Virtual Teams - ✅✅ Teams that rely on communications technology such a
video conferences, e-mail, and cell phones to keep in touch and coordinate
activities.
Strategy - ✅✅ Plan for meeting broad goals such as profitability, quality, and
market share.
Total Quality Management - ✅✅ A company wide effort to continually improve
the ways people, machine, and systems accomplish work.
Reengineering - ✅✅ A complete review of the organization's critical work
processes to make them more efficient and able to deliver higher quality.
Outsourcing - ✅✅ The practice of having another company (a vendor, third-
party provider, or consultant) provide services.
Offshoring - ✅✅ Moving operations from the country where a company is
headquartered to a country where pay rates are lower but the necessary skills are
available.
Expatriates - ✅✅ Employees who take assignments in other countries.
Human Resource Information System (HRIS) - ✅✅ A computer system used to
acquire, store, manipulate, analyze, retrieve, and distribute information related to
an organization's human resources.
, Work Flow Design - ✅✅ The process of analyzing the tasks necessary for the
production of a product or service.
Job - ✅✅ A set of related duties.
Position - ✅✅ The set of duties (job) performed by a particular person.
Job Analysis - ✅✅ The process of getting detailed information about jobs.
Job Description - ✅✅ A list of the tasks, duties, and responsibilities (tdrs) that a
particular job entails.
Job Specification - ✅✅ A list of the knowledge, skills, abilities, and other
characteristics (ksaos) that an individual must have to perform a particular job.
Position Analysis Questionnaire (PAQ) - ✅✅ A standardized job analysis
questionnaire containing 194 questions about work behaviors, work conditions,
and job characteristics that apply to a wide variety of jobs.
Fleishman Job Analysis System - ✅✅ Job analysis technique that asks subject-
matter experts to evaluate a job in terms of the abilities required to perform the job.
Job Design - ✅✅ The process of defining how work will be performed and what
tasks will be required in a given job.
Industrial Engineering - ✅✅ The study of jobs to find the simplest way to
structure work in order to maximize efficiency.