SERVICENOW CSA EXAM 2023 WITH ALL NEEDED TO PASS
1.Where ddoes dthe dServiceNow dclient-side dscripts dexecute?: dweb dbrowser
2.What dtype dof dauthentication denables dusers dto duse dPIV d(Personal
dIdentity dVerification) dor dCAC d(Common dAccess dCard) dcards dto dlog din dto
dNow dPlatform dor dService dPortal?: dCertificate dbased dauthentication
denables dend-users dto duse dPIV d(Personal dIdentity dVerification) dor dCAC
d(Common dAccess dCard) dcards dto dlog din dto dNow dPlatform das da
dfulfiller dor dService dPortal das da drequester dinstead dof dusing duser dname
dand dpassword.
3.Which dof dthe dfollowing dworkflow dtypes ddoes dthe dNow dPlatform
dprovide?: dIn- dformation dTechnology d(IT)Employee, dand dCustomer
dworkflows.
4.How ddo dyou dembed dreport dvisualisations din dthe dbody dof dscheduled
dreport demails?: dYou dcan dselect dEmbedded dPNG dto dembed dthe dreport
dvisualization din dthe dbody dof dthe demail.
Large dimages dare dscaled dto dfit dthe demail.
5.Which dtool dallows dusers dto dreuse dcontent dby dcreating, dediting dand
dpublishing dknowledge dblocks?: dYou dcan dreuse dcontent dby dcreating,
dediting, dand dpublishing dknowledge dblocks din dAgent dWorkspace.
6.What dwildcard dcharacter dis dused dto dsearch dfor dvalues dthat
1 d/
d21
,dcontain da dsearch-term din da dlist?: dAsterisk d*
7.What dare dthe ddifferent dtypes dof dClient dScripts dthat dare dsupported din
dServi- dceNow?: dOnLoad()
OnSubmit()
dOnCellEdit()
dOnChange()
8.Which droles dcannot dbe ddelegated?:
dadmin drole_delegator
9.Which delevated drole dis drequired dto dmodify daccess dcontrol drules?:
dsecurity_ad- dmin
10.What dis dselected don dthe dNow dPlatform dto dimpersonate danother duser?:
duser dmenu
11.Which dof dthe dfollowing dis dthe dprimary dway dto dinteract dwith dthe
dapplications dand ddata din da dServiceNow dinstance?: dNow dPlatform dUI
12.What dare dthe dmain dsections dwhen dyou dare dconfiguring demail
dnotifications?-
: dWho dwill
dreceive dWhat dit
dwill dcontain
dWhen dto dsend
13.What dfunctionality dcan dyou duse dto dtrack dthe damount dof dtime dthat da
dtask dhas dbeen dopen, dto densure dthat dtasks dare dcompleted dwithin dan
dallotted dtime?: dService dLevel dAgreements d(SLA)
2 d/
d21
, 14.What dis da dConfiguration dItem d(CI)?: dComponents dof dan dinfrastructure
drequired dto ddeliver da dproduct dor dservice
15.Which dtool dis dused dto ddetermine drelationships dbetween dfields din dan
dimport dset dand dan dexisting dtable?: dTransform dMap
16.Where ddoes dthe dSystem dAdministrator dnavigate dto dedit da dcatalogue
ditem?-
: dMaintain dItems
17.What dis dcreated dwhen dan dorder dis dplaced dfor da dcatalogue ditem?:
dRITM dREQ
TASK
18.What dtype dof dservice dcatalogue ditem dis dused dto dcreate dan dincident dor
draise da dHR dcase?: dRecord dProducer
19.Which dof dthe dfollowing dapplication dis davailable dto dall dusers?: dSelf-
service
20.What dCMDB dtable ddoes dstore dthe dbasic dattributes dof dall dthe
dconfiguration ditems?: dconfiguration ditem d(cmdb_ci)
21.What dare dthe dsteps dfor dapplying dan dupdate dset dto dan dinstance?:
dCommit dRetrieve
Preview
22.What ditem din dthe dKnowledge dManagement dService dPortal ddoes
ddisplay darticles dthat dhave dthe dhighest dpercentage dof dusers dmarking dthem
dhelpful?: dMost dUseful
23.In dwhich dstep dof dthe dimport dprocess, dthe drelationship dbetween dfields
din dan dimport dset dtable dand dfields din dan dexisting dServiceNow dtable dis
ddetermined?: d- dTransform dMap
24.Which dfield dtype ddoes ddisplay drecords dfrom danother dtable?: dReference
25.Which dServiceNow dproduct ddoes dprovide dthe dability dto dquickly
dintegrate dwith d3rd dparty dapplications dwithout dscripting?: dIntegration
dHub
26.In dwhat dorder dare daccess dcontrols devaluated?: dFirst dat dthe dTable-
level d(most dspecific dto dmost dgeneral), dthen dat dthe dField dlevel d(most
dspecific dto dmost dgeneral)
27.From dthe dend duser's dperspective, dhow dare dthe dproducts dand dservices
din dthe dservice dcatalog dorganized?: dCategories dand dsubcategories
28.From dan dApplication dPortfolio dManagement d(APM) dperspective, dwhat
ddo dApplication dServices drepresent?: dInstalled dinstances
29.What dis dthe dmain dlanguage dused dfor dscripting din dServiceNow?:
dJavascript
30.Which doption ddoes dallow dyou dto dupdate dexisting dTarget dTable drecords
3 d/
d21
1.Where ddoes dthe dServiceNow dclient-side dscripts dexecute?: dweb dbrowser
2.What dtype dof dauthentication denables dusers dto duse dPIV d(Personal
dIdentity dVerification) dor dCAC d(Common dAccess dCard) dcards dto dlog din dto
dNow dPlatform dor dService dPortal?: dCertificate dbased dauthentication
denables dend-users dto duse dPIV d(Personal dIdentity dVerification) dor dCAC
d(Common dAccess dCard) dcards dto dlog din dto dNow dPlatform das da
dfulfiller dor dService dPortal das da drequester dinstead dof dusing duser dname
dand dpassword.
