities
Competencies
Diagram: What Employees Feel - Answer-Motivation
Commitment
Engagement
Diagram: What Employees Do - Answer-Task Behavior
, Discretionary Behavior
Counterproductive Behavior
Attendance
Turnover
Diagram: Operational Outcomes - Answer-Productivity
Quality
Shrinkage
Accidents
Diagram: Customer Outcomes - Answer-Satisfaction
Retention
Diagram: Financial Outcomes - Answer-Expenses
Revenue
Profit
What are the 3 predictors of job performance? - Answer-Structured Interview
Situation tests
Cognitive Ability Tests
What are the 3 basic paths to competitive advantage? - Answer-Operational Excellence
(low cost, high quality)
Product Leadership (innovation as comp. advt.)
Customer Intimacy (customizable products/services)
What are some skills of HRM professionals? - Answer-Credible Activists
Cultural and Change Steward
Talent Manager
Strategic Architect
Business Ally
Operational Executor
Where do law originate from? - Answer-Legislative Branch
Executive Branch
Judicial Branch
Legislative Branch - Answer-Congress develops laws in response to perceived social
needs
Executive Branch - Answer-Regulatory agencies overseen by the president to enforce
laws passed by congress
Includes EEOC and OSHA
Judicial Branch - Answer-Interprets laws made by Congress and holds trials over
violations
ANSWERS
Technology - Answer-Social media
Data analytics
obsolete jobs
Security
Flexibility
How to manage the use of social media?
Does have more flexibility make you more responsible for more time?
Issues Affecting HRM - Answer-Total Quality Management (TQM)- company-wide
efforts to improve the ways of people, machines and systems
mergers/acquisitions
Reengineering
International expansion
HR performance Diagram - Answer-HR Strategy
What employees have
What Employees feel
What Employees do
Customer Outcomes
Operational Outcomes
Financial Outcomes
Diagram: HR Strategy - Answer-recruitment
Selection
Training
Development
Performance
Mangement
Rewards
Communication
Diagram: What Employees Have - Answer-Knowledge
Skills
Abilities
Competencies
Diagram: What Employees Feel - Answer-Motivation
Commitment
Engagement
Diagram: What Employees Do - Answer-Task Behavior
, Discretionary Behavior
Counterproductive Behavior
Attendance
Turnover
Diagram: Operational Outcomes - Answer-Productivity
Quality
Shrinkage
Accidents
Diagram: Customer Outcomes - Answer-Satisfaction
Retention
Diagram: Financial Outcomes - Answer-Expenses
Revenue
Profit
What are the 3 predictors of job performance? - Answer-Structured Interview
Situation tests
Cognitive Ability Tests
What are the 3 basic paths to competitive advantage? - Answer-Operational Excellence
(low cost, high quality)
Product Leadership (innovation as comp. advt.)
Customer Intimacy (customizable products/services)
What are some skills of HRM professionals? - Answer-Credible Activists
Cultural and Change Steward
Talent Manager
Strategic Architect
Business Ally
Operational Executor
Where do law originate from? - Answer-Legislative Branch
Executive Branch
Judicial Branch
Legislative Branch - Answer-Congress develops laws in response to perceived social
needs
Executive Branch - Answer-Regulatory agencies overseen by the president to enforce
laws passed by congress
Includes EEOC and OSHA
Judicial Branch - Answer-Interprets laws made by Congress and holds trials over
violations
