Operations cdand cdSupply cdChain cdManagement
SOLUTION cdMANUAL
Operations cdand cdSupply cdChain cdManagement, cd17th cdEdition
cd
by cdF. cdRobert cdJacobs cdand cdRichard cdChase
cdChapters cd1 cd- cd22 cd| cdComplete cd
1-1
, Operations cdand cdSupply cdChain cdManagement
TABLE cdOF cdCONTENTS
Chapter cd1: cdIntroduction
Chapter cd2: cdStrategy
Chapter cd3: cdDesign cdof cdProducts cdand cdServices
Chapter cd4: cdProjects
Chapter cd5: cdStrategic cdCapacity cdManagement
Chapter cd6: cdLearning cdCurves
Chapter cd7: cdManufacturing cdProcesses
Chapter cd8: cdFacility cdLayout
Chapter cd9: cdService cdProcesses
Chapter cd10: cdWaiting cdLine cdAnalysis cdand cdSimulation
Chapter cd11: cdProcess cdDesign cdand cdAnalysis
Chapter cd12: cdQuality cdManagement
Chapter cd13: cdStatistical cdQuality cdControl
Chapter cd14: cdLean cdSupply cdChains
Chapter cd15: cdLogistics cdand cdDistribution cdManagement
Chapter cd16: cdGlobal cdSourcing cdand cdProcurement
Chapter cd17: cdThe cdInternet cdof cdThings cdand cdERP
Chapter cd18: cdForecasting
Chapter cd19: cdSales cdand cdOperations cdPlanning
Chapter cd20: cdInventory cdManagement
Chapter cd21: cdMaterial cdRequirements cdPlanning
Chapter cd22: cdWorkcenter cdScheduling
1-2
, Operations cdand cdSupply cdChain cdManagement
CHAPTER cd1
OPERATIONS cdAND cdSUPPLY cdCHAIN cdMANAGEMENT
Discussion cdQuestions
1. Using cdExhibit cd1.3 cdas cda cdmodel, cddescribe cdthe cdsource-make-deliver-return
cdrelationships cdin cdthecdfollowing cdsystems:
a. An cdairline
Source: c d Aircraft cdmanufacturer, cdin-flight cdfood, cdrepair cdparts, cdcomputer cdsystems
Make: cdAircraft cdand cdflight cdcrew cdscheduling, cdground cdservices cdprovided
cdat cdairports, cdaircraftcdmaintenance cdand cdrepair
Deliver: cdOutbound cdand cdarriving cdpassenger cdservice,
cdbaggage cdhandling cdReturn: cdResolve cdany cdpost-service
cdissues cdsuch cdas cdlost cdor cddamaged cdluggage
b. An cdautomobile cdmanufacturer
Source: c d Suppliers cdof cdcomponents cdand cdraw cdmaterials
Make: cdManufacturing cdof cdvehicles cdand cdcomponents cdor cdsubassemblies
cdto cdbe cdsold cdas cdsparecdparts
Deliver: cdDelivery cdto cdand cdsales cdfrom cddealerships, cddelivery cdof cdspare
cdparts cdto cdthe cdwholesalecdsystem
Return: c d Warranty cdand cdrecall cdrepairs, cdtrade-ins
c. A cdhospital
Source: cdMedical cdsupplies, cdcleaning cdservices, cddisposal cdservices, cdfood
cdservices, cdqualifiedcdpersonnel
Make: c d Inpatient cdrooms, cdoutpatient cdclinics, cdemergency cdroom, cdoperating cdrooms
Deliver: cdScheduling cdpatients, cdproviding cdtreatment, cdambulance cdservice,
cdfamily cdcounselingcdReturn: cdBilling cderrors, cdfollow cdup cdvisits
d. An cdinsurance cdcompany
Source: c d Supplies cdneeded cdfor cdthe cdoffice, cdunderwriters, cdlegal cdauthority cdto cdoperate
1-3
, Operations cdand cdSupply cdChain cdManagement
Make: cdEstablish cdpolicy cdguidelines cdand cdpricing, cdfield
cdagent/representative cdand cdfacility cdnetwork, cddevelop cdInternet cdservice
cdcapabilities, cdestablish cdpreferred cdvehicle cdrepair cdservicecdnetwork
Deliver: cdMeet cdwith cdand cdadvise cdclients, cdwrite cdpolicies,
cdprocess cdand cdpay cdclaimscdReturn: c d refund cdof cdoverpayments
2. Define cdthe cdservice cdpackage cdof cdyour cdcollege cdor cduniversity. cdWhat cdis cdits
cdstrongest cdelement? cdWhat cdiscdits cdweakest cdone?
