D072 WGU Exam 8 Questions With Correct
Answers!!
Factor that prevents the receiver from receiving and understanding the message accurately
barrier to effective communication
Guided interview questions where individuals describe their thoughts and feelings during
specific situations and a coach helps establish a development plan
behavioral event interviews
Means of passing information from sender to recipient, such as via face-to-face meeting or
telephone call
channel
Guide that publicly sets out an organization's key values and ethical obligations
code of ethics
Ability to take something away or punish someone for noncompliance
Coercive power
Sharing understanding and meaning via oral, nonverbal, and written forms
Communication
Dominant way in which an individual interacts and exchanges information with others
communication style
Framework for assessing organizational culture and organizational dynamics
Competing Values Framework (CVF) model
Framework for assessing organizational culture and organizational dynamics
, competing values framework model
The relationship oriented behaviors of a leader
Consideration
The attitudes, values, and standards of behavior that distinguishes one organization from
another
corporate culture
Philosophy in which a company voluntarily engages in actions that benefit society, be it
economically, socially, politically, or environmentally
corporate social responsibility (CSR)
Linking of organizational goals with the employees' personal goals
cultural alignment
The existence of a variety of cultural or ethnic groups within a workplace
cultural diversity
Framework for assessing organizational culture and organizational dynamics
CVF model
A method of problem-solving strategy wherein the data collected are expressed visually in
order to create new strategies, ways, and methods to solve problems, create opportunities,
or strengthen weaknesses
Design thinking
When information transmitted is interpreted by the receiver in the way it was intended
by the sender
Effective communication
The capacity to be aware of, control, and express one's emotions and handle
interpersonal relationships judiciously and empathetically
Answers!!
Factor that prevents the receiver from receiving and understanding the message accurately
barrier to effective communication
Guided interview questions where individuals describe their thoughts and feelings during
specific situations and a coach helps establish a development plan
behavioral event interviews
Means of passing information from sender to recipient, such as via face-to-face meeting or
telephone call
channel
Guide that publicly sets out an organization's key values and ethical obligations
code of ethics
Ability to take something away or punish someone for noncompliance
Coercive power
Sharing understanding and meaning via oral, nonverbal, and written forms
Communication
Dominant way in which an individual interacts and exchanges information with others
communication style
Framework for assessing organizational culture and organizational dynamics
Competing Values Framework (CVF) model
Framework for assessing organizational culture and organizational dynamics
, competing values framework model
The relationship oriented behaviors of a leader
Consideration
The attitudes, values, and standards of behavior that distinguishes one organization from
another
corporate culture
Philosophy in which a company voluntarily engages in actions that benefit society, be it
economically, socially, politically, or environmentally
corporate social responsibility (CSR)
Linking of organizational goals with the employees' personal goals
cultural alignment
The existence of a variety of cultural or ethnic groups within a workplace
cultural diversity
Framework for assessing organizational culture and organizational dynamics
CVF model
A method of problem-solving strategy wherein the data collected are expressed visually in
order to create new strategies, ways, and methods to solve problems, create opportunities,
or strengthen weaknesses
Design thinking
When information transmitted is interpreted by the receiver in the way it was intended
by the sender
Effective communication
The capacity to be aware of, control, and express one's emotions and handle
interpersonal relationships judiciously and empathetically
