CHAPTER 9 Patient-Centered Care
questions with complete solutions to
pass
Identify, respect, and care about patients' differences, values, preferences, and expressed needs
Relieve pain and suffering
Coordinate, continuous care
Listen to, clearly inform, communicate with, and educate patients
Share decision making and management
Continuously advocate disease prevention, wellness, and promotion of healthy lifestyles,
including a focus on population health - correct answer ✔✔Patient-centered care
5 Key Elements to Providing Patient-centered care (PSCCN) - correct answer ✔✔Patient
advocacy
Self-Management of Care & Health
Culture, Diversity, & Disparity
Care Coordination
Nurse-patient communication & interaction
5 Changes affecting U.S. healthcare system and thus impacting patient centered care - correct
answer ✔✔Aging population
Increase in preventative and chronic care
Patients more involved with health care
Financial mechanisms that support health care are changing
Increase concern about the interrelationship of access, cost, quality and outcomes (ACQO)
, IOM in 2011 describes 10 rules for redesigning patient care. - correct answer ✔✔...
The first 4 rules specifically apply to patient centered care. These 4 rules are (CCTK): - correct
answer ✔✔Care is based on continuous health care relationships
Care is customized according to patient needs and values
The patient is the source of control
Knowledge is shared and information flows freely
The IOM identified patient as one of the 6 domains of quality and has identified specific SKILLS
needed to ensure patient-centered care.
5 SKILLS to ensure PATIENT-CENTERED CARE (SCTIE) - correct answer ✔✔Share power and
responsibility with patients and care-givers (involve patient in the care)
Communicate with patients in a shared and fully open manner (patient have access to info)
Take into account patients' individuality, emotional needs, values, and life issues (culture)
Implement strategies to reach those who do not present for care on their own (support broader
community)
Enhance prevention and health promotion
The Institute for Health Improvement model for exceptional patient experience includes the
following primary 5 "drivers" for this model (LHRRE) - correct answer ✔✔Leadership
Hearts and minds
Respectful partnership
Reliable care
Evidenced based care
3 Levels of patient-centered care - correct answer ✔✔LEVEL 1
Identification of patient centered care as a core competency for health care professionals
questions with complete solutions to
pass
Identify, respect, and care about patients' differences, values, preferences, and expressed needs
Relieve pain and suffering
Coordinate, continuous care
Listen to, clearly inform, communicate with, and educate patients
Share decision making and management
Continuously advocate disease prevention, wellness, and promotion of healthy lifestyles,
including a focus on population health - correct answer ✔✔Patient-centered care
5 Key Elements to Providing Patient-centered care (PSCCN) - correct answer ✔✔Patient
advocacy
Self-Management of Care & Health
Culture, Diversity, & Disparity
Care Coordination
Nurse-patient communication & interaction
5 Changes affecting U.S. healthcare system and thus impacting patient centered care - correct
answer ✔✔Aging population
Increase in preventative and chronic care
Patients more involved with health care
Financial mechanisms that support health care are changing
Increase concern about the interrelationship of access, cost, quality and outcomes (ACQO)
, IOM in 2011 describes 10 rules for redesigning patient care. - correct answer ✔✔...
The first 4 rules specifically apply to patient centered care. These 4 rules are (CCTK): - correct
answer ✔✔Care is based on continuous health care relationships
Care is customized according to patient needs and values
The patient is the source of control
Knowledge is shared and information flows freely
The IOM identified patient as one of the 6 domains of quality and has identified specific SKILLS
needed to ensure patient-centered care.
5 SKILLS to ensure PATIENT-CENTERED CARE (SCTIE) - correct answer ✔✔Share power and
responsibility with patients and care-givers (involve patient in the care)
Communicate with patients in a shared and fully open manner (patient have access to info)
Take into account patients' individuality, emotional needs, values, and life issues (culture)
Implement strategies to reach those who do not present for care on their own (support broader
community)
Enhance prevention and health promotion
The Institute for Health Improvement model for exceptional patient experience includes the
following primary 5 "drivers" for this model (LHRRE) - correct answer ✔✔Leadership
Hearts and minds
Respectful partnership
Reliable care
Evidenced based care
3 Levels of patient-centered care - correct answer ✔✔LEVEL 1
Identification of patient centered care as a core competency for health care professionals
