CPOA Final Exam 2025 Questions
and Answers
What 3 parts make up the Ethics Triangle - ANSWER✔✔-Consequential (Top),
Character (Left) & Rule-Based (Right)
What is character theory - ANSWER✔✔-Emphasizes the character, personal values &
Intent
What is rule-based theory - ANSWER✔✔-Emphasizes the character of the act itself
What is consequential theory - ANSWER✔✔-Emphasizes the consequences or results of
the behavior
How many practices of exemplary Leadership (TLC) are there - ANSWER✔✔-& what
are they? 5, Model the Way, Inspire a Shared Vision, Challenge the Process, Enable
Others to Act & Encourage the Heart
What are the 4 steps of the coaching model - ANSWER✔✔-Foundation, Dialogue,
Action Plan & Follow-Through
, What is each acronym for SMART - ANSWER✔✔-Specific, Measurable, Action-
Oriented, Realistic & Time Bound
What triggers make performance feedback difficult - ANSWER✔✔-Truth (Change to
see), Relationship (Challenge of we) & Identity (Challenge of me)
What are the 4Q's - ANSWER✔✔-1. having a negative impact on the job, 2. preventing
others from doing their job, 3. preventing you from doing your job & 4. violation of unit
or CG policy?
What is the 1st action in the 4Q interact model - ANSWER✔✔-Communicate the
Situation
What is the 2nd action in the 4Q interact model - ANSWER✔✔-Diagnose
What 4 actions come after diagnose in the 4Q interact model - ANSWER✔✔-Emergent
Problems, Role Clarity, Ability & Willingness
What categories make up Maslow's Hierarchy of Needs (top to bottom) - ANSWER✔✔-
Self Actualization, Esteem, Social, Safety & Physiological
What is Pinks list of motivation - ANSWER✔✔-Autonomy (urge to direct our own
lives), mastery (desire to get better at something that matters) & purpose (desire to
serve something larger than ourselves)
and Answers
What 3 parts make up the Ethics Triangle - ANSWER✔✔-Consequential (Top),
Character (Left) & Rule-Based (Right)
What is character theory - ANSWER✔✔-Emphasizes the character, personal values &
Intent
What is rule-based theory - ANSWER✔✔-Emphasizes the character of the act itself
What is consequential theory - ANSWER✔✔-Emphasizes the consequences or results of
the behavior
How many practices of exemplary Leadership (TLC) are there - ANSWER✔✔-& what
are they? 5, Model the Way, Inspire a Shared Vision, Challenge the Process, Enable
Others to Act & Encourage the Heart
What are the 4 steps of the coaching model - ANSWER✔✔-Foundation, Dialogue,
Action Plan & Follow-Through
, What is each acronym for SMART - ANSWER✔✔-Specific, Measurable, Action-
Oriented, Realistic & Time Bound
What triggers make performance feedback difficult - ANSWER✔✔-Truth (Change to
see), Relationship (Challenge of we) & Identity (Challenge of me)
What are the 4Q's - ANSWER✔✔-1. having a negative impact on the job, 2. preventing
others from doing their job, 3. preventing you from doing your job & 4. violation of unit
or CG policy?
What is the 1st action in the 4Q interact model - ANSWER✔✔-Communicate the
Situation
What is the 2nd action in the 4Q interact model - ANSWER✔✔-Diagnose
What 4 actions come after diagnose in the 4Q interact model - ANSWER✔✔-Emergent
Problems, Role Clarity, Ability & Willingness
What categories make up Maslow's Hierarchy of Needs (top to bottom) - ANSWER✔✔-
Self Actualization, Esteem, Social, Safety & Physiological
What is Pinks list of motivation - ANSWER✔✔-Autonomy (urge to direct our own
lives), mastery (desire to get better at something that matters) & purpose (desire to
serve something larger than ourselves)
