BIGGBY FINAL KNOWLEDGE TEST
CORRECT 100%
Mission Statement - ANSWERCreate one new BIGGBY COFFEE fanatic per day,
per store, who will actively promote us to others.
Direct effect of P - ANSWERGreet customers within 3 steps of the door; thank
customers for their patience when service is slow.
What does Fair Trade mean? - ANSWERFarmers organize as cooperatives are paid
fairly for their beans.
What are the Fair Trade beans? - ANSWERBlack and Tan, French Roast, Rwanda.
What are the Organic Beans? - ANSWERBlack and Tan, French Roast, Costa Rica.
What is the refill policy? - ANSWEROn free refill in house or for people with Biggby
mugs.
Direct effect of E - ANSWEREngage customers with energy, excitement, and
enthusiasm; run laps every 15 minutes.
Direct effect of R - ANSWERLearn customers names, drinks, and stories; make
suggestions to customers who do not know what to order.
Direct effect of C - ANSWERNever serve lattes with more than 1/2" of foam; use
exact measurements when preparing drinks--don't guess.
Five Minute Rule - ANSWERAll products must be available with the door unlocked 5
minutes before and after open/close.
What concentration should sanitizer be and how long should dishes be submerged. -
ANSWER150/200ppm +
1 minute
What roast is Biggby Best? - ANSWERMedium
What roast is Espresso? - ANSWERMedium
What roast is French? - ANSWERDark
Shotpullers 1st Position Priority - ANSWERPull shots/set up drinks
Shotpullers 2nd Position Priority - ANSWERBrew Coffee
Cashiers 1st Position Priority - ANSWERGreet customers within 3 steps of the door
and complete their transactions as quickly as possible.
CORRECT 100%
Mission Statement - ANSWERCreate one new BIGGBY COFFEE fanatic per day,
per store, who will actively promote us to others.
Direct effect of P - ANSWERGreet customers within 3 steps of the door; thank
customers for their patience when service is slow.
What does Fair Trade mean? - ANSWERFarmers organize as cooperatives are paid
fairly for their beans.
What are the Fair Trade beans? - ANSWERBlack and Tan, French Roast, Rwanda.
What are the Organic Beans? - ANSWERBlack and Tan, French Roast, Costa Rica.
What is the refill policy? - ANSWEROn free refill in house or for people with Biggby
mugs.
Direct effect of E - ANSWEREngage customers with energy, excitement, and
enthusiasm; run laps every 15 minutes.
Direct effect of R - ANSWERLearn customers names, drinks, and stories; make
suggestions to customers who do not know what to order.
Direct effect of C - ANSWERNever serve lattes with more than 1/2" of foam; use
exact measurements when preparing drinks--don't guess.
Five Minute Rule - ANSWERAll products must be available with the door unlocked 5
minutes before and after open/close.
What concentration should sanitizer be and how long should dishes be submerged. -
ANSWER150/200ppm +
1 minute
What roast is Biggby Best? - ANSWERMedium
What roast is Espresso? - ANSWERMedium
What roast is French? - ANSWERDark
Shotpullers 1st Position Priority - ANSWERPull shots/set up drinks
Shotpullers 2nd Position Priority - ANSWERBrew Coffee
Cashiers 1st Position Priority - ANSWERGreet customers within 3 steps of the door
and complete their transactions as quickly as possible.
