NCCAP EXAM QUESTIONS WITH
COMPLETE SOLUTIONS
Responsibility - Correct Answers -eing duty
Protocols - Correct Answers -A proper, acceptable & specific guidelines to complete
certain tasks.
Program design - Correct Answers -How the program is organized-focused on the
needs, interests, abilities & desires of the population.
Standards of Practice - Correct Answers -Guidelines for practice
Policy & Procedure - Correct Answers -Written statements & guides for the department.
Program Evaluation - Correct Answers -To judge & determine if the program is meeting
the needs of the population.
Quality Assurance - Correct Answers -A process of evaluating a service to ensure the
goals of the service are being met.
Total Quality Management - Correct Answers -A philosophy of management which
emphasizes that quality is an interdisciplinary process which continuously focuses on
improving operations.
Continuous Quality Improvement - Correct Answers -The practice of continuously
evaluating & improving rather than reaching a plateau of quality or acceptance.
Volunteer - Correct Answers -One who freely makes him/herself available to assist in
programming or 1:1 support to the residents/clients.
Volunteer Recruitment - Correct Answers -Methods to seek out volunteers.
*General (seeking any interested parties)
*Targeted (seeking specific people to assist with specific tasks)
, Volunteer recognition - Correct Answers -Means to recognize volunteers for their time
dedicated to the facility.
*Can happen daily with a simple thank you or formally with luncheons, pins & awards.
Sensory stimulation - Correct Answers -Using sensory cues to stimulate the senses in a
logical & sensitive manner to generate some sort of emotional response.
Validation Therapy - Correct Answers -Founded by Naomi Feil-focuses accepting the
resident where they are & joining their world.
Resident Directed Care - Correct Answers -The model of care which encourages the
elder to make decisions about services and care provided and more importantly that
staff honor the elder's wishes.
Culture Change - Correct Answers -An ongoing transformation within LTC communities
which is based on person directed values that restore control to the elder.
*Models include the Eden Alternative and the Greenhouse Model
Fluid Intelligence - Correct Answers -Capacity to learn new ways of solving problems
like reasoning skills and problem solving skills.
Crystallized Intelligence - Correct Answers -One's accumulated knowledge & verbal
skills.
*Tends to increase with age.
Remotivation Therapy - Correct Answers -5 step group process designed for individuals
in a depressed state or in early stages of dementia.
*Utilizes real objects, stimulate senses, & encourages a new motivation for life, utilizing
poems, pictures, animals, hobbies, group interaction.
Reality Orientation - Correct Answers -Calendars, clocks, signs & lists to help people
with Alzheimer's disease remember who & where they are.
*Being oriented to people, location & time. (Oriented x3)
Spirit of life - Correct Answers -The force within the body that gives life energy & power.
Autonomy - Correct Answers -Ability or tendency to function independently.
Metamessages - Correct Answers -Underlying message of what is being said.
COMPLETE SOLUTIONS
Responsibility - Correct Answers -eing duty
Protocols - Correct Answers -A proper, acceptable & specific guidelines to complete
certain tasks.
Program design - Correct Answers -How the program is organized-focused on the
needs, interests, abilities & desires of the population.
Standards of Practice - Correct Answers -Guidelines for practice
Policy & Procedure - Correct Answers -Written statements & guides for the department.
Program Evaluation - Correct Answers -To judge & determine if the program is meeting
the needs of the population.
Quality Assurance - Correct Answers -A process of evaluating a service to ensure the
goals of the service are being met.
Total Quality Management - Correct Answers -A philosophy of management which
emphasizes that quality is an interdisciplinary process which continuously focuses on
improving operations.
Continuous Quality Improvement - Correct Answers -The practice of continuously
evaluating & improving rather than reaching a plateau of quality or acceptance.
Volunteer - Correct Answers -One who freely makes him/herself available to assist in
programming or 1:1 support to the residents/clients.
Volunteer Recruitment - Correct Answers -Methods to seek out volunteers.
*General (seeking any interested parties)
*Targeted (seeking specific people to assist with specific tasks)
, Volunteer recognition - Correct Answers -Means to recognize volunteers for their time
dedicated to the facility.
*Can happen daily with a simple thank you or formally with luncheons, pins & awards.
Sensory stimulation - Correct Answers -Using sensory cues to stimulate the senses in a
logical & sensitive manner to generate some sort of emotional response.
Validation Therapy - Correct Answers -Founded by Naomi Feil-focuses accepting the
resident where they are & joining their world.
Resident Directed Care - Correct Answers -The model of care which encourages the
elder to make decisions about services and care provided and more importantly that
staff honor the elder's wishes.
Culture Change - Correct Answers -An ongoing transformation within LTC communities
which is based on person directed values that restore control to the elder.
*Models include the Eden Alternative and the Greenhouse Model
Fluid Intelligence - Correct Answers -Capacity to learn new ways of solving problems
like reasoning skills and problem solving skills.
Crystallized Intelligence - Correct Answers -One's accumulated knowledge & verbal
skills.
*Tends to increase with age.
Remotivation Therapy - Correct Answers -5 step group process designed for individuals
in a depressed state or in early stages of dementia.
*Utilizes real objects, stimulate senses, & encourages a new motivation for life, utilizing
poems, pictures, animals, hobbies, group interaction.
Reality Orientation - Correct Answers -Calendars, clocks, signs & lists to help people
with Alzheimer's disease remember who & where they are.
*Being oriented to people, location & time. (Oriented x3)
Spirit of life - Correct Answers -The force within the body that gives life energy & power.
Autonomy - Correct Answers -Ability or tendency to function independently.
Metamessages - Correct Answers -Underlying message of what is being said.
