Core 2 Practice Exam B questions and
answers with solutions
53. After you remove malware/spyware from a customer's PC for the third time, which of the
following steps should be taken next?
Tell him you can't fix the system again.
Do nothing; the customer pays every time.
Show him how to avoid the problem.
Change his user permissions. - ANSWER Show him how to avoid the problem.
47. Active communication includes which of the following?
Filtering out unnecessary information
Declaring that the customer doesn't know what he or she is doing
Clarifying the customer's statements
Mouthing off - ANSWER Clarifying the customer's statements
21. A first-level help desk support technician receives a call from a customer and works with the
customer for several minutes to resolve the call, but the technician is unsuccessful. Which of the
following steps should the technician perform next?
The technician should explain to the customer that he will receive a callback when someone
more qualified is available.
The technician should escalate the call to another technician.
The technician should explain to the customer that the problem cannot be resolved and end the
call.
The technician should continue working with the customer until the problem is resolved. -
ANSWER The technician should escalate the call to another technician.
23. During an installation of Windows 7, you are given an opportunity to load alternative third-
party drivers. Which device are you most likely loading drivers for?
CD-ROM
SCSI drive
USB mouse
BIOS/UEFI - ANSWER SCSI drive
,28. When using the command-line, a switch ______.
enables the command to work across any operating system
is used in application icons
changes the core behavior of a command, forcing the command to perform unrelated actions
alters the actions of a command, such as widening or narrowing the function of the command -
ANSWER alters the actions of a command, such as widening or narrowing the function of the
command
(A switch (aka option) alters the action of the command but not by forcing it to perform
unrelated actions.)
25. Megan's laptop runs perfectly when she is at work, but when she takes it on the road, it
cannot get on the Internet. Internally, the company uses static IP addresses for all computers.
What should you do to fix the problem?
Tell Megan to get a wireless cellular card and service.
Tell Megan to use DHCP.
Tell Megan to configure the alternate configuration tab of TCP/IP properties.
Configure a static IP address in the Alternate Configuration tab of the user's TCP/IP properties
and enable DHCP in the General tab. - ANSWER Configure a static IP address in the Alternate
Configuration tab of the user's TCP/IP properties and enable DHCP in the General tab.
(The issue is that Megan needs to obtain an IP address through DHCP when on the road. But
setting the network adapter to obtain an IP address automatically is not enough. To connect to the
internal company network, the Alternate Configuration tab must be configured as a "User
Configured" static IP address. This solution enables Megan to connect to networks while on the
road by obtaining IP addresses automatically and allows her to connect to the internal company
network with the static IP address.)
8. In Windows, where can devices like the display and hard drives be configured to turn off after
a certain amount of time?
Power plans
Display Properties
Computer Management
Task Manager - ANSWER Power plans
, (To turn off devices after a specified period of time in Windows, access Control Panel > Power
Options. Then click Change Plan Settings for the appropriate power plan.)
27. John's computer has two hard drives, each 1 TB. The first is the system drive and is formatted
as NTFS. The second is the data drive and is formatted as FAT32. Which of the following
statements are true? (Select the two best answers.)
Files on the system drive can be secured.
Larger logical drives can be made on the data drive.
The cluster size is larger, and storage is more efficient on the system drive.
The cluster size is smaller, and storage is more efficient on the system drive. - ANSWER Files on
the system drive can be secured.
The cluster size is smaller, and storage is more efficient on the system drive.
(NTFS can use NTFS file-level security, whereas FAT32 cannot. NTFS cluster sizes are smaller
than FAT32 clusters. NTFS partitions are therefore more efficient (when installed correctly) than
FAT32 partitions.)
(a file is stored on the hard drive as a group of clusters.)
5. You are utilizing WSUS and are testing new updates on PCs. What is this an example of?
Host-based firewall
Application baselining
Patch management
Virtualization - ANSWER Patch management
(Patch management is the patching of many systems from a central location. It includes the
planning, testing, implementing, and auditing stages. There are various software packages you
can use to perform patch management. Windows Server Update Services (WSUS) is an example
of Microsoft patch management software. Other Microsoft examples include the System Center
Configuration Manager (SCCM) and its predecessor Systems Management Center (SMS), but
there are plenty of third-party offerings as well.)
35. Users in your accounting department are prompted to provide usernames and passwords to
access the payroll system. Which type of authentication method is being requested in this
scenario?