3.Which dof dthe dfollowing dworkflow dtypes ddoes dthe dNow dPlatform
dprovide?: dIn- dformation dTechnology d(IT)Employee, dand dCustomer
dworkflows.
4.How ddo dyou dembed dreport dvisualisations din dthe dbody dof dscheduled
dreport demails?: dYou dcan dselect dEmbedded dPNG dto dembed dthe dreport
dvisualization din dthe dbody dof dthe demail.
Large dimages dare dscaled dto dfit dthe demail.
5.Which dtool dallows dusers dto dreuse dcontent dby dcreating, dediting dand
dpublishing dknowledge dblocks?: dYou dcan dreuse dcontent dby dcreating,
dediting, dand dpublishing dknowledge dblocks din dAgent dWorkspace.
6.What dwildcard dcharacter dis dused dto dsearch dfor dvalues dthat
1 d/
d21
,dcontain da dsearch-term din da dlist?: dAsterisk d*
7.What dare dthe ddifferent dtypes dof dClient dScripts dthat dare dsupported din
dServi- dceNow?: dOnLoad()
OnSubmit()
dOnCellEdit()
dOnChange()
8.Which droles dcannot dbe ddelegated?:
dadmin drole_delegator
9.Which delevated drole dis drequired dto dmodify daccess dcontrol drules?:
dsecurity_ad- dmin
10.What dis dselected don dthe dNow dPlatform dto dimpersonate danother duser?:
duser dmenu
11.Which dof dthe dfollowing dis dthe dprimary dway dto dinteract dwith dthe
dapplications dand ddata din da dServiceNow dinstance?: dNow dPlatform dUI
12.What dare dthe dmain dsections dwhen dyou dare dconfiguring demail
dnotifications?-
: dWho dwill
dreceive dWhat dit
dwill dcontain
dWhen dto dsend
13.What dfunctionality dcan dyou duse dto dtrack dthe damount dof dtime dthat da
dtask dhas dbeen dopen, dto densure dthat dtasks dare dcompleted dwithin dan
dallotted dtime?: dService dLevel dAgreements d(SLA)
2 d/
d21
, 14.What dis da dConfiguration dItem d(CI)?: dComponents dof dan dinfrastructure
drequired dto ddeliver da dproduct dor dservice
15.Which dtool dis dused dto ddetermine drelationships dbetween dfields din dan
dimport dset dand dan dexisting dtable?: dTransform dMap
16.Where ddoes dthe dSystem dAdministrator dnavigate dto dedit da dcatalogue
ditem?-
: dMaintain dItems
17.What dis dcreated dwhen dan dorder dis dplaced dfor da dcatalogue ditem?:
dRITM dREQ
TASK
18.What dtype dof dservice dcatalogue ditem dis dused dto dcreate dan dincident dor
draise da dHR dcase?: dRecord dProducer
19.Which dof dthe dfollowing dapplication dis davailable dto dall dusers?: dSelf-
service
20.What dCMDB dtable ddoes dstore dthe dbasic dattributes dof dall dthe
dconfiguration ditems?: dconfiguration ditem d(cmdb_ci)
21.What dare dthe dsteps dfor dapplying dan dupdate dset dto dan dinstance?:
dCommit dRetrieve
Preview
22.What ditem din dthe dKnowledge dManagement dService dPortal ddoes
ddisplay darticles dthat dhave dthe dhighest dpercentage dof dusers dmarking dthem
dhelpful?: dMost dUseful
23.In dwhich dstep dof dthe dimport dprocess, dthe drelationship dbetween dfields
din dan dimport dset dtable dand dfields din dan dexisting dServiceNow dtable dis
ddetermined?: d- dTransform dMap
24.Which dfield dtype ddoes ddisplay drecords dfrom danother dtable?: dReference
25.Which dServiceNow dproduct ddoes dprovide dthe dability dto dquickly
dintegrate dwith d3rd dparty dapplications dwithout dscripting?: dIntegration
dHub
26.In dwhat dorder dare daccess dcontrols devaluated?: dFirst dat dthe dTable-
level d(most dspecific dto dmost dgeneral), dthen dat dthe dField dlevel d(most
dspecific dto dmost dgeneral)
27.From dthe dend duser's dperspective, dhow dare dthe dproducts dand dservices
din dthe dservice dcatalog dorganized?: dCategories dand dsubcategories
28.From dan dApplication dPortfolio dManagement d(APM) dperspective, dwhat
ddo dApplication dServices drepresent?: dInstalled dinstances
29.What dis dthe dmain dlanguage dused dfor dscripting din dServiceNow?:
dJavascript
30.Which doption ddoes dallow dyou dto dupdate dexisting dTarget dTable drecords
3 d/
d21
