SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR PRACTICE QUESTIONS AND ANSWERS

SERVICENOW CERTIFIED SYSTEM
ADMINISTRATOR PRACTICE
QUESTIONS AND ANSWERS




Base Ntable Nfor Nstoring NSLA Nrecords N(NOT NSLA Ndefinitions) Nis?
Options Nare N:
task_sla N
contract_sla
sla
sla_definition N- Ncorrect Nanswers N-task_sla

What Nare Npossible Nimport Nsources? N(Select Nall Nthat NApply)
Options Nare N:
HTTP
CSV
EXCEL

,JDBC
NETWORK
SFTP N- Ncorrect Nanswers N-HTTP, NCSV, NEXCEL, NJDBC, NSFTP

All Nworkflows Nabsolutely Nmust Nhave Na Nbeginning Nand Nan Nend.
Options Nare N:
True N/ NFalse N- Ncorrect Nanswers N-True

What Ndoes Nthe Nbanner Nframe Ncontain?
Options Nare N:
Logo Nand Nglobal Nnavigation Ncontrol
Task N[task] Nand Nconfiguration Nitem
Self-service Nitems
It Nis None Nset Nof Ntable Nfields N- Ncorrect Nanswers N-Logo Nand Nglobal Nnavigation
Ncontrol


Which Napplication Nmenu Nis Nused Nin Ncapturing Nand Nmoving Nchanges Nfrom None
Ninstance Nto Nother?
Options Nare N:
Update NSet
Import NSet
Change
None N- Ncorrect Nanswers N-Update NSet

Where Ncan Nyou Nfind Nthe Nresponse Ntime Nindicator?
Options Nare N:
Any Nform Nthat Nhas Nthe Nknow Nicon: NEss Nself-service; Nitil Nusers Ncan Nget Nit
Nthrough Nself-service Nand Nservice Ndesk; Nadmins Nand Nknowledge Nmanagers
Nhave Nadditional Nability Nwith Nother Nmodules
In Nthe Nright Nhand Ncorner Nof Nforms Nand Nlists
It's Nthe Nfilter Nviews N(i.e., Nwhen Nyou Nrun Na Nreport); Nthe Nmore Nyou Nadd Nthe
Nlonger Nit Ngets
What Nis Nbeing Nsecured N(row Nor Ntable) Nand Nthe Nrights Nto Nit N- Ncorrect Nanswers
N-In Nthe Nright Nhand Ncorner Nof Nforms Nand Nlists


Which Nof Nthe Nfollowing Nare Ncaptured Nin Nupdate Nset: N(Select Nall Nthat NApply)
Options Nare N:
Group NCreation
Incident NCreation
Field NCreation
Table NCreation N- Ncorrect Nanswers N-Field NCreation, NTable NCreation

How Ndo Nyou Ndeactivate Nan Napplication?
Options Nare N:
System Ndiagnostics N> Nupgrade Nhistory

, System Napplications N> Napplications N> NOpen Nthe Napp Nrecord Nand Nuncheck Nthe
Nactive Ncheck Nbox
The Nexisting Nrecord Nwill Nbe Nupdated Nwith Nthe Nnew Ninformation
Click Non Nthe Npencil Nicon Nnext Nto Nthe NApplication Nname Nin Nthe NApplication
NNavigator Nand NUncheck NActive N- Ncorrect Nanswers N-Click Non Nthe Npencil Nicon
Nnext Nto Nthe NApplication Nname Nin Nthe NApplication NNavigator Nand NUncheck
NActive


Basic NKnowledge Npublishing Nworkflow Nstages Nare?
Options Nare N:
Start N> NProcess N> NEnd
Created N> NReviewed N>Deployed
Draft N> NReview N> NPublished N> NRetire
None N- Ncorrect Nanswers N-Draft N> NReview N> NPublished N> NRetire

What Ntables Ncan't Nbe Ndeleted?
Options Nare N:
Semaphores Ncontrol Nthe Nnumber Nof Nuser Ntransactions Nthat Ncan Nbe Nrun Nin
Nparallel. NIt Nmakes Nsure Nthere Naren't Ntoo Nmany Nthings Nrunning Nat Nonce
Approvals, Nconditions, Nnotifications, Ntasks, Ntimers, Nutilities
To Nautomate Na Nsequence Nof Nactivities
Base Ntables, Ne.g., Ntask, Ncmdb_ci N- Ncorrect Nanswers N-Base Ntables, Ne.g., Ntask,
Ncmdb_ci


Select NCorrect Nstatements: N(Select Nall Nthat NApply)
Options Nare N:
Metric Nis Nused Nto Nmeasure Nand Nevaluate Nthe Neffectiveness Nof NITSM Nprocess
Metric Ncan Ngather Ndata Nas Nthe Ndata Nis Nupdated
Metric Nmeasures Ndata Nover Ntime Nto Nshow Npast Nhistory
Metric Ndefinition Nprovides Na Ndeclarative Nway Nof Ndefining Nmetrics Nand Nonce
Ndefined, Nthe Ndata Nfor Nthe Nmetric Nis Ngathered Nand Noccurrences Nof Nthe Nmetric
Nare Ncalculated Nand Nstored N- Ncorrect Nanswers N-Metric Nis Nused Nto Nmeasure
Nand Nevaluate Nthe Neffectiveness Nof NITSM Nprocess, NMetric Ncan Ngather Ndata Nas
Nthe Ndata Nis Nupdated, NMetric Nmeasures Ndata Nover Ntime Nto Nshow Npast Nhistory,
NMetric Ndefinition Nprovides Na Ndeclarative Nway Nof Ndefining Nmetrics Nand Nonce
Ndefined Nthe Ndata Nfor Nthe Nmetric Nis Ngathered Nand Noccurrences Nof Nthe Nmetric
Nare Ncalculated Nand Nstored


What Nare Nthe Nways Nto NCreate NCMDB Ndata? N(Select Nall Nthat NApply)
Options Nare N:
Import NSet
Discovery
Manual
Help Nthe NHelp NDesk N- Ncorrect Nanswers N-Import NSet, NDiscovery, NManual, NHelp
Nthe NHelp NDesk