D072 WGU Exam 12 Questions With Correct
Answers!!
ability
possession of the means or skill to do something.
Active listening
Giving the sender full, undisturbed attention with the intention of fully receiving his or her
message
aggressive communicator
Forceful communication style often carried out in a loud and hostile manner
assertive communicator
Productive communication style used by those who express their ideas while listening attentively
to others
Values
are personal ideas about what is important and are consistent and relevant to establishing goals.
Attraction
Mechanism by which employees align and are drawn to organizations that match individual
culture, preferences, and working style.
Attraction-selection-attrition (A-S-A)
A theory holding that (1) individuals are attracted to organizations whose members are similar to
themselves in terms of personality, values, interests, and other attributes; (2) organizations are
more likely to select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more likely to leave
Attrition
, The unpredictable and uncontrollable but normal reduction of work force due to resignations,
retirement, sickness, or death
Autocratic style
Leadership style that keeps close control over subordinates and does not seek much input from
others
barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message accurately
behavioral event interviews
Guided interview questions where individuals describe their thoughts and feelings during
specific situations and a coach helps establish a development plan
Ethics
encompasses the principles that guide a person's behavior. Ethics reflects beliefs about what is
right, what is wrong, what is just, what is unjust, what is good, and what is bad in terms of
human behavior
legal
allowed by law
legal-ethical
Societal issues
Concerns issues relating to the world as a whole
Involvement happens because of the ethics the organization creates out of care and concern for
individuals.
Stakeholder issues
Concerns policies that affect its customers, employees, suppliers, and people within the
community
Internal policy issues
Answers!!
ability
possession of the means or skill to do something.
Active listening
Giving the sender full, undisturbed attention with the intention of fully receiving his or her
message
aggressive communicator
Forceful communication style often carried out in a loud and hostile manner
assertive communicator
Productive communication style used by those who express their ideas while listening attentively
to others
Values
are personal ideas about what is important and are consistent and relevant to establishing goals.
Attraction
Mechanism by which employees align and are drawn to organizations that match individual
culture, preferences, and working style.
Attraction-selection-attrition (A-S-A)
A theory holding that (1) individuals are attracted to organizations whose members are similar to
themselves in terms of personality, values, interests, and other attributes; (2) organizations are
more likely to select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more likely to leave
Attrition
, The unpredictable and uncontrollable but normal reduction of work force due to resignations,
retirement, sickness, or death
Autocratic style
Leadership style that keeps close control over subordinates and does not seek much input from
others
barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message accurately
behavioral event interviews
Guided interview questions where individuals describe their thoughts and feelings during
specific situations and a coach helps establish a development plan
Ethics
encompasses the principles that guide a person's behavior. Ethics reflects beliefs about what is
right, what is wrong, what is just, what is unjust, what is good, and what is bad in terms of
human behavior
legal
allowed by law
legal-ethical
Societal issues
Concerns issues relating to the world as a whole
Involvement happens because of the ethics the organization creates out of care and concern for
individuals.
Stakeholder issues
Concerns policies that affect its customers, employees, suppliers, and people within the
community
Internal policy issues
