©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
NHA Line of Service Exam Questions and
Answers 100% Pass
Where changes are made to charges for other items and services that the facility offers, the
facility must inform the resident in writing at least - Answer✔60 days prior to implementation
of the change.
The facility must provide the resident with access to personal and medical records pertaining to
their self, upon an oral and written request, in the form and format requested by the individual,
if it is readily producible in such form and format (including in an electronic form or format
when such records are maintained electronically) or if not, in a readable hard copy form or such
other form agreed to by the facility and the individual within - Answer✔24 hours
The facility must allow the resident to obtain a copy of the records or any portion there of upon
request and - Answer✔2 working days advance notice to the facility
The facility must have reports with respect to any surveys, certifications, and complaint
investigations made respecting the facility along with plans of correction in effect with respect
to the facility, available for any individual to review upon request. - Answer✔3 preceding years
The facility must notify each resident that receives Medicaid benefits when the amount in the
residents account reaches - Answer✔$200 less than the SSI resource limit
The facility must deposit the resident's personal funds in excess of $_____ in an interest bearing
account that is separate from any of the facility's operating accounts, and that credits all
interest earned on resident's funds to that account. - Answer✔$50
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
(iv) The facility must refund to the resident or resident representative any and all refunds due
the resident within - Answer✔30 days from the resident's date of discharge from the facility.
Comfortable and safe temperature levels. Facilities initially certified after October 1, 1990 must
maintain a temperature range of - Answer✔71 to 81 °F
Maintaining evidence demonstrating the results of all grievances for a period of no less than -
Answer✔3 years from the issuance of the grievance decision.
(B) Each covered individual shall report immediately, but not later than _______________ after
forming the suspicion, if the events that cause the suspicion result in serious bodily injury, or
not later than __________ if the events that cause the suspicion do not result in serious bodily
injury. - Answer✔2 hours or 24 hours
Ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment,
including injuries of unknown source and misappropriation of resident property, are reported
immediately, but not later than ________________ after the allegation is made, if the events
that cause the allegation involve abuse or result in serious bodily injury - Answer✔2 hours
not later than _________ hours if the events that cause the allegation do not involve abuse and
do not result in serious bodily injury, to the administrator of the facility and to other officials
(including to the State Survey Agency and adult protective services where state law provides for
jurisdiction in long-term care facilities) in accordance with State law through established
procedures. - Answer✔24
Report the results of all investigations to the administrator or his or her designated
representative and to other officials in accordance with State law, including to the State Survey
Agency, within ________________________ of the incident, and if the alleged violation is
verified appropriate corrective action must be taken. - Answer✔5 working days
the notice of transfer or discharge required under this section must be made by the facility at
least _______ days before the resident is transferred or discharged. - Answer✔30
2
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
Comprehensive careplan. Within ______ calendar days after admission, excluding readmissions
in which there is no significant change in the resident's physical or mental condition. (For
purposes of this section, "readmission" means a return to the facility following a temporary
absence for hospitalization or for therapeutic leave.) - Answer✔14
Comprehensive care plan. Within _______ calendar days after the facility determines, or should
have determined, that there has been a significant change in the resident's physical or mental
condition. (For purposes of this section, a "significant change" means a major decline or
improvement in the resident's status that will not normally resolve itself without further
intervention by staff or by implementing standard disease-related clinical interventions, that
has an impact on more than one area of the resident's health status, and requires
interdisciplinary review or revision of the care plan, or both.) - Answer✔14
Quarterly review assessment. A facility must assess a resident using the quarterly review
instrument specified by the State and approved by CMS not less frequently than -
Answer✔once every 3 months.
A facility must maintain all resident assessments completed within the previous
________________ months in the resident's active record and use the results of the
assessments to develop, review, and revise the resident's comprehensive plan of care. -
Answer✔15 months
The baseline care plan must be developed within ______ hours. and must include: -
Answer✔48 hours of a resident's admission.
(A) Initial goals based on admission orders.
(B) Physician orders.
(C) Dietary orders.
(D) Therapy services.
(E) Social services.
(F) PASARR recommendation, if applicable.