The cdcategories cdwith cdexamples cdare:
Supporting cdfacility cd- cdlocation, cdbuildings, cdlabs,
cdparking cdFacilitating cdgoods cd– cdclass cdschedules,
cdcomputers, cdbooks, cdchalk
Explicit cdservices cd– cdclasses cdwith cdqualified cdinstructors,
cdplacement cdofficescdImplicit cdservices cd– cdstatus cdand
cdreputation cd(e.g., cdIvy cdLeague cdschools)
At cdIndiana cdUniversity cdand cdthe cdUniversity cdof cdSouthern cdCalifornia, cdamong
cdtheir cdstrongest cdelements cdare cdtheir cdbusiness cdschools cdand cdtheir
cdOperations cdManagement cdprograms cd(of cdcourse).cdBoth cdalso cdhave cdvery
cddedicated cdalumni cdnetworks. cdA cdweak cdelement cdof cdIndiana cdUniversity cdis
cdits cdweak cdfootball cdprogram; cdfor cdUSC, cdweak cdelements cdare cdon-campus
cdparking cdand cdhousing.
3. What cdservice cdindustry cdhas cdimpressed cdyou cdthe cdmost cdwith cdits cdinnovativeness?
Our cdvote cdgoes cdto cdcruise cdlines cdwhich cdhave cdintroduced cdsuch cdonboard
cdinnovations cdas cdwave cdmachines cdfor cdbelly cdboarding cdand cdrock cdclimbing
cdwalls, cdas cdwell cdas cdall cdsorts cdof cdother cdamenities cdtocdkeep cdcruisers
cdinvolved. c d The cdindustry cdis cddoing cdrecord cdbusiness cdas cdwell.
Some cdof cdthe cdstandout cdcompanies cdin cdless cdinnovative cdindustries cdare cdBank
cdof cdAmerica cd(has cda cdformalized cdresearch cdprogram cdto cdtry cdout cdnew
cdcustomer cdservices/amenities cdsuch cdas cdvideo cdscreenscdin cdnext cdto cdteller
cdlines), cdIntuit cd(e.g., cdputting cdQuicken cdmoney cdmanagement cdsoftware cdonline),
cdIkea,cdJetBlue cdAirlines, cdand cdProgressive cdInsurance cd(discussed cdlater cdin cdthe
cdbook).
4. What cdis cdproduct-service cdbundling cdand cdwhat cdare cdthe cdbenefits cdto cdcustomers?
Product-service cdbundling cdis cdadding cdValue-added cdservices cdto cda cdfirm’s
cdproduct cdofferings cdto cdcreatecdmore cdvalue cdfor cdthe cdcustomer. cdThis cdprovides
cdbenefits cdin cdtwo cdareas. cdFirst, cdthis cddifferentiates cdthecdorganization cdfrom
cdthe cdcompetition. cdSecondly, cdthese cdservices cdtie cdcustomers cdto cdthe
cdorganizationcdin cda cdpositive cdway. cdAlternatively, cdbundling cdcan cdalso cdinvolve
cdadding cdproducts cdto cda cdservice, cdfor cdexample, cdadding cdthe cdsale cdof
cdconvenience cditems cdand cdsnacks cdat cda cdhotel.
