BIGGBY COFFEE EXAM QUESTIONS
AND ANSWERS
PERC - Correct Answers -P-perception by the customers that we respect their time and
move them as quickly as possible
E- every customer leaves the store in a better mood than when the customer arrived
R- recognize each customer as an individual
C- consistently produce a high quality beverage
Mission Statement - Correct Answers -Create one new BIGGBY COFFEE fanatic per
day, per store, who will actively promote us to others
Which pair of procedures most directly effect P of perc? - Correct Answers -Greet
customers within 3 steps of the door; Thank customers for their patience when service
is slow
Select the correct recipe for a 24 oz. banana berry creme freeze - Correct Answers -
Level cup of ice, 6 tonic, 1 banana, 4 strawberries, 5 oz. OJ
Select the correct recipe for a 16 oz. reduced calorie frozen vanilla bean - Correct
Answers -Heaping cup of ice, 2 pumps tonic, 6 pumps SF vanilla, 2 shots
Select the correct recipe for a 64 oz. Caramel Marvel - Correct Answers -12 pumps
caramel, 8 shots expresso, no foam, extra hot velvetized 2%
Select the correct recipe for a 16 oz. mint mocha - Correct Answers -2 1/2 pumps
mocha, 1 1/2 pumps mint, 2 shots, velvetized 2%, whip and garnish
Which pair of procedures most directly effect E of perc? - Correct Answers -Engage
customers with energy, excitement, and enthusiasm; run laps every 15 mins
Which pair of procedures most directly effect R of perc? - Correct Answers -Learn
customers' names, drinks, and stories;
Which pair of procedures most directly effect C of perc? - Correct Answers -Never serve
lattes with more than 1/2" of foam; Use exact measurements when preparing drinks-
don't guess
, Version of Cultural Values - Correct Answers -Make friends, have fun, b yourself, share
great coffee
Which of the following appearance and uniform policies are NOT related to safety or
sanitation? - Correct Answers -Our tattoo and hair color policy.
How and why do we wear an apron? - Correct Answers -Over the neck, with seems
facing in, tied in back; it keeps germs on our clothing off of equipment, food, etc.
What does FIFO stand for? - Correct Answers -first in first out; all of our products
What concentration should the sanitizer solution be (in ppm)? - Correct Answers -
150/200 ppm and above; 1 minute
How long should you wash your hands for? - Correct Answers -20 seconds
What is the Five Minute Rule? - Correct Answers -All equipment and products must be
available five minutes
before open, and until five minutes after close
When a customer orders iced coffee inside the store, the cashier must ask if they want
room for cream and sugar - Correct Answers -False
Define the term fair trade coffee, and which coffees are fair trade? - Correct Answers -
Farmers organized as cooperatives are paid fairly for their beans; French roast
Define the term 'organic coffee' and which coffees are organic. - Correct Answers -
Coffee that is grown without pesticides or herbicides; French roast
Two biggest enemies of coffee? - Correct Answers -Moisture and air
What is the roast for biggby best blend? - Correct Answers -Medium-dark
What is the roast for our expresso blend? - Correct Answers -Medium-dark
What is the roast for our French roast? - Correct Answers -Dark
Select the false statement about the ways that the flavored coffee Airpots are marked to
prevent mixing with varietal pots: - Correct Answers -The handle of the airpot is marked
with red tape.
Select the statement descibing the benefits of staying in position and attending to your
Pioities: - Correct Answers -These statements are all true
Shotpullers first position priority - Correct Answers -Pull shots and set up drinks
AND ANSWERS
PERC - Correct Answers -P-perception by the customers that we respect their time and
move them as quickly as possible
E- every customer leaves the store in a better mood than when the customer arrived
R- recognize each customer as an individual
C- consistently produce a high quality beverage
Mission Statement - Correct Answers -Create one new BIGGBY COFFEE fanatic per
day, per store, who will actively promote us to others
Which pair of procedures most directly effect P of perc? - Correct Answers -Greet
customers within 3 steps of the door; Thank customers for their patience when service
is slow
Select the correct recipe for a 24 oz. banana berry creme freeze - Correct Answers -
Level cup of ice, 6 tonic, 1 banana, 4 strawberries, 5 oz. OJ
Select the correct recipe for a 16 oz. reduced calorie frozen vanilla bean - Correct
Answers -Heaping cup of ice, 2 pumps tonic, 6 pumps SF vanilla, 2 shots
Select the correct recipe for a 64 oz. Caramel Marvel - Correct Answers -12 pumps
caramel, 8 shots expresso, no foam, extra hot velvetized 2%
Select the correct recipe for a 16 oz. mint mocha - Correct Answers -2 1/2 pumps
mocha, 1 1/2 pumps mint, 2 shots, velvetized 2%, whip and garnish
Which pair of procedures most directly effect E of perc? - Correct Answers -Engage
customers with energy, excitement, and enthusiasm; run laps every 15 mins
Which pair of procedures most directly effect R of perc? - Correct Answers -Learn
customers' names, drinks, and stories;
Which pair of procedures most directly effect C of perc? - Correct Answers -Never serve
lattes with more than 1/2" of foam; Use exact measurements when preparing drinks-
don't guess
, Version of Cultural Values - Correct Answers -Make friends, have fun, b yourself, share
great coffee
Which of the following appearance and uniform policies are NOT related to safety or
sanitation? - Correct Answers -Our tattoo and hair color policy.
How and why do we wear an apron? - Correct Answers -Over the neck, with seems
facing in, tied in back; it keeps germs on our clothing off of equipment, food, etc.
What does FIFO stand for? - Correct Answers -first in first out; all of our products
What concentration should the sanitizer solution be (in ppm)? - Correct Answers -
150/200 ppm and above; 1 minute
How long should you wash your hands for? - Correct Answers -20 seconds
What is the Five Minute Rule? - Correct Answers -All equipment and products must be
available five minutes
before open, and until five minutes after close
When a customer orders iced coffee inside the store, the cashier must ask if they want
room for cream and sugar - Correct Answers -False
Define the term fair trade coffee, and which coffees are fair trade? - Correct Answers -
Farmers organized as cooperatives are paid fairly for their beans; French roast
Define the term 'organic coffee' and which coffees are organic. - Correct Answers -
Coffee that is grown without pesticides or herbicides; French roast
Two biggest enemies of coffee? - Correct Answers -Moisture and air
What is the roast for biggby best blend? - Correct Answers -Medium-dark
What is the roast for our expresso blend? - Correct Answers -Medium-dark
What is the roast for our French roast? - Correct Answers -Dark
Select the false statement about the ways that the flavored coffee Airpots are marked to
prevent mixing with varietal pots: - Correct Answers -The handle of the airpot is marked
with red tape.
Select the statement descibing the benefits of staying in position and attending to your
Pioities: - Correct Answers -These statements are all true
Shotpullers first position priority - Correct Answers -Pull shots and set up drinks