3
NHA Line of Service Exam Questions and
Answers 100% Pass
Where changes are made to charges for other items and services that the facility offers, the
facility must inform the resident in writing at least - Answer✔60 days prior to implementation
of the change.
The facility must provide the resident with access to personal and medical records pertaining to
their self, upon an oral and written request, in the form and format requested by the individual,
if it is readily producible in such form and format (including in an electronic form or format
when such records are maintained electronically) or if not, in a readable hard copy form or such
other form agreed to by the facility and the individual within - Answer✔24 hours
The facility must allow the resident to obtain a copy of the records or any portion there of upon
request and - Answer✔2 working days advance notice to the facility
The facility must have reports with respect to any surveys, certifications, and complaint
investigations made respecting the facility along with plans of correction in effect with respect
to the facility, available for any individual to review upon request. - Answer✔3 preceding years
The facility must notify each resident that receives Medicaid benefits when the amount in the
residents account reaches - Answer✔$200 less than the SSI resource limit
The facility must deposit the resident's personal funds in excess of $_____ in an interest bearing
account that is separate from any of the facility's operating accounts, and that credits all
interest earned on resident's funds to that account. - Answer✔$50
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
(iv) The facility must refund to the resident or resident representative any and all refunds due
the resident within - Answer✔30 days from the resident's date of discharge from the facility.
Comfortable and safe temperature levels. Facilities initially certified after October 1, 1990 must
maintain a temperature range of - Answer✔71 to 81 °F
Maintaining evidence demonstrating the results of all grievances for a period of no less than -
Answer✔3 years from the issuance of the grievance decision.
(B) Each covered individual shall report immediately, but not later than _______________ after
forming the suspicion, if the events that cause the suspicion result in serious bodily injury, or
not later than __________ if the events that cause the suspicion do not result in serious bodily
injury. - Answer✔2 hours or 24 hours
Ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment,
including injuries of unknown source and misappropriation of resident property, are reported
immediately, but not later than ________________ after the allegation is made, if the events
that cause the allegation involve abuse or result in serious bodily injury - Answer✔2 hours
not later than _________ hours if the events that cause the allegation do not involve abuse and
do not result in serious bodily injury, to the administrator of the facility and to other officials
(including to the State Survey Agency and adult protective services where state law provides for
jurisdiction in long-term care facilities) in accordance with State law through established
procedures. - Answer✔24
Report the results of all investigations to the administrator or his or her designated
representative and to other officials in accordance with State law, including to the State Survey
Agency, within ________________________ of the incident, and if the alleged violation is
verified appropriate corrective action must be taken. - Answer✔5 working days
the notice of transfer or discharge required under this section must be made by the facility at
least _______ days before the resident is transferred or discharged. - Answer✔30
2
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
Comprehensive careplan. Within ______ calendar days after admission, excluding readmissions
in which there is no significant change in the resident's physical or mental condition. (For
purposes of this section, "readmission" means a return to the facility following a temporary
absence for hospitalization or for therapeutic leave.) - Answer✔14
Comprehensive care plan. Within _______ calendar days after the facility determines, or should
have determined, that there has been a significant change in the resident's physical or mental
condition. (For purposes of this section, a "significant change" means a major decline or
improvement in the resident's status that will not normally resolve itself without further
intervention by staff or by implementing standard disease-related clinical interventions, that
has an impact on more than one area of the resident's health status, and requires
interdisciplinary review or revision of the care plan, or both.) - Answer✔14
Quarterly review assessment. A facility must assess a resident using the quarterly review
instrument specified by the State and approved by CMS not less frequently than -
Answer✔once every 3 months.
A facility must maintain all resident assessments completed within the previous
________________ months in the resident's active record and use the results of the
assessments to develop, review, and revise the resident's comprehensive plan of care. -
Answer✔15 months
The baseline care plan must be developed within ______ hours. and must include: -
Answer✔48 hours of a resident's admission.
(A) Initial goals based on admission orders.
(B) Physician orders.
(C) Dietary orders.
(D) Therapy services.
(E) Social services.
(F) PASARR recommendation, if applicable.
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