MSM 6645 FINAL (ACTUAL)
QUESTIONS AND COMPLETE
SOLUTIONS GRADED A+
Your Exam Plug
, Statistical process control seeks to limit the variation being produced or in the service being provided
because: - Answer: reducing variation is important because any reductions will also reduce losses
Quality control (QC) goes beyond inspection by using four activities. Identify the activity below that does
not belong: - Answer: isolates and rejects substandard parts
In continuous improvement (CI), the primary focus is on improving processes so organizations can give
customers what they want the first time, every time. Select the statement below that is correct. -
Answer: A company focusing on CI places greater emphasis on customer service, team work, and
process improvement
Mission statements are typically at the foundation of CI; Identify the statement(s) below that reflected
the importance of the mission statement. - Answer: ALL:
-A mission statement should be short enough to be remembered
-A mission statement should be timeless and adaptable as the organization changes
-The mission sets the stage for improvement by making a strong statement about the organization's
goals
-Most CI efforts begin with the vision from which the mission statement is developed
Tolerance limits, which show the changes in the dimension of a quality characteristic, means that -
Answer: parts manufactured between the tolerance or specification limits are considered acceptable
Innovative companies place great value on customer comments and experiences. Identify some of the
key components that support innovation in CI: - Answer: ALL OF THESE
-focusing on best practices, risk management, systems integration and supplier management
-understanding customer needs, zero tolerance for defects
-views information technology as a way to create business intelligence but not as a key component of
innovation
-understand customer needs
Quality standards are often used with continuous improvement. Identify the correct statement(s) below
about different quality standards: - Answer: LEAN, which identified seven forms of waste
QUESTIONS AND COMPLETE
SOLUTIONS GRADED A+
Your Exam Plug
, Statistical process control seeks to limit the variation being produced or in the service being provided
because: - Answer: reducing variation is important because any reductions will also reduce losses
Quality control (QC) goes beyond inspection by using four activities. Identify the activity below that does
not belong: - Answer: isolates and rejects substandard parts
In continuous improvement (CI), the primary focus is on improving processes so organizations can give
customers what they want the first time, every time. Select the statement below that is correct. -
Answer: A company focusing on CI places greater emphasis on customer service, team work, and
process improvement
Mission statements are typically at the foundation of CI; Identify the statement(s) below that reflected
the importance of the mission statement. - Answer: ALL:
-A mission statement should be short enough to be remembered
-A mission statement should be timeless and adaptable as the organization changes
-The mission sets the stage for improvement by making a strong statement about the organization's
goals
-Most CI efforts begin with the vision from which the mission statement is developed
Tolerance limits, which show the changes in the dimension of a quality characteristic, means that -
Answer: parts manufactured between the tolerance or specification limits are considered acceptable
Innovative companies place great value on customer comments and experiences. Identify some of the
key components that support innovation in CI: - Answer: ALL OF THESE
-focusing on best practices, risk management, systems integration and supplier management
-understanding customer needs, zero tolerance for defects
-views information technology as a way to create business intelligence but not as a key component of
innovation
-understand customer needs
Quality standards are often used with continuous improvement. Identify the correct statement(s) below
about different quality standards: - Answer: LEAN, which identified seven forms of waste
