CIS 2200 TEST 2|| LATEST UPDATE
2025|| VERIFIED A
Project - ANSWER A temporary activity a company undertakes to create a unique
product, service, or result
Metrics - ANSWER Measurements that evaluate results to determine whether a project
is meeting its goals
Critical Success Factors (CSFs) - ANSWER The crucial steps companies make to
perform to achieve their goals and objectives and implement strategies: Create high-
quality products; Retain competitive advantages; Reduce product costs; Increase
customer satisfaction; Hire and retain the best professionals
Key Performance Indicators (KPIs) - ANSWER The quantifiable metrics a company
uses to evaluate progress toward critical success factors: Turnover rates of employees;
Number of product returns; Number of new customers; Average customer spending
Efficiency MIS Metric - ANSWER Measures the performance of the MIS system itself
including throughput, speed, and availability
Effectiveness MIS Metric - ANSWER Measures the impact MIS has on business
processes and activities including customer satisfaction, conversion rates, and sell-
through increases
Benchmarks - ANSWER Baseline values the system seeks to attain
Benchmarking - ANSWER A process of continuously measuring system results,
comparing those results to optimal system performance (benchmark values), and
identifying steps and procedures to improve system performance
Efficiency MIS Metrics focus on technology and include: - ANSWER Throughput;
Transaction speed; System availability; Information accuracy; Web traffic; Response
time
Throughput - ANSWER The amount of information that can travel through a system at
any point
Transaction Speed - ANSWER The amount of time a system takes to perform a
transaction
System Availability - ANSWER The number of hours a system is available for users
,Information Accuracy - ANSWER The extent to which a system generates the correct
results when executing the same transaction numerous times
Web Traffic - ANSWER Includes a host of benchmarks such as the number of page
views, the number of unique visitors, and the average time spent viewing a web page
Response Time - ANSWER The time it takes to respond to user interactions such as a
mouse click
Effectiveness MIS Metrics focus on an organization's goals, strategies, and objectives
and include: - ANSWER Usability; Customer satisfaction; Conversion rates; Financial
Usability - ANSWER The ease with which people perform transactions and/or find
information. A popular usability metric on the Internet is degrees of freedom, which
measures the number of clicks required to find desired information.
Customer Satisfaction - ANSWER Measured by such benchmarks as satisfaction
surveys, percentage of existing customers retained, and increases in revenue dollars
per customer
Abandoned Shopping Carts - ANSWER Number of visitors who create a shopping cart
and start shopping and then abandon the activity before paying for the merchandise
Click-Through - ANSWER Count of the number of people who visit a site, click on an
ad, and are taken to the site of the advertiser
Conversion Rate - ANSWER Percentage of potential customers who visit a site and
actually buy something
Cost-per-thousand (CPM) - ANSWER Sales dollars generated per dollar of advertising.
This is commonly used to make the case for spending money to appear on a search
engine
Page Exposures - ANSWER Average number of page exposures to an individual visitor
Total Hits - ANSWER Number of visits to a website, many of which may be by the same
visitor
Unique Visitors - ANSWER Number of unique visitors to a site in a given time. This is
commonly used by Nielsen/Net ratings to rank the most popular websites
Supply Chain Management Metrics - ANSWER -Back order
-Customer order promised cycle time
-Customer order actual cycle time
-Inventory replenishment cycle time
, -Inventory turns (inventory turnover)
Back Order - ANSWER An unfilled customer order. A back order is demand (immediate
or past due) against an item whose current stock level is insufficient to satisfy demand.
Customer Order Promised Cycle Time - ANSWER The anticipated or agreed upon cycle
time of a purchase order. It is a gap between the purchase order creation date and the
requested delivery date.
Customer Order Actual Cycle Time - ANSWER The average time it takes to actually fill
a customer's purchase order. This measure can be viewed on an order or an order line
level.
Inventory Replenishment Cycle Time - ANSWER Measure of the manufacturing cycle
time plus the time included to deploy the product to the appropriate distribution center.
Inventory Turns (Inventory Turnover) - ANSWER The number of times that a company's
inventory cycles or turns over per year. It is one of the most commonly used supply
chain metrics.
