MGMT 371 EXAM 1 QUESTIONS
AND COMPLETE SOLUTIONS
GRADED A+
Your Exam Plug
,manager - Answer: Someone who coordinates and oversees the work of other people so that
organizational goals can be accomplished
firstline managers - Answer: these managers manage the work of non managerial employees who are
typically involved with producing the organizations products or servicing the customers
middle managers - Answer: those between first-line managers and the top level of the organization
top managers - Answer: responsible for making organization-wide decisions and establishing strategy
and goals that affect the entire organization
organization - Answer: deliberate arrangement of people to accomplish some specific purpose. it has a
distinct purpose with people and a distinct structure
efficiency - Answer: getting the most output from the least amount of inputs or resources. it is often
referred to as "doing things right"
effectiveness - Answer: "doing the right things" doing the work activities that will result in achieving
goals
planning - Answer: setting goals, establishing strategies for achieving those goals and developing plans
to integrate and coordinate activities
organizing - Answer: arranging and structuring the work that employees do to accomplish the
organization's goals
leading - Answer: motivating subordinates, helping to resolve group work conflicts and influencing
individuals or teams as they work, select the most effective communication channel for dealing with
employee behavior issues
controlling - Answer: monitoring and evaluating performance to ensure that goals are met and work is
done as it should be. performance is compared with set goals
, managerial roles - Answer: specific actions or behaviors expected of and exhibited by a manager
interpersonal roles - Answer: involve people and other ceremonial and symbolic duties
informational roles - Answer: involve collecting, receiving and disseminating information
decisional roles - Answer: making decisions or choices
technical skills - Answer: the job-specific knowledge and techniques needed to proficiently perform work
tasks
interpersonal skills - Answer: skills involving the ability to work well with other people, both individually
and in a group
conceptual skills - Answer: the skills managers use to think and conceptualize about abstract and
complex situations
social media - Answer: forms of electronic communication through which users create online
communities to share ideas, information, personal messages and other content
universality of management - Answer: management is needed in all types and sizes of organizations, at
all organizational levels, and in all organizational work areas throughout the world
critical thinking - Answer: involves purposeful and goal-directed thinking used to define and solve
problems, make decisions or form judgements across a variety of situations
communication - Answer: effective use of oral, written and nonverbal skills, effective listening and use of
technology to convey both information and understanding
collaboration - Answer: a skill in which individuals can actively work together on a task, negotiate
differences and produce final outcomes reflective of their joint and interdependent actions
AND COMPLETE SOLUTIONS
GRADED A+
Your Exam Plug
,manager - Answer: Someone who coordinates and oversees the work of other people so that
organizational goals can be accomplished
firstline managers - Answer: these managers manage the work of non managerial employees who are
typically involved with producing the organizations products or servicing the customers
middle managers - Answer: those between first-line managers and the top level of the organization
top managers - Answer: responsible for making organization-wide decisions and establishing strategy
and goals that affect the entire organization
organization - Answer: deliberate arrangement of people to accomplish some specific purpose. it has a
distinct purpose with people and a distinct structure
efficiency - Answer: getting the most output from the least amount of inputs or resources. it is often
referred to as "doing things right"
effectiveness - Answer: "doing the right things" doing the work activities that will result in achieving
goals
planning - Answer: setting goals, establishing strategies for achieving those goals and developing plans
to integrate and coordinate activities
organizing - Answer: arranging and structuring the work that employees do to accomplish the
organization's goals
leading - Answer: motivating subordinates, helping to resolve group work conflicts and influencing
individuals or teams as they work, select the most effective communication channel for dealing with
employee behavior issues
controlling - Answer: monitoring and evaluating performance to ensure that goals are met and work is
done as it should be. performance is compared with set goals
, managerial roles - Answer: specific actions or behaviors expected of and exhibited by a manager
interpersonal roles - Answer: involve people and other ceremonial and symbolic duties
informational roles - Answer: involve collecting, receiving and disseminating information
decisional roles - Answer: making decisions or choices
technical skills - Answer: the job-specific knowledge and techniques needed to proficiently perform work
tasks
interpersonal skills - Answer: skills involving the ability to work well with other people, both individually
and in a group
conceptual skills - Answer: the skills managers use to think and conceptualize about abstract and
complex situations
social media - Answer: forms of electronic communication through which users create online
communities to share ideas, information, personal messages and other content
universality of management - Answer: management is needed in all types and sizes of organizations, at
all organizational levels, and in all organizational work areas throughout the world
critical thinking - Answer: involves purposeful and goal-directed thinking used to define and solve
problems, make decisions or form judgements across a variety of situations
communication - Answer: effective use of oral, written and nonverbal skills, effective listening and use of
technology to convey both information and understanding
collaboration - Answer: a skill in which individuals can actively work together on a task, negotiate
differences and produce final outcomes reflective of their joint and interdependent actions
