ASAP PACE CErtifiCAtion LAtESt
UPDAtED 2025/2026 WitH CoMPLEtE
qUEStionS WitH SUrE VErifiED
SoLUtionS 100% GrADED At A+ SCorE
SUrE GUArAntEED PASS!!
1. Convergent thinking - ANSWER ✔ Relies on reason and logic to
find the one best answer to a question
2. Non-Verbal Listening Skills - ANSWER ✔ Don't interrupt, remove
distractions, nod, mirror the communicator, take notes
3. Verbal Listening Skills - ANSWER ✔ Probe, clarify, paraphrase,
reflect, encourage
4 Communication Styles - ANSWER ✔ 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
5. Divergent thinking - ANSWER ✔ Focuses on producing a broad
variety of ideas
, interpersonal communication - ANSWER ✔ the exchange of thoughts,
feelings, and beliefs between two or more people
6. Why do we communicate interpersonally? - ANSWER ✔ Share and
collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
7. Types of communication - ANSWER ✔ verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
One on one and one to many.
8. Levels of Communication - ANSWER ✔ 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show
last night?"
,Critical communication: a higher level of importance, having a phone
call with a project owner about a status update.
Crucial communication: opposing opinions, high stakes strong emotions,
EX: Performance reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level
of intensity and where they are on the communication scale. You have to
adapt as the convo ebbs and flows.
9. Crucial Communication Components - ANSWER ✔ Opposing
opinions, high stakes, strong emotions
10. Communication Cycle - ANSWER ✔ Sender > Message >
Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
11. Main 3 Components of Communication - ANSWER ✔ 1. Word
Choice
2. Tone of Voice
, 3. Body Language
12. components of communication - ANSWER ✔ Words - 10%
importance, but still important.
Tone - 35% - Becomes important on the telephone. We can read tone of
voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face
convo.
Context and listening are still important.
13. Word Choice (% of meaning) - ANSWER ✔ 10%
14. Tone of Voice (% of meaning) - ANSWER ✔ 35%
15. Body Language (% of meaning) - ANSWER ✔ 55%
16. Word Choice - ANSWER ✔ Choose words wisely. Words to avoid
are: Vague words, unclear words, buzzwords, jargon, obscure, too many
words. Indirect. Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
UPDAtED 2025/2026 WitH CoMPLEtE
qUEStionS WitH SUrE VErifiED
SoLUtionS 100% GrADED At A+ SCorE
SUrE GUArAntEED PASS!!
1. Convergent thinking - ANSWER ✔ Relies on reason and logic to
find the one best answer to a question
2. Non-Verbal Listening Skills - ANSWER ✔ Don't interrupt, remove
distractions, nod, mirror the communicator, take notes
3. Verbal Listening Skills - ANSWER ✔ Probe, clarify, paraphrase,
reflect, encourage
4 Communication Styles - ANSWER ✔ 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
5. Divergent thinking - ANSWER ✔ Focuses on producing a broad
variety of ideas
, interpersonal communication - ANSWER ✔ the exchange of thoughts,
feelings, and beliefs between two or more people
6. Why do we communicate interpersonally? - ANSWER ✔ Share and
collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
7. Types of communication - ANSWER ✔ verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
One on one and one to many.
8. Levels of Communication - ANSWER ✔ 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show
last night?"
,Critical communication: a higher level of importance, having a phone
call with a project owner about a status update.
Crucial communication: opposing opinions, high stakes strong emotions,
EX: Performance reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level
of intensity and where they are on the communication scale. You have to
adapt as the convo ebbs and flows.
9. Crucial Communication Components - ANSWER ✔ Opposing
opinions, high stakes, strong emotions
10. Communication Cycle - ANSWER ✔ Sender > Message >
Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
11. Main 3 Components of Communication - ANSWER ✔ 1. Word
Choice
2. Tone of Voice
, 3. Body Language
12. components of communication - ANSWER ✔ Words - 10%
importance, but still important.
Tone - 35% - Becomes important on the telephone. We can read tone of
voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face
convo.
Context and listening are still important.
13. Word Choice (% of meaning) - ANSWER ✔ 10%
14. Tone of Voice (% of meaning) - ANSWER ✔ 35%
15. Body Language (% of meaning) - ANSWER ✔ 55%
16. Word Choice - ANSWER ✔ Choose words wisely. Words to avoid
are: Vague words, unclear words, buzzwords, jargon, obscure, too many
words. Indirect. Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
