D072 Exam Questions With Correct Answers!!
Design thinking
A method of problem-solving strategy wherein the data collected are expressed visually in order
to create new strategies, ways, and methods to solve problems, create opportunities or
strengthen weaknesses
Effective communication
When information transmitted is interpreted by the receiver in the way it was intended by the
sender
emotional intelligence
The capacity to be aware of, control, and express one's emotions, and to handle
interpersonal relationships judiciously and empathetically
Emotional quotient
The level of a person's emotional intelligence, often as represented by a score in a standardized
test
empathy
Being attuned and sensitive to the emotional states of others
employee-member-centered behaviors
Behaviors that focus on supporting employees
EQ
The level of a person's emotional intelligence, often as represented by a score in a standardized
test
, Ethics
Principles that serve as a guide about how to behave
Expert power
Power based on knowledge and special skill or experience
Formal leaders
A person who is officially designated as the leader of a group
greenwashing
When organizations carry about CSR missions in an inauthentic way, using them to increase
publicity rather than to spur real change
Idealized influence
Form of transformational leadership in which a leader models behaviors and attitude that
subordinates choose to emulate
illegal-ethical
Dilemma in which the ethical choice would be in violation of established laws
individual contributor
An individual contributor is someone uses their personal skills to contributes to a team
Individualized consideration
Form of transformational leadership in which a leader takes the time to learn about the talents
of each individual and puts them to good use
Influence tactics
The way individuals attempt to influence one another in organizations
Information power
Power that stems from when a leader possesses knowledge that others need or want
Design thinking
A method of problem-solving strategy wherein the data collected are expressed visually in order
to create new strategies, ways, and methods to solve problems, create opportunities or
strengthen weaknesses
Effective communication
When information transmitted is interpreted by the receiver in the way it was intended by the
sender
emotional intelligence
The capacity to be aware of, control, and express one's emotions, and to handle
interpersonal relationships judiciously and empathetically
Emotional quotient
The level of a person's emotional intelligence, often as represented by a score in a standardized
test
empathy
Being attuned and sensitive to the emotional states of others
employee-member-centered behaviors
Behaviors that focus on supporting employees
EQ
The level of a person's emotional intelligence, often as represented by a score in a standardized
test
, Ethics
Principles that serve as a guide about how to behave
Expert power
Power based on knowledge and special skill or experience
Formal leaders
A person who is officially designated as the leader of a group
greenwashing
When organizations carry about CSR missions in an inauthentic way, using them to increase
publicity rather than to spur real change
Idealized influence
Form of transformational leadership in which a leader models behaviors and attitude that
subordinates choose to emulate
illegal-ethical
Dilemma in which the ethical choice would be in violation of established laws
individual contributor
An individual contributor is someone uses their personal skills to contributes to a team
Individualized consideration
Form of transformational leadership in which a leader takes the time to learn about the talents
of each individual and puts them to good use
Influence tactics
The way individuals attempt to influence one another in organizations
Information power
Power that stems from when a leader possesses knowledge that others need or want