5. What cdis cdthe cddifference cdbetween cda cdservice cdand cda cdgood?
1-4
SOLUTION cdMANUAL
Operations cdand cdSupply cdChain cdManagement, cd17th cdEdition
cd
by cdF. cdRobert cdJacobs cdand cdRichard cdChase
cdChapters cd1 cd- cd22 cd| cdComplete cd
1-1
, Operations cdand cdSupply cdChain cdManagement
TABLE cdOF cdCONTENTS
Chapter cd1: cdIntroduction
Chapter cd2: cdStrategy
Chapter cd3: cdDesign cdof cdProducts cdand cdServices
Chapter cd4: cdProjects
Chapter cd5: cdStrategic cdCapacity cdManagement
Chapter cd6: cdLearning cdCurves
Chapter cd7: cdManufacturing cdProcesses
Chapter cd8: cdFacility cdLayout
Chapter cd9: cdService cdProcesses
Chapter cd10: cdWaiting cdLine cdAnalysis cdand cdSimulation
Chapter cd11: cdProcess cdDesign cdand cdAnalysis
Chapter cd12: cdQuality cdManagement
Chapter cd13: cdStatistical cdQuality cdControl
Chapter cd14: cdLean cdSupply cdChains
Chapter cd15: cdLogistics cdand cdDistribution cdManagement
Chapter cd16: cdGlobal cdSourcing cdand cdProcurement
Chapter cd17: cdThe cdInternet cdof cdThings cdand cdERP
Chapter cd18: cdForecasting
Chapter cd19: cdSales cdand cdOperations cdPlanning
Chapter cd20: cdInventory cdManagement
Chapter cd21: cdMaterial cdRequirements cdPlanning
Chapter cd22: cdWorkcenter cdScheduling
1-2
, Operations cdand cdSupply cdChain cdManagement
CHAPTER cd1
OPERATIONS cdAND cdSUPPLY cdCHAIN cdMANAGEMENT
Discussion cdQuestions
1. Using cdExhibit cd1.3 cdas cda cdmodel, cddescribe cdthe cdsource-make-deliver-return
cdrelationships cdin cdthecdfollowing cdsystems:
a. An cdairline
Source: c d Aircraft cdmanufacturer, cdin-flight cdfood, cdrepair cdparts, cdcomputer cdsystems
Make: cdAircraft cdand cdflight cdcrew cdscheduling, cdground cdservices cdprovided
cdat cdairports, cdaircraftcdmaintenance cdand cdrepair
Deliver: cdOutbound cdand cdarriving cdpassenger cdservice,
cdbaggage cdhandling cdReturn: cdResolve cdany cdpost-service
cdissues cdsuch cdas cdlost cdor cddamaged cdluggage
b. An cdautomobile cdmanufacturer
Source: c d Suppliers cdof cdcomponents cdand cdraw cdmaterials
Make: cdManufacturing cdof cdvehicles cdand cdcomponents cdor cdsubassemblies
cdto cdbe cdsold cdas cdsparecdparts
Deliver: cdDelivery cdto cdand cdsales cdfrom cddealerships, cddelivery cdof cdspare
cdparts cdto cdthe cdwholesalecdsystem
Return: c d Warranty cdand cdrecall cdrepairs, cdtrade-ins
c. A cdhospital
Source: cdMedical cdsupplies, cdcleaning cdservices, cddisposal cdservices, cdfood
cdservices, cdqualifiedcdpersonnel
Make: c d Inpatient cdrooms, cdoutpatient cdclinics, cdemergency cdroom, cdoperating cdrooms
Deliver: cdScheduling cdpatients, cdproviding cdtreatment, cdambulance cdservice,
cdfamily cdcounselingcdReturn: cdBilling cderrors, cdfollow cdup cdvisits
d. An cdinsurance cdcompany
Source: c d Supplies cdneeded cdfor cdthe cdoffice, cdunderwriters, cdlegal cdauthority cdto cdoperate
1-3
, Operations cdand cdSupply cdChain cdManagement
Make: cdEstablish cdpolicy cdguidelines cdand cdpricing, cdfield
cdagent/representative cdand cdfacility cdnetwork, cddevelop cdInternet cdservice
cdcapabilities, cdestablish cdpreferred cdvehicle cdrepair cdservicecdnetwork
Deliver: cdMeet cdwith cdand cdadvise cdclients, cdwrite cdpolicies,
cdprocess cdand cdpay cdclaimscdReturn: c d refund cdof cdoverpayments
2. Define cdthe cdservice cdpackage cdof cdyour cdcollege cdor cduniversity. cdWhat cdis cdits
cdstrongest cdelement? cdWhat cdiscdits cdweakest cdone?
