D353 Task 2 Training Plan – 2025 fully Completed and Passed Submission

WGU D353
Strategic Training and Development

TASK 2 Training Plan

PASSED ON THE FIRST ATTEMPT


This TASK:
❖ Task 2, passed on the first attempt.
❖ This paper is significantly easier to Understand
❖ This version is improved for clarity, coherence,
and professional tone

, # Training Plan
D353: Strategic Training and Development Task 2


### Prompt A: Training Objectives
After completing the training, floor agents will:
- Gain new customer service skills.
- Expand their knowledge of products and services offered.
- Become well versed in company systems and tools available to
ensure clients receive the best possible service.
- Improve communication skills, assisting them in dealing with
customers effectively, making more sales, and contributing to
company profit.


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### Prompt B: Training Methods
The training program will be a blend of various training methods
to ensure engagement and comprehension:
- Online Training: Allows floor agents to learn at their own pace,
revisiting material as needed without feeling rushed.
- In-Person Training: Provides opportunities for agents to discuss
material with peers and trainers, facilitating group learning and
immediate clarification.