Boise State BUS301 Exam 3 Review Fall 2019 Prep Questions And Answers All Correct A+ Score.

The communication model (process) - correct answer The communication model- 1. source 2. encoding 3. channel 4. decoding 5. receiver 6. feedback The 3 Important principles from communication model - correct answer 1. words are not the message 2. Nobody is a perfect encoder, nobody is perfect decoder, and that's ok. 3. Recognition of noise in every step of the process is important. There is emotional noise and psychological noise. What is the relationship between length of time when communicating and how does it effect the effectiveness of ease of communication? - correct answer If two people communicate often and frequently communication is easier 3 components of communication and their importance: - correct answer 1. Verbal- what is said 10-15% 2. Vocal- how it is said ; tone, rate, pitch volume, inflection 30-40% 3. Non-Verbal- expressions and body language 50-60% you can miss up to 60% of message without face to face interactions How important is listening in communication? - correct answer Listening is the single most important part of communication, but most people are not good at it. What are the three things you should do instead of assuming? - correct answer 1. clarify 2. clarify 3. clarify List three characteristics of managers communication: - correct answer 1. managers spend up to 75% of their time in some form of communication 2. It is often one way communication 3. In production environments managers spend small amounts of time with any one employee Filtering - correct answer hearing only what you want to hear Types of filtering: - correct answer -you may filter too much, and not send enough information -you may not filter enough, and send too much information -you may filter too much, and not receive enough information -you may not filter enough, and receive too much information Grapevine Communication - correct answer informal communication system through which messages are passed in an organization, especially rumors and myths it can be accurate Exceptions to grapevine communication: - correct answer 1. emotional issues (big things get exaggerated) 2. Personal issues (false gossip going around office) 3 sources where employees actually get information: - correct answer 1. supervisor 2. grapevine 3. employee handbook 3 sources where employees want to get information from: - correct answer 1. supervisor 2. small group meetings 3. top executives (employees want information from official sources) 2 main suggestions when communicating with your supervisor: - correct answer 1. ask clarifying questions in order to be better understood 2. Write down information The mum effect: - correct answer A tendency to not share bad news with others How to guard against the mum effect: - correct answer organizations and managers must create an environment where people feel open to talk about their problems The bottom line principle related to cultural difference between people communicating that we must remember and manage: - correct answer If two people are speaking the same language it does not mean the words are the same thing, especially if they are from different cultures/backgrounds 3 recommendations for improving inter-personal communication: - correct answer 1. the quality of communication is often the reflection of a relationship 2. be accepting of different ways of doing things 3. improve active listening (4. be physically present) Premise of 8 principles of supportive communication: - correct answer 1. Problem oriented, not person oriented. 2. Congruent, not incongruent. 3. Descriptive, not evaluative. 4. Validating, not invalidating. 5. Specific, not global. 6. Conjunctive, not disjunctive. 7. Owned, not disowned. 8. Listening, not one-way. Congruent, not incongruent: - correct answer A focus on honest meassages where verbal statements match thoughts and feelings. Descriptive, not evaluative - correct answer A focus describing an objective occurrence, describing your reaction to it, and offering a suggested alternative. Validating, not invalidating - correct answer A focus on statements that communicate respect, flexibility, collaboration, and areas of agreement. Specific, not global - correct answer A focus on specific events or behaviors and avoid general, extreme, or either-or statements. Conjunctive, not disjunctive - correct answer A focus on statements that flow from what has been said previously and facilitate interaction. Owned, not disowned - correct answer A focus on taking responsibility for you own statements by using personal "I" words. problem-oriented, not person oriented - correct answer Direct the statement in terms of the problem only. Listening, not one way - correct answer active listening, empathetic listening, let people respond 7 Principles of leadership from article - correct answer 1. Leaders must lead 2. leaders focus on decisions 3. Leaders set high standards 4. leaders empower others 5. leaders kindle passion 6. In matters of ethics, little things matter a lot 7. always give more than expected 2 different between management and leadership: - correct answer 1. managers implement vision, make order out of chaos, evaluate, focus on how decisions are made and how communications flow, risk to be isolated, do things right, and be efficient 2. Leaders create visions, create chaos, invent, focus on decisions, risk is isolated, do things right, be effecient The trait approach to leadership: - correct answer Research has shown that certain people are born with traits that help with leadership: 1. ambition 2. a desire to lead 3. subject matter expertise 4. integrity (an ethical moral component) Leadership can be developed and traits depend upon certain situations Behavioral approach to leadership: - correct answer focused on determining what behaviors are employed by leaders Leadership Grid: - correct answer an approach to understanding a leader's or manager's concern for results (production) and concern for people 1. country club leadership 2. team leadership 3. task leadership 4. impovershied leadership Situa