Operations Management Creating Value
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BG Along the Supply Chain, 11th Edition
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BG (Russell)Verified Chapters 1 - 17, Complete
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Operations Management Creating Value Along the Supply Chain
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,TABLE OF CONTENTS BG BG
1 Introduction to Operations and Supply Chain Management
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2 Quality Management
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3 Statistical Process Control
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S3 Operational Decision-Making Tools: Acceptance Sampling
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4 Product Design
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5 Service Design
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6 Processes and Technology
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7 Capacity and Facilities Design
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S7 Operational Decision-Making Tools: Facility Location Models
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8 Human Resources
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S8 Operational Decision-Making Tools: Work Measurement
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9 Project Management
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10 Supply Chain Management Strategy and Design
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11 Global Supply Chain Procurement and Distribution
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S11 Operational Decision-Making Tools: Transportation and Transshipment Models
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12 Forecasting
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13 Inventory Management
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S13 Operational Decision-Making Tools: Simulation
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14 Sales and Operations Planning
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S14 Operational Decision-Making Tools: Linear Programming
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15 Resource Planning Systems
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16 Lean Production Systems
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17 Scheduling
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Operations Management Creating Value Along the Supply Chain
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, Operations Management Creating Value Along the Supply Chain 11th BG BG BG BG BG BG BG BG
EditionRoberta S. Russell, Bernard W. Taylor BG B
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Concept Check Questions for Learning Objectives BG BG BG BG BG
Chapter 1 – Introduction to Operations and Supply Chain Management
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The Operations Function
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1. The operations function interacts with
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a. Marketing
b. Suppliers
c. Human resources BG
d. Finance
e. All of the above BG BG BG
Difficulty:
EasyAnswer:
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d
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2. Operations is often described as BG BG BG BG
a. the creative core of an organization BG BG BG BG BG
b. a transformation process BG BG
c. the source of firm profitability BG BG BG BG
d. all of the above BG BG BG
Difficulty:
EasyAnswer: b
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The Evolution of Operations and Supply Chain Management
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1. BG helped to enable the Industrial Revolution.
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a. Linear programming BG
b. Quality circles BG
c. Interchangeable parts BG
d. The Internet BG
Difficulty:
EasyAnswer: c
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2. The Principles of Scientific Management were proposed by
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a. Adam Smith BG
b. Henry Ford BG
c. Frederick Taylor BG
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, d. Elton Mayo BG
Difficulty:
EasyAnswer: c
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3. Supply chain management emerged as
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a. companies started to outsource production BG BG BG BG
b. the number of suppliers for each company grew BG BG BG BG BG BG BG
c. globalization expanded the reach of suppliers and customers BG BG BG BG BG BG BG
d. all of the above BG BG BG
Difficulty:
EasyAnswer:
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d
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4. The quality revolution was brought to us by
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a. Germany
b. Japan
c. China
d. Mexico
Difficulty:
EasyAnswer: b
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Globalization
1. Globalization has grown rapidly due to BG BG BG BG BG
a. World trade agreements BG BG
b. The Internet BG
c. Outsourcing
d. All of the above BG BG BG
Difficulty:
EasyAnswer:
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d
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2. Which of the following countries has the highest hourly wage rate?
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a. Norway
b. U.S.
c. Germany
d. South Korea BG
Difficulty:
ModerateAnswer: a
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Operations Management Creating Value Along the Supply Chain
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