CompTIA A+ Core 2 Final Assessment questions
and answers with solutions
A new support technician works on entry-level trouble tickets. Which question does the
technician use as a closed type of question?
What caused the problem to happen?
What happened to create the problem?
What is the computer's problem?
Did you read the message? - ANSWER Did you read the message?
A closed question is one that can only be answered with a "Yes" or "No," or that requires some
other fixed response. This type of questioning can prove to be helpful.
A new help desk technician receives a support call from a user. What initial information does the
technician ask the user to provide? (Select all that apply.)
Description of the issue
Contact details
System specifications
Hard drive type - ANSWER Description of the issue
Contact details
Most users may not be tech-savvy. However, the user must supply a basic description of the
issue. The technician should ask clarifying questions to ensure an accurate initial description.
When working on a trouble ticket, it is important to gather the user's name and other contact
details. It might be possible to link the ticket to a customer relationship management (CRM)
database.
A company looks to dispose of old computers and related equipment. Which items require
special care? (Select all that apply.)
Mouse Pad
Batteries
Toner
Motherboard - ANSWER Batteries
Toner
Motherboard
Any regular, swollen, or leaking batteries from laptop computers or within cell phones and
tablets must be handled very carefully and stored within appropriate containers.
,Photocopier and laser-printer toner is an extremely fine powder. The products in toner powder
are not classified as hazardous to health, but any dust in substantial concentration is a nuisance
as it may cause respiratory tract irritation.
Many components in PCs, cell phones, tablets, and display screens contain toxins and heavy
metals, such as lead, mercury, and arsenic. These toxins may be present in circuit boards.
A recent software installation on a Windows desktop fails. Which internal log file does a
technician review to see what may have gone wrong?
System
Application
Security
Setup - ANSWER Application
The application log contains information regarding non-core processes and utilities for some
third-party applications. Third-party application installers write events to the application log.
A technician configures a legacy computer for a user. Which account authentication policies does
the technician implement? (Select all that apply.)
Change the default admin password.
Disable the guest account.
Set any user permissions.
Secure any critical hardware. - ANSWER Change the default admin password.
Disable the guest account.
If the default administrator account cannot be disabled, it must never be left configured with a
default password.
In the current versions of Windows, the guest account is disabled by default and cannot be used
to sign in. It is only enabled to facilitate passwordless file sharing in a Windows workgroup.
A user experiences difficulty paying a retailer with a touchless near-field supported phone. What
does the user check while troubleshooting?
AirDrop
Airplane mode
Bluetooth
Pairing - ANSWER Airplane mode
A near-field communication (NFC) issue typically manifests when trying to make payments via a
contactless card reader. One troubleshooting step is to verify that airplane mode is not active.
A Windows 11 computer user requires help from the IT department. A technician instructs the
user to create an invitation file. What type of Windows help session does the user create?
, Microsoft Remote Assistance
Microsoft Remote Desktop
Microsoft Quick Assist
Secure Shell - ANSWER Microsoft Remote Assistance
Microsoft Remote Assistance (MSRA) allows a user to ask for help from a technician or co-
worker via an invitation file protected by a passcode.
Windows allows for several types of installable software. Which type may be transferred
between computers when a user utilizes a Microsoft account?
Windows features
Store apps
Windows subsystem for Linux
Desktop apps - ANSWER Store apps
Store apps are installed via the Microsoft Store. Store apps can be transferred between any
Windows device where the user signs in with that Microsoft account.
A user with tech knowledge and some access permissions browses the network to identify any
available shares on all servers. While browsing, the user found a share known to contain payroll
information. However, the user is unable to access the information within the share. Assuming
that the user is not authorized to access the payroll information, what is the most likely reason
why the user cannot view the information within the share?
The permissions are incorrect.
The user does not have permissions to access the share.
The share is a hidden share.
The user is on the wrong server. - ANSWER The user does not have permissions to access the
share.
A user can browse the network to see all available shares on available hosts. A share that is not
visible is one that is hidden. On a Windows system, a hidden share is set by including a $ in the
share name.
A user modifies a Windows 10 computer's ease of access settings. Which settings group
configures Keyboard usability?
