Sales and services associate academy
questions with answers
theft - ...,.🔹VERIFIED ANSWER **✔✔Taking something that
does not belong to you
Destruction or damage of mail - ...,.🔹VERIFIED ANSWER
**✔✔Deliberately damanaging or losing of mail
Delay of mail - ...,.🔹VERIFIED ANSWER **✔✔Improperly
detaining of deliberately failing to deliver mail in accordance with
the service standards prescribed for each class of mail
Opening - ...,.🔹VERIFIED ANSWER **✔✔No one except those
employed by the postal service can do this
SSDA - ...,.🔹VERIFIED ANSWER **✔✔Performs many of the
same duties of an SSA; however, they also support the back office
distribution functions
,Lobby assistant - ...,.🔹VERIFIED ANSWER **✔✔Helps customer
identify mailing needs, ensures containers complete required forms
before they reach the window and answers customers questions
LSSA & lead sales service associate - ...,.🔹VERIFIED ANSWER
**✔✔Maintains a comprehensive working knowledge of
regulations ruling policy and procedures relating to all phases of
retail services. Provides technical guidance to retail employees
assigned to the unit, informing them of changes or clarifications in
policies, procedures, operations, or regulations.
Postmaster /manager - ...,.🔹VERIFIED ANSWER **✔✔Business
leaders and community anchors that make local contacts the postal
service needs to increase its share of the shipping maket.
Other sales and service associate - ...,.🔹VERIFIED ANSWER
**✔✔Your teammates. You support each other by ensuring the
correct processes are followed and customer needs are met
Supervisor - ...,.🔹VERIFIED ANSWER **✔✔Responsible for
ensuring that employees are properly trained and well informed
,USPIS (US Postal Inspection Service) - ...,.🔹VERIFIED ANSWER
**✔✔Provides assurance to postal customers of the sanctity of the
mail
Perception - ...,.🔹VERIFIED ANSWER **✔✔Is reality. Tries to
increase our brand recognition. Trying to improve.
Six retail moments that matter - ...,.🔹VERIFIED ANSWER
**✔✔1.deliever first impression.
2.act with courtesy and urgency
3. Keeping it clean
4. Delivering pride inside
5. Transitioning between the back and front
6. Solutions are your speciality
What is the post offices primary purpose? - ...,.🔹VERIFIED
ANSWER **✔✔To provide world class customer service and build
brand recognition
How do we build customer relationships? - ...,.🔹VERIFIED
, ANSWER **✔✔Positive attitude, listening, communication,
adapting to change, product knowledge, soliciting customer
comments, and by being the best
Demeanor - ...,.🔹VERIFIED ANSWER **✔✔Sets the tone of the
transaction and customer relationship
Confidence - ...,.🔹VERIFIED ANSWER **✔✔Builds rapport and
promotes customer loyalty
Communication - ...,.🔹VERIFIED ANSWER **✔✔The art and
technique of using words effectively to impart information or ideas
Verbal communication - ...,.🔹VERIFIED ANSWER **✔✔Uses
spoken words, as opposed to written words with a definite
beginning and ending point
Non-verbal communication - ...,.🔹VERIFIED ANSWER
**✔✔Wordless signals
Non-verbal cues - ...,.🔹VERIFIED ANSWER **✔✔Can enhance or
questions with answers
theft - ...,.🔹VERIFIED ANSWER **✔✔Taking something that
does not belong to you
Destruction or damage of mail - ...,.🔹VERIFIED ANSWER
**✔✔Deliberately damanaging or losing of mail
Delay of mail - ...,.🔹VERIFIED ANSWER **✔✔Improperly
detaining of deliberately failing to deliver mail in accordance with
the service standards prescribed for each class of mail
Opening - ...,.🔹VERIFIED ANSWER **✔✔No one except those
employed by the postal service can do this
SSDA - ...,.🔹VERIFIED ANSWER **✔✔Performs many of the
same duties of an SSA; however, they also support the back office
distribution functions
,Lobby assistant - ...,.🔹VERIFIED ANSWER **✔✔Helps customer
identify mailing needs, ensures containers complete required forms
before they reach the window and answers customers questions
LSSA & lead sales service associate - ...,.🔹VERIFIED ANSWER
**✔✔Maintains a comprehensive working knowledge of
regulations ruling policy and procedures relating to all phases of
retail services. Provides technical guidance to retail employees
assigned to the unit, informing them of changes or clarifications in
policies, procedures, operations, or regulations.
Postmaster /manager - ...,.🔹VERIFIED ANSWER **✔✔Business
leaders and community anchors that make local contacts the postal
service needs to increase its share of the shipping maket.
Other sales and service associate - ...,.🔹VERIFIED ANSWER
**✔✔Your teammates. You support each other by ensuring the
correct processes are followed and customer needs are met
Supervisor - ...,.🔹VERIFIED ANSWER **✔✔Responsible for
ensuring that employees are properly trained and well informed
,USPIS (US Postal Inspection Service) - ...,.🔹VERIFIED ANSWER
**✔✔Provides assurance to postal customers of the sanctity of the
Perception - ...,.🔹VERIFIED ANSWER **✔✔Is reality. Tries to
increase our brand recognition. Trying to improve.
Six retail moments that matter - ...,.🔹VERIFIED ANSWER
**✔✔1.deliever first impression.
2.act with courtesy and urgency
3. Keeping it clean
4. Delivering pride inside
5. Transitioning between the back and front
6. Solutions are your speciality
What is the post offices primary purpose? - ...,.🔹VERIFIED
ANSWER **✔✔To provide world class customer service and build
brand recognition
How do we build customer relationships? - ...,.🔹VERIFIED
, ANSWER **✔✔Positive attitude, listening, communication,
adapting to change, product knowledge, soliciting customer
comments, and by being the best
Demeanor - ...,.🔹VERIFIED ANSWER **✔✔Sets the tone of the
transaction and customer relationship
Confidence - ...,.🔹VERIFIED ANSWER **✔✔Builds rapport and
promotes customer loyalty
Communication - ...,.🔹VERIFIED ANSWER **✔✔The art and
technique of using words effectively to impart information or ideas
Verbal communication - ...,.🔹VERIFIED ANSWER **✔✔Uses
spoken words, as opposed to written words with a definite
beginning and ending point
Non-verbal communication - ...,.🔹VERIFIED ANSWER
**✔✔Wordless signals
Non-verbal cues - ...,.🔹VERIFIED ANSWER **✔✔Can enhance or
