©FYNDLAY 2025 ALL RIGHTS RESERVED
OM Exam 1 Questions and Answers 100%
Pass
Operations management - ANS business function responsible for planning, coordinating, and
controlling the resources needed to produce a company's goods and services.
role of OM - ANS to transform organizational inputs into outputs
value added - ANS the net increase creased during the transformation of inputs into final
outputs
efficiency - ANS performing activities at the lowest possible cost
manufacturing organizations - ANS organizations that primarily produce a tangible product
and typically have low customer contact
service organization - ANS organizations that primarily produce and intangible product, such
as ideas, assistance, or information and typically have high customer contact
strategic decisions - ANS decisions that set the direction for the entire company; they are
BROAD in scope and LONG-TERM in nature; broad in scope, company-wide
tactical decisions - ANS decisions that are SPECIFIC and SHORT-TERM in nature; bound by
STRATEGIC DECISIONS; narrow in scope, small group
©FYNDLAY 1
, ©FYNDLAY 2025 ALL RIGHTS RESERVED
Scientific Management - ANS an approach to management that focused on improving output
by redesigning jobs and determining acceptable levels of worker output
Hawthorne studies - ANS the studies responsible for creating the human relations
movement, which focused on giving more consideration to workers' needs.
human relations movement - ANS a philosophy based on the recognition that factors other
than money can contribute to worker productivity
management science - ANS a field study that focuses on the development of quantitative
techniques to solve operational problems
JIT - ANS a philosophy designed to achieve high-volume production through elimination of
waste and continuous improvement
total quality management - ANS philosophy that seeks to improve quality by eliminating
causes of product defects and by making quality the responsibility of everyone in the
organization
re-engineering - ANS redesigning a company's processes to make them more efficient
flexibility - ANS an organizational strategy in which the company attempts to offer a greater
variety of product choices to its customers
mass customization - ANS the ability of a firm to highly customize goods and services at high
volumes
time-based consumption - ANS an organizational strategy focusing on efforts to develop new
products and deliver them to customers FASTER than competitors
©FYNDLAY 2
OM Exam 1 Questions and Answers 100%
Pass
Operations management - ANS business function responsible for planning, coordinating, and
controlling the resources needed to produce a company's goods and services.
role of OM - ANS to transform organizational inputs into outputs
value added - ANS the net increase creased during the transformation of inputs into final
outputs
efficiency - ANS performing activities at the lowest possible cost
manufacturing organizations - ANS organizations that primarily produce a tangible product
and typically have low customer contact
service organization - ANS organizations that primarily produce and intangible product, such
as ideas, assistance, or information and typically have high customer contact
strategic decisions - ANS decisions that set the direction for the entire company; they are
BROAD in scope and LONG-TERM in nature; broad in scope, company-wide
tactical decisions - ANS decisions that are SPECIFIC and SHORT-TERM in nature; bound by
STRATEGIC DECISIONS; narrow in scope, small group
©FYNDLAY 1
, ©FYNDLAY 2025 ALL RIGHTS RESERVED
Scientific Management - ANS an approach to management that focused on improving output
by redesigning jobs and determining acceptable levels of worker output
Hawthorne studies - ANS the studies responsible for creating the human relations
movement, which focused on giving more consideration to workers' needs.
human relations movement - ANS a philosophy based on the recognition that factors other
than money can contribute to worker productivity
management science - ANS a field study that focuses on the development of quantitative
techniques to solve operational problems
JIT - ANS a philosophy designed to achieve high-volume production through elimination of
waste and continuous improvement
total quality management - ANS philosophy that seeks to improve quality by eliminating
causes of product defects and by making quality the responsibility of everyone in the
organization
re-engineering - ANS redesigning a company's processes to make them more efficient
flexibility - ANS an organizational strategy in which the company attempts to offer a greater
variety of product choices to its customers
mass customization - ANS the ability of a firm to highly customize goods and services at high
volumes
time-based consumption - ANS an organizational strategy focusing on efforts to develop new
products and deliver them to customers FASTER than competitors
©FYNDLAY 2
