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What is our policy for canceling a bank draft membership? Before the 25th of the month
you want to cancel
What is our policy regarding registration for programs and payments? Pay up front,
responsible for payment regardless of attendance
What is required of a person who was a previous member and wants to rejoin? New
Member form, Check to make sure they're not still active. If its been 90 days since last active
they will need to pay the joining fee again
When someone joins the y, what paperwork must be completed prior to membership privileges
being extended? membership application, waiver, draft authorization
You need a Bank Authorization waiver signed for an auto term member (i.e Quarterly, Semi-
Annual, or Annual Membership). False
, What is our policy for cancelling program dues that are set for an automatic draft? 2
weeks written notice
What two things are needed prior to someone (regardless of age) being issued a membership
scan card? Photo, and Waiver
Our youth in facility policy defines what for each branch?
When adding a new unit. the primary person should be an adult, True or False? True
You're searching for a member, but you're not sure how to spell her last name. How should you
search for her? First letter of last name and %
Which of the following can you do on the account balance screen? See if a balance is
due, add one time fees
A member checks in and you notice a red alert indicating a balance due on their check-in screen.
This could mean? They owe a payment for their membership or a program