TEST BANK - Jacobs and Chase, Operations and Supply Chain Management 16th Edition, Chapters 1 - 22, Complete Newest Version

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,TEST BANK FOR hu hu



Operations and Supply Chain Management 16th Edition By F. Robert Jacobs
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Chapter 1-22 hu




Chapter 01 Test Bank Static hu hu hu hu




1. Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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2. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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AACSB:huAnalyticalhuThinking
Blooms:huRemembe
rh u Difficulty:hu1hu
Easy
LearninghuObjective:hu01-
04huEvaluatehuthehuefficiencyhuofhuahufirm.h u T
opic:huEfficiency,huEffectiveness,huandhuValue

3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management ter
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ms, we could refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. T
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he doctor performed the surgery without error. Because the patient died, no value was created.
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AACSB:huAnalyticalhuThinking
Blooms:huAnalyz
eh u Difficulty:hu2huMe
dium
LearninghuObjective:hu01-
04huEvaluatehuthehuefficiencyhuofhuahufirm.h u T
opic:huEfficiency,huEffectiveness,huandhuValue

4. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most val
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ue. These are different things.
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AACSB:huAnalyticalhuThinkin
gh u Blooms:huUnders
tandh u Difficulty:hu2hu
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HillhuEducation.huAllhurightshureserved.huNohureproductionhuorhudistributionhuwithouthuthehupriorhuwrittenhuconsenthuofhuMcGraw-HillhuEducation.

, Medium
LearninghuObjective:hu01-
04huEvaluatehuthehuefficiencyhuofhuahufirm.h u T
opic:huEfficiency,huEffectiveness,huandhuValue




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, 5. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at th
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e customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effe
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ctive, though, means minimizing the amount of time customers need to wait in line.
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AACSB:huAnalyticalhuThinkin
gh u Blooms:huUnders
tandh u Difficulty:hu2hu
Medium
LearninghuObjective:hu01-
04huEvaluatehuthehuefficiencyhuofhuahufirm.h u T
opic:huEfficiency,huEffectiveness,huandhuValue

6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that creat
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e and deliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and d
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eliver the firm's primary products and services.
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AACSB:huAnalyticalhuThinking
Blooms:huRemembe
rh u Difficulty:hu1hu
Easy
LearninghuObjective:hu01-01huIdentifyhuthehuelementshuofhuoperationshuandhusupplyhuchainhumanagement.hu(OSCM)
Topic:huWhathuIshuOperationshuandhuSupplyhuChainhuManagement?

7. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
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AACSB:huAnalyticalhuThinking
Blooms:huRemembe
rh u Difficulty:hu1hu
Easy
LearninghuObjective:hu01-
04huEvaluatehuthehuefficiencyhuofhuahufirm.h u T
opic:huEfficiency,huEffectiveness,huandhuValue

8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict be
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tween the two goals.
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TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
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AACSB:huAnalyticalhuThinking
Blooms:huAnalyz
eh u Difficulty:hu1hu
Easy
LearninghuObjective:hu01-
04huEvaluatehuthehuefficiencyhuofhuahufirm.h u T
opic:huEfficiency,huEffectiveness,huandhuValue




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Copyrighthu©2021huMcGraw-
HillhuEducation.huAllhurightshureserved.huNohureproductionhuorhudistributionhuwithouthuthehupriorhuwrittenhuconsenthuofhuMcGraw-HillhuEducation.