Customer Relationship Management Metrics Measure User Satisfaction and Interaction
and include - ANSWER -Sales metrics
-Service metrics
-Marketing metrics
Sales Metrics - ANSWER -Number of prospective customers
-Number of new customers
-Number of retained customers
-Number of open leads
-Number of sales calls
-Number of sales call per lead
-Amount of new revenue
-Amount of recurring revenue
-Number of proposals given
Service Metrics - ANSWER -Cases closed same day
-Number of cases handled by agent
-Number of service calls
-Average number of service requests by type
-Average time to resolution
-Average number of service calls per day
-Percentage compliance with service-level agreement
-Percentage of service renewals
-Customer satisfaction level
Marketing Metrics - ANSWER -Number of marketing campaigns
2025|| VERIFIED A
Project - ANSWER A temporary activity a company undertakes to create a unique
product, service, or result
Metrics - ANSWER Measurements that evaluate results to determine whether a project
is meeting its goals
Critical Success Factors (CSFs) - ANSWER The crucial steps companies make to
perform to achieve their goals and objectives and implement strategies: Create high-
quality products; Retain competitive advantages; Reduce product costs; Increase
customer satisfaction; Hire and retain the best professionals
Key Performance Indicators (KPIs) - ANSWER The quantifiable metrics a company
uses to evaluate progress toward critical success factors: Turnover rates of employees;
Number of product returns; Number of new customers; Average customer spending
Efficiency MIS Metric - ANSWER Measures the performance of the MIS system itself
including throughput, speed, and availability
Effectiveness MIS Metric - ANSWER Measures the impact MIS has on business
processes and activities including customer satisfaction, conversion rates, and sell-
through increases
Benchmarks - ANSWER Baseline values the system seeks to attain
Benchmarking - ANSWER A process of continuously measuring system results,
comparing those results to optimal system performance (benchmark values), and
identifying steps and procedures to improve system performance
Efficiency MIS Metrics focus on technology and include: - ANSWER Throughput;
Transaction speed; System availability; Information accuracy; Web traffic; Response
time
Throughput - ANSWER The amount of information that can travel through a system at
any point
Transaction Speed - ANSWER The amount of time a system takes to perform a
transaction
System Availability - ANSWER The number of hours a system is available for users
,Information Accuracy - ANSWER The extent to which a system generates the correct
results when executing the same transaction numerous times
Web Traffic - ANSWER Includes a host of benchmarks such as the number of page
views, the number of unique visitors, and the average time spent viewing a web page
Response Time - ANSWER The time it takes to respond to user interactions such as a
mouse click
Effectiveness MIS Metrics focus on an organization's goals, strategies, and objectives
and include: - ANSWER Usability; Customer satisfaction; Conversion rates; Financial
Usability - ANSWER The ease with which people perform transactions and/or find
information. A popular usability metric on the Internet is degrees of freedom, which
measures the number of clicks required to find desired information.
Customer Satisfaction - ANSWER Measured by such benchmarks as satisfaction
surveys, percentage of existing customers retained, and increases in revenue dollars
per customer
Abandoned Shopping Carts - ANSWER Number of visitors who create a shopping cart
and start shopping and then abandon the activity before paying for the merchandise
Click-Through - ANSWER Count of the number of people who visit a site, click on an
ad, and are taken to the site of the advertiser
Conversion Rate - ANSWER Percentage of potential customers who visit a site and
actually buy something
Cost-per-thousand (CPM) - ANSWER Sales dollars generated per dollar of advertising.
This is commonly used to make the case for spending money to appear on a search
engine
Page Exposures - ANSWER Average number of page exposures to an individual visitor
Total Hits - ANSWER Number of visits to a website, many of which may be by the same
visitor
Unique Visitors - ANSWER Number of unique visitors to a site in a given time. This is
commonly used by Nielsen/Net ratings to rank the most popular websites
Supply Chain Management Metrics - ANSWER -Back order
-Customer order promised cycle time
-Customer order actual cycle time
-Inventory replenishment cycle time
, -Inventory turns (inventory turnover)
Back Order - ANSWER An unfilled customer order. A back order is demand (immediate
or past due) against an item whose current stock level is insufficient to satisfy demand.
Customer Order Promised Cycle Time - ANSWER The anticipated or agreed upon cycle
time of a purchase order. It is a gap between the purchase order creation date and the
requested delivery date.
Customer Order Actual Cycle Time - ANSWER The average time it takes to actually fill
a customer's purchase order. This measure can be viewed on an order or an order line
level.
Inventory Replenishment Cycle Time - ANSWER Measure of the manufacturing cycle
time plus the time included to deploy the product to the appropriate distribution center.
Inventory Turns (Inventory Turnover) - ANSWER The number of times that a company's
inventory cycles or turns over per year. It is one of the most commonly used supply
chain metrics.
Customer Relationship Management Metrics Measure User Satisfaction and Interaction
and include - ANSWER -Sales metrics
-Service metrics
-Marketing metrics
Sales Metrics - ANSWER -Number of prospective customers
-Number of new customers
-Number of retained customers
-Number of open leads
-Number of sales calls
-Number of sales call per lead
-Amount of new revenue
-Amount of recurring revenue
-Number of proposals given
Service Metrics - ANSWER -Cases closed same day
-Number of cases handled by agent
-Number of service calls
-Average number of service requests by type
-Average time to resolution
-Average number of service calls per day
-Percentage compliance with service-level agreement
-Percentage of service renewals
-Customer satisfaction level
Marketing Metrics - ANSWER -Number of marketing campaigns