Vision
Hearing
Power
Interaction - ANSWER Interaction
and answers with solutions
A new support technician works on entry-level trouble tickets. Which question does the
technician use as a closed type of question?
What caused the problem to happen?
What happened to create the problem?
What is the computer's problem?
Did you read the message? - ANSWER Did you read the message?
A closed question is one that can only be answered with a "Yes" or "No," or that requires some
other fixed response. This type of questioning can prove to be helpful.
A new help desk technician receives a support call from a user. What initial information does the
technician ask the user to provide? (Select all that apply.)
Description of the issue
Contact details
System specifications
Hard drive type - ANSWER Description of the issue
Contact details
Most users may not be tech-savvy. However, the user must supply a basic description of the
issue. The technician should ask clarifying questions to ensure an accurate initial description.
When working on a trouble ticket, it is important to gather the user's name and other contact
details. It might be possible to link the ticket to a customer relationship management (CRM)
database.
A company looks to dispose of old computers and related equipment. Which items require
special care? (Select all that apply.)
Mouse Pad
Batteries
Toner
Motherboard - ANSWER Batteries
Toner
Motherboard
Any regular, swollen, or leaking batteries from laptop computers or within cell phones and
tablets must be handled very carefully and stored within appropriate containers.
,Photocopier and laser-printer toner is an extremely fine powder. The products in toner powder
are not classified as hazardous to health, but any dust in substantial concentration is a nuisance
as it may cause respiratory tract irritation.
Many components in PCs, cell phones, tablets, and display screens contain toxins and heavy
metals, such as lead, mercury, and arsenic. These toxins may be present in circuit boards.
A recent software installation on a Windows desktop fails. Which internal log file does a
technician review to see what may have gone wrong?
System
Application
Security
Setup - ANSWER Application
The application log contains information regarding non-core processes and utilities for some
third-party applications. Third-party application installers write events to the application log.
A technician configures a legacy computer for a user. Which account authentication policies does
the technician implement? (Select all that apply.)
Change the default admin password.
Disable the guest account.
Set any user permissions.
Secure any critical hardware. - ANSWER Change the default admin password.
Disable the guest account.
If the default administrator account cannot be disabled, it must never be left configured with a
default password.
In the current versions of Windows, the guest account is disabled by default and cannot be used
to sign in. It is only enabled to facilitate passwordless file sharing in a Windows workgroup.
A user experiences difficulty paying a retailer with a touchless near-field supported phone. What
does the user check while troubleshooting?
AirDrop
Airplane mode
Bluetooth
Pairing - ANSWER Airplane mode
A near-field communication (NFC) issue typically manifests when trying to make payments via a
contactless card reader. One troubleshooting step is to verify that airplane mode is not active.
A Windows 11 computer user requires help from the IT department. A technician instructs the
user to create an invitation file. What type of Windows help session does the user create?
, Microsoft Remote Assistance
Microsoft Remote Desktop
Microsoft Quick Assist
Secure Shell - ANSWER Microsoft Remote Assistance
Microsoft Remote Assistance (MSRA) allows a user to ask for help from a technician or co-
worker via an invitation file protected by a passcode.
Windows allows for several types of installable software. Which type may be transferred
between computers when a user utilizes a Microsoft account?
Windows features
Store apps
Windows subsystem for Linux
Desktop apps - ANSWER Store apps
Store apps are installed via the Microsoft Store. Store apps can be transferred between any
Windows device where the user signs in with that Microsoft account.
A user with tech knowledge and some access permissions browses the network to identify any
available shares on all servers. While browsing, the user found a share known to contain payroll
information. However, the user is unable to access the information within the share. Assuming
that the user is not authorized to access the payroll information, what is the most likely reason
why the user cannot view the information within the share?
The permissions are incorrect.
The user does not have permissions to access the share.
The share is a hidden share.
The user is on the wrong server. - ANSWER The user does not have permissions to access the
share.
A user can browse the network to see all available shares on available hosts. A share that is not
visible is one that is hidden. On a Windows system, a hidden share is set by including a $ in the
share name.
A user modifies a Windows 10 computer's ease of access settings. Which settings group
configures Keyboard usability?
Vision
Hearing
Power
Interaction - ANSWER Interaction
