12/6/23, 0:12 ky Test bank for MGMT 11th Edition by Chuck Williams
ky ky ky ky ky ky ky ky
Name: Class: Date:
All chapter download @ qidiantiku.com
ky ky ky ky
01: Management
ky
TestbankforMGMT11thEditionbyChuckWilliams y
k y
k y
k y
k y
k y
k y
k y
k
1. is defined as getting work done through others. ky ky ky ky ky ky ky
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER: c k y
2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she was told that her role
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k involved supervising the work of her employees and ensuring that they did their jobs well. Ruth's job is related to:
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
a. marketing.
b. recruitment.
c. management
.
d. finance.
ANSWER: c k y
3. At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the work carried out by the
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k company's site engineers. He is also responsible for ensuring that all the engineers are provided with ample guidance and
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k supervision so that they can perform all the assigned tasks to the best of their ability. In the given scenario, Edwin's job is
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k related to
y . ky ky
a. accounting
b. sales
c. managemen
t k y
d. production
ANSWER: c k y
4. Relish Inc. is a fruit juice manufacturing company. The company ensures that raw materials are fully utilized. It also
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k makes sure that minimal waste is produced. The juice extracting and packaging units of the company are designed in such
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k way that the quality of its products is maintained with minimal costs. Relish is involved in achieving
y ky ky ky . ky ky ky ky ky ky ky ky ky ky ky ky ky ky
a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER: b k y
5. TrentAutomobiles Inc. was expecting a large shipment of scrap metal a week earlier.As the shipment did not arrive on
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k time, the supply manager at Trent Automobiles was forced to place another order for the same quantity of scrap metal
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k from a local manufacturer. As a result, its car manufacturing processes got delayed and expenses increased. In this
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k scenario, Trent Automobiles is demonstrating a lack of
y ky