USPS Sales and Services Training exam
questions with answers
What is the term used to describe the people, processes, pride and
results to ensure customers expectations are exceeded?
- ...,.🔹VERIFIED ANSWER **✔✔Customer Centric
What is the role of the US Postal Inspection Sevice?
- ...,.🔹VERIFIED ANSWER **✔✔USPIS is the primary law
enforcement arm of the Postal Service.
What is the Office of the Inspector General? - ...,.🔹VERIFIED
ANSWER **✔✔The USPS OIG performs audits within USPS to
maintain the integrity and accountability of its revenue, assists and
employees.
What does GIST stand for? - ...,.🔹VERIFIED ANSWER **✔✔-
Greet
-Inquire
-Suggest
,-Thank
What are the roles of a Lobby Assistant? - ...,.🔹VERIFIED
ANSWER **✔✔Helps customers identify mailing needs, ensures
customers complete required forms before they reach the window,
and answers customers questions.
What does SOLER stand for? - ...,.🔹VERIFIED ANSWER **✔✔-
Squarely face the person
-Open your posture
-Lean towards the sender
-Eye contact maintained
-Relax while attending
What is the Hazmat question? - ...,.🔹VERIFIED ANSWER
**✔✔Does this item contain anything liquid, fragile, perishable or
potentially hazardous such as lithium batteries, perfume, or
mercury?
When do you ask the Hazmat question? - ...,.🔹VERIFIED
ANSWER **✔✔You weigh it; You say it
,Postal Service employees operate under a mandate to protect and
preserve the mail placed in its: - ...,.🔹VERIFIED ANSWER
**✔✔Custody
A violation of the security and sanctity of the mail is:
- ...,.🔹VERIFIED ANSWER **✔✔Failing to deliver the mail
The first opportunity for a Sales and Services Associate (SSA) to
start the customer experience on a positive note is to:
- ...,.🔹VERIFIED ANSWER **✔✔Deliver a first impression
The type of communication that can enhance or contradict
messages is: - ...,.🔹VERIFIED ANSWER **✔✔Non-verbal
communication
The approach a Sales and Services Associate (SSA) can use to
engage our customers and ensure their needs are met is:
- ...,.🔹VERIFIED ANSWER **✔✔GIST
For a mailpiece to be considered a flat-sized mailpiece it must pass
, the: - ...,.🔹VERIFIED ANSWER **✔✔Flexibly test
Why is maintaining the security and sanctity of the mail one of the
core responsibilities of the Postal Service? - ...,.🔹VERIFIED
ANSWER **✔✔Instills customer confidence
Successful sales transactions occur when the Sales and Services
Associate (SSA): - ...,.🔹VERIFIED ANSWER **✔✔Makes an
informed mutual decision with the customer on products/services
What is the most positive way to impact the customer perception of
the Post Office? - ...,.🔹VERIFIED ANSWER **✔✔Provide
excellent customer service
The US Postal Service is the only delivery service that reaches:
- ...,.🔹VERIFIED ANSWER **✔✔Every address in the nation
An organized workstation creates a more _____ workplace.
- ...,.🔹VERIFIED ANSWER **✔✔Efficient
How a Sales and Services Associate (SSA) conducts themselves on
questions with answers
What is the term used to describe the people, processes, pride and
results to ensure customers expectations are exceeded?
- ...,.🔹VERIFIED ANSWER **✔✔Customer Centric
What is the role of the US Postal Inspection Sevice?
- ...,.🔹VERIFIED ANSWER **✔✔USPIS is the primary law
enforcement arm of the Postal Service.
What is the Office of the Inspector General? - ...,.🔹VERIFIED
ANSWER **✔✔The USPS OIG performs audits within USPS to
maintain the integrity and accountability of its revenue, assists and
employees.
What does GIST stand for? - ...,.🔹VERIFIED ANSWER **✔✔-
Greet
-Inquire
-Suggest
,-Thank
What are the roles of a Lobby Assistant? - ...,.🔹VERIFIED
ANSWER **✔✔Helps customers identify mailing needs, ensures
customers complete required forms before they reach the window,
and answers customers questions.
What does SOLER stand for? - ...,.🔹VERIFIED ANSWER **✔✔-
Squarely face the person
-Open your posture
-Lean towards the sender
-Eye contact maintained
-Relax while attending
What is the Hazmat question? - ...,.🔹VERIFIED ANSWER
**✔✔Does this item contain anything liquid, fragile, perishable or
potentially hazardous such as lithium batteries, perfume, or
mercury?
When do you ask the Hazmat question? - ...,.🔹VERIFIED
ANSWER **✔✔You weigh it; You say it
,Postal Service employees operate under a mandate to protect and
preserve the mail placed in its: - ...,.🔹VERIFIED ANSWER
**✔✔Custody
A violation of the security and sanctity of the mail is:
- ...,.🔹VERIFIED ANSWER **✔✔Failing to deliver the mail
The first opportunity for a Sales and Services Associate (SSA) to
start the customer experience on a positive note is to:
- ...,.🔹VERIFIED ANSWER **✔✔Deliver a first impression
The type of communication that can enhance or contradict
messages is: - ...,.🔹VERIFIED ANSWER **✔✔Non-verbal
communication
The approach a Sales and Services Associate (SSA) can use to
engage our customers and ensure their needs are met is:
- ...,.🔹VERIFIED ANSWER **✔✔GIST
For a mailpiece to be considered a flat-sized mailpiece it must pass
, the: - ...,.🔹VERIFIED ANSWER **✔✔Flexibly test
Why is maintaining the security and sanctity of the mail one of the
core responsibilities of the Postal Service? - ...,.🔹VERIFIED
ANSWER **✔✔Instills customer confidence
Successful sales transactions occur when the Sales and Services
Associate (SSA): - ...,.🔹VERIFIED ANSWER **✔✔Makes an
informed mutual decision with the customer on products/services
What is the most positive way to impact the customer perception of
the Post Office? - ...,.🔹VERIFIED ANSWER **✔✔Provide
excellent customer service
The US Postal Service is the only delivery service that reaches:
- ...,.🔹VERIFIED ANSWER **✔✔Every address in the nation
An organized workstation creates a more _____ workplace.
- ...,.🔹VERIFIED ANSWER **✔✔Efficient
How a Sales and Services Associate (SSA) conducts themselves on
