COMMUNICATION Chapter 32
Components
● Referent
○ Motivation or purpose for conversation
● Channels
○ Different ways for communication
■ Body language
● Connotative meaning
○ The interpretation of the word
● Metacommunication
○ Talking about talking
○ Aware of forms of communications
PATIENT EDUCATION
Standards for patient education
● All state nurse practice acts recognize that patient teaching falls within the scope of
nursing practice
● The joint commission sets standards for patient and family education
● Successful accomplishment of standard requires collaboration among health care
professionals
Purpose of Patient Education
● To help individuals, families or communities to achieve optimal levels of health
● Patient education includes
○ Maintain and health promotion and illness prevention
○ Restoration health
○ Cope or adapt to impaired functioning
Roles of the Nurse in Teaching and Learning
● Teach information that the patient and the family need to make informed decisions
regarding their care
● Determine what patients need to know
● Identify when patients are ready to learn
Teaching and Learning
Teaching as communication
● Effective communication involves FEEDBACK/TEACH BACK
● Closely parallels the communication process
● Depends partly on effective interpersonal communication
● The learning objective describes what he learner will be able to know
Joint commission's Speak Up Tips for patients
● SPEAK UP generally means that the patient should speak up when they have questions,
they should not be a passive person in the process of getting better
● Speak up if you have questions or concerns
● Pay attention to the care you get
● Educate yourself about your illness
, ● Ask a trusted family member or friend to be your advocate
● Know which medicines you take and why
○ Educate before you medicate
● Use a healthcare organization that this been carefully evaluated
● Participates in all decisions about your treatment
Teaching Outcomes
Focus of Patient Education
Teaching Acronym
● Tune into the patient, give them your attention
● Edit patient information, individualize
● Act on every teaching moment
● Clarify often
● Honor the patient as the parent in the education process
Question:
● Answer is C
Factors Affecting Patient Learning
● Age and developmental level
● Family support networks
● Financial resources
● Cultural influences
● Language deficits
● Health literacy level
○ 5th grade reading level
Domains of Learning
● Cognitive
○ Includes all intellectual behaviors and require thinking
● Affective
○ Deals with expression of feelings and acceptance of attitudes opinions or values
● Psychomotor
○ Involves acquiring skills that require integration of mental and muscular activity
Question
● Answer is D
Health Literacy
Basic Learning Principles
● Motivation to learn
○ Find patients motivation and use it to get patient to do what you need them to do
○ Attention, readiness and willingness
● Ability to learn
○ Developmental level
● Learning environment
○ Temperature, well it, comfortable furniture
Critical Development
Factors Affecting Learning
● Factors that enhance learning
Components
● Referent
○ Motivation or purpose for conversation
● Channels
○ Different ways for communication
■ Body language
● Connotative meaning
○ The interpretation of the word
● Metacommunication
○ Talking about talking
○ Aware of forms of communications
PATIENT EDUCATION
Standards for patient education
● All state nurse practice acts recognize that patient teaching falls within the scope of
nursing practice
● The joint commission sets standards for patient and family education
● Successful accomplishment of standard requires collaboration among health care
professionals
Purpose of Patient Education
● To help individuals, families or communities to achieve optimal levels of health
● Patient education includes
○ Maintain and health promotion and illness prevention
○ Restoration health
○ Cope or adapt to impaired functioning
Roles of the Nurse in Teaching and Learning
● Teach information that the patient and the family need to make informed decisions
regarding their care
● Determine what patients need to know
● Identify when patients are ready to learn
Teaching and Learning
Teaching as communication
● Effective communication involves FEEDBACK/TEACH BACK
● Closely parallels the communication process
● Depends partly on effective interpersonal communication
● The learning objective describes what he learner will be able to know
Joint commission's Speak Up Tips for patients
● SPEAK UP generally means that the patient should speak up when they have questions,
they should not be a passive person in the process of getting better
● Speak up if you have questions or concerns
● Pay attention to the care you get
● Educate yourself about your illness
, ● Ask a trusted family member or friend to be your advocate
● Know which medicines you take and why
○ Educate before you medicate
● Use a healthcare organization that this been carefully evaluated
● Participates in all decisions about your treatment
Teaching Outcomes
Focus of Patient Education
Teaching Acronym
● Tune into the patient, give them your attention
● Edit patient information, individualize
● Act on every teaching moment
● Clarify often
● Honor the patient as the parent in the education process
Question:
● Answer is C
Factors Affecting Patient Learning
● Age and developmental level
● Family support networks
● Financial resources
● Cultural influences
● Language deficits
● Health literacy level
○ 5th grade reading level
Domains of Learning
● Cognitive
○ Includes all intellectual behaviors and require thinking
● Affective
○ Deals with expression of feelings and acceptance of attitudes opinions or values
● Psychomotor
○ Involves acquiring skills that require integration of mental and muscular activity
Question
● Answer is D
Health Literacy
Basic Learning Principles
● Motivation to learn
○ Find patients motivation and use it to get patient to do what you need them to do
○ Attention, readiness and willingness
● Ability to learn
○ Developmental level
● Learning environment
○ Temperature, well it, comfortable furniture
Critical Development
Factors Affecting Learning
● Factors that enhance learning
