Allied Health Professional Final UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Patient satisfaction has many advantages, including __________. - CORRECT
ANSWER - Improved clinical outcomes
Teamwork is imperative in healthcare and a good team member should be __________. -
CORRECT ANSWER - Flexible
How can one improve patient satisfaction? - CORRECT ANSWER - All of the above -
Use the patient's name, Ask open-ended questions, Make eye contact
Which is not a form of written communication? - CORRECT ANSWER - Conference
calls
An allied health professional should respond to an angry person by _________. - CORRECT
ANSWER - Remaining calm
What are some healthy ways to handle stress? - CORRECT ANSWER - Sleep well
When working with a challenging patient, try __________, which may help them feel supported.
- CORRECT ANSWER - Reframing
What is the impact of an employee experiencing prejudice or bias at work? - CORRECT
ANSWER - Increased stress
You can control how others feel and act, but you cannot control how you react to them. -
CORRECT ANSWER - False
, __________ is displayed when one follows their moral convictions and does the right thing in all
circumstances. - CORRECT ANSWER - Integrity
Someone might use the __________ style of conflict management if there is an emergency
situation or they are certain that they are correct. - CORRECT ANSWER - Competing
If required to maintain a certification to work in a healthcare facility, this is considered a
__________. - CORRECT ANSWER - Regulation
Which option is not considered modeling professional behavior? - CORRECT ANSWER -
Wrinkled clothes
How can an allied health professional develop empathy? - CORRECT ANSWER - All of
the above - Listen more, Speak less, Be vulnerable
At work, which type of person focuses on the negatives and looks for problems instead of
solutions? - CORRECT ANSWER - The complainer
__________ is the ability to identify emotions in others, and to comprehend another person's
perspectives on a situation. - CORRECT ANSWER - Empathy
If the "scene-stealer" coworker takes credit for your work, you should continue to let them do so
just to keep the peace. - CORRECT ANSWER - False
Which of the following is an example of a workplace rule? - CORRECT ANSWER - All
of the above - Cell phone use, Lunch break length, Attendance
How can trust be rebuilt after it has been broken? - CORRECT ANSWER - All of the
above - Listen, Apologize, Follow-through
ACTUAL Exam Questions and CORRECT
Answers
Patient satisfaction has many advantages, including __________. - CORRECT
ANSWER - Improved clinical outcomes
Teamwork is imperative in healthcare and a good team member should be __________. -
CORRECT ANSWER - Flexible
How can one improve patient satisfaction? - CORRECT ANSWER - All of the above -
Use the patient's name, Ask open-ended questions, Make eye contact
Which is not a form of written communication? - CORRECT ANSWER - Conference
calls
An allied health professional should respond to an angry person by _________. - CORRECT
ANSWER - Remaining calm
What are some healthy ways to handle stress? - CORRECT ANSWER - Sleep well
When working with a challenging patient, try __________, which may help them feel supported.
- CORRECT ANSWER - Reframing
What is the impact of an employee experiencing prejudice or bias at work? - CORRECT
ANSWER - Increased stress
You can control how others feel and act, but you cannot control how you react to them. -
CORRECT ANSWER - False
, __________ is displayed when one follows their moral convictions and does the right thing in all
circumstances. - CORRECT ANSWER - Integrity
Someone might use the __________ style of conflict management if there is an emergency
situation or they are certain that they are correct. - CORRECT ANSWER - Competing
If required to maintain a certification to work in a healthcare facility, this is considered a
__________. - CORRECT ANSWER - Regulation
Which option is not considered modeling professional behavior? - CORRECT ANSWER -
Wrinkled clothes
How can an allied health professional develop empathy? - CORRECT ANSWER - All of
the above - Listen more, Speak less, Be vulnerable
At work, which type of person focuses on the negatives and looks for problems instead of
solutions? - CORRECT ANSWER - The complainer
__________ is the ability to identify emotions in others, and to comprehend another person's
perspectives on a situation. - CORRECT ANSWER - Empathy
If the "scene-stealer" coworker takes credit for your work, you should continue to let them do so
just to keep the peace. - CORRECT ANSWER - False
Which of the following is an example of a workplace rule? - CORRECT ANSWER - All
of the above - Cell phone use, Lunch break length, Attendance
How can trust be rebuilt after it has been broken? - CORRECT ANSWER - All of the
above - Listen, Apologize, Follow-through