MFA
Single-factor
answers with solutions
53. After you remove malware/spyware from a customer's PC for the third time, which of the
following steps should be taken next?
Tell him you can't fix the system again.
Do nothing; the customer pays every time.
Show him how to avoid the problem.
Change his user permissions. - ANSWER Show him how to avoid the problem.
47. Active communication includes which of the following?
Filtering out unnecessary information
Declaring that the customer doesn't know what he or she is doing
Clarifying the customer's statements
Mouthing off - ANSWER Clarifying the customer's statements
21. A first-level help desk support technician receives a call from a customer and works with the
customer for several minutes to resolve the call, but the technician is unsuccessful. Which of the
following steps should the technician perform next?
The technician should explain to the customer that he will receive a callback when someone
more qualified is available.
The technician should escalate the call to another technician.
The technician should explain to the customer that the problem cannot be resolved and end the
call.
The technician should continue working with the customer until the problem is resolved. -
ANSWER The technician should escalate the call to another technician.
23. During an installation of Windows 7, you are given an opportunity to load alternative third-
party drivers. Which device are you most likely loading drivers for?
CD-ROM
SCSI drive
USB mouse
BIOS/UEFI - ANSWER SCSI drive
,28. When using the command-line, a switch ______.
enables the command to work across any operating system
is used in application icons
changes the core behavior of a command, forcing the command to perform unrelated actions
alters the actions of a command, such as widening or narrowing the function of the command -
ANSWER alters the actions of a command, such as widening or narrowing the function of the
command
(A switch (aka option) alters the action of the command but not by forcing it to perform
unrelated actions.)
25. Megan's laptop runs perfectly when she is at work, but when she takes it on the road, it
cannot get on the Internet. Internally, the company uses static IP addresses for all computers.
What should you do to fix the problem?
Tell Megan to get a wireless cellular card and service.
Tell Megan to use DHCP.
Tell Megan to configure the alternate configuration tab of TCP/IP properties.
Configure a static IP address in the Alternate Configuration tab of the user's TCP/IP properties
and enable DHCP in the General tab. - ANSWER Configure a static IP address in the Alternate
Configuration tab of the user's TCP/IP properties and enable DHCP in the General tab.
(The issue is that Megan needs to obtain an IP address through DHCP when on the road. But
setting the network adapter to obtain an IP address automatically is not enough. To connect to the
internal company network, the Alternate Configuration tab must be configured as a "User
Configured" static IP address. This solution enables Megan to connect to networks while on the
road by obtaining IP addresses automatically and allows her to connect to the internal company
network with the static IP address.)
8. In Windows, where can devices like the display and hard drives be configured to turn off after
a certain amount of time?
Power plans
Display Properties
Computer Management
Task Manager - ANSWER Power plans
, (To turn off devices after a specified period of time in Windows, access Control Panel > Power
Options. Then click Change Plan Settings for the appropriate power plan.)
27. John's computer has two hard drives, each 1 TB. The first is the system drive and is formatted
as NTFS. The second is the data drive and is formatted as FAT32. Which of the following
statements are true? (Select the two best answers.)
Files on the system drive can be secured.
Larger logical drives can be made on the data drive.
The cluster size is larger, and storage is more efficient on the system drive.
The cluster size is smaller, and storage is more efficient on the system drive. - ANSWER Files on
the system drive can be secured.
The cluster size is smaller, and storage is more efficient on the system drive.
(NTFS can use NTFS file-level security, whereas FAT32 cannot. NTFS cluster sizes are smaller
than FAT32 clusters. NTFS partitions are therefore more efficient (when installed correctly) than
FAT32 partitions.)
(a file is stored on the hard drive as a group of clusters.)
5. You are utilizing WSUS and are testing new updates on PCs. What is this an example of?
Host-based firewall
Application baselining
Patch management
Virtualization - ANSWER Patch management
(Patch management is the patching of many systems from a central location. It includes the
planning, testing, implementing, and auditing stages. There are various software packages you
can use to perform patch management. Windows Server Update Services (WSUS) is an example
of Microsoft patch management software. Other Microsoft examples include the System Center
Configuration Manager (SCCM) and its predecessor Systems Management Center (SMS), but
there are plenty of third-party offerings as well.)
35. Users in your accounting department are prompted to provide usernames and passwords to
access the payroll system. Which type of authentication method is being requested in this
scenario?
MFA
Single-factor