The cdcategories cdwith cdexamples cdare:
Supporting cdfacility cd- cdlocation, cdbuildings, cdlabs,
cdparking cdFacilitating cdgoods cd– cdclass cdschedules,
cdcomputers, cdbooks, cdchalk
Explicit cdservices cd– cdclasses cdwith cdqualified cdinstructors,
cdplacement cdofficescdImplicit cdservices cd– cdstatus cdand
cdreputation cd(e.g., cdIvy cdLeague cdschools)
At cdIndiana cdUniversity cdand cdthe cdUniversity cdof cdSouthern cdCalifornia, cdamong
cdtheir cdstrongest cdelements cdare cdtheir cdbusiness cdschools cdand cdtheir
cdOperations cdManagement cdprograms cd(of cdcourse).cdBoth cdalso cdhave cdvery
cddedicated cdalumni cdnetworks. cdA cdweak cdelement cdof cdIndiana cdUniversity cdis
cdits cdweak cdfootball cdprogram; cdfor cdUSC, cdweak cdelements cdare cdon-campus
cdparking cdand cdhousing.
3. What cdservice cdindustry cdhas cdimpressed cdyou cdthe cdmost cdwith cdits cdinnovativeness?
Our cdvote cdgoes cdto cdcruise cdlines cdwhich cdhave cdintroduced cdsuch cdonboard
cdinnovations cdas cdwave cdmachines cdfor cdbelly cdboarding cdand cdrock cdclimbing
cdwalls, cdas cdwell cdas cdall cdsorts cdof cdother cdamenities cdtocdkeep cdcruisers
cdinvolved. c d The cdindustry cdis cddoing cdrecord cdbusiness cdas cdwell.
Some cdof cdthe cdstandout cdcompanies cdin cdless cdinnovative cdindustries cdare cdBank
cdof cdAmerica cd(has cda cdformalized cdresearch cdprogram cdto cdtry cdout cdnew
cdcustomer cdservices/amenities cdsuch cdas cdvideo cdscreenscdin cdnext cdto cdteller
cdlines), cdIntuit cd(e.g., cdputting cdQuicken cdmoney cdmanagement cdsoftware cdonline),
cdIkea,cdJetBlue cdAirlines, cdand cdProgressive cdInsurance cd(discussed cdlater cdin cdthe
cdbook).
4. What cdis cdproduct-service cdbundling cdand cdwhat cdare cdthe cdbenefits cdto cdcustomers?
Product-service cdbundling cdis cdadding cdValue-added cdservices cdto cda cdfirm’s
cdproduct cdofferings cdto cdcreatecdmore cdvalue cdfor cdthe cdcustomer. cdThis cdprovides
cdbenefits cdin cdtwo cdareas. cdFirst, cdthis cddifferentiates cdthecdorganization cdfrom
cdthe cdcompetition. cdSecondly, cdthese cdservices cdtie cdcustomers cdto cdthe
cdorganizationcdin cda cdpositive cdway. cdAlternatively, cdbundling cdcan cdalso cdinvolve
cdadding cdproducts cdto cda cdservice, cdfor cdexample, cdadding cdthe cdsale cdof
cdconvenience cditems cdand cdsnacks cdat cda cdhotel.
5. What cdis cdthe cddifference cdbetween cda cdservice cdand cda cdgood?
1-4
