MTA Bus Operator Exam for New York
City Section 4
1. You are at the intersection of 155th Street and Amsterdam Avenue in Manhattan and
your passenger wants to go to the Bronx. Which of the following bridges is the closest
connection from Manhattan to Bronx? (Map usage is allowed) - CORRECT ANSWER-
Macombs Dam Bridge
2. Which among the following forms of communication is nonverbal? - CORRECT
ANSWER-Eye contact
3. What is the proper action for a rider who refuses to pay the bus fare? - CORRECT
ANSWER-Inform the rider with the proper fare and let them aboard.
4. A bus operator was interviewed by a friend who works for a local newspaper. Which
of the following must the operator do next? - CORRECT ANSWER-Refer the friend to
the media relations office.
5. There is a bus driver manual that indicates all the necessary protocols for loading and
unloading passengers. What is the last step on picking up passengers at the bus stop? -
CORRECT ANSWER-Make a final check to confirm all traffic stops before opening the
bus door and signaling students to approach.
6. A rider requests to be dropped off at a place except for a bus stop. What should be
done by the bus operator? - CORRECT ANSWER-Explain the dangers and refuse the
rider politely.
7. Which of the following avenues run through the 422 West 54th street in Manhattan?
(Map usage is allowed) - CORRECT ANSWER-Ninth and Tenth
8. A bus operator was confronted by a passenger to address a certain complaint. Which
amount the following is not a correct way to respond to the situation? - CORRECT
ANSWER-Making very general, pre-formulated explanations
9. Unruly passengers pose risks to the safety and security of both the driver and
passengers in the vehicle. What is the most appropriate place to drop off any unruly
rider? - CORRECT ANSWER-Safest possible or the next stop
10. A passenger called the attention of the bus operator to raise a question which the
operator barely understood. What is the proper way to address the situation? -
City Section 4
1. You are at the intersection of 155th Street and Amsterdam Avenue in Manhattan and
your passenger wants to go to the Bronx. Which of the following bridges is the closest
connection from Manhattan to Bronx? (Map usage is allowed) - CORRECT ANSWER-
Macombs Dam Bridge
2. Which among the following forms of communication is nonverbal? - CORRECT
ANSWER-Eye contact
3. What is the proper action for a rider who refuses to pay the bus fare? - CORRECT
ANSWER-Inform the rider with the proper fare and let them aboard.
4. A bus operator was interviewed by a friend who works for a local newspaper. Which
of the following must the operator do next? - CORRECT ANSWER-Refer the friend to
the media relations office.
5. There is a bus driver manual that indicates all the necessary protocols for loading and
unloading passengers. What is the last step on picking up passengers at the bus stop? -
CORRECT ANSWER-Make a final check to confirm all traffic stops before opening the
bus door and signaling students to approach.
6. A rider requests to be dropped off at a place except for a bus stop. What should be
done by the bus operator? - CORRECT ANSWER-Explain the dangers and refuse the
rider politely.
7. Which of the following avenues run through the 422 West 54th street in Manhattan?
(Map usage is allowed) - CORRECT ANSWER-Ninth and Tenth
8. A bus operator was confronted by a passenger to address a certain complaint. Which
amount the following is not a correct way to respond to the situation? - CORRECT
ANSWER-Making very general, pre-formulated explanations
9. Unruly passengers pose risks to the safety and security of both the driver and
passengers in the vehicle. What is the most appropriate place to drop off any unruly
rider? - CORRECT ANSWER-Safest possible or the next stop
10. A passenger called the attention of the bus operator to raise a question which the
operator barely understood. What is the proper way to address the situation? -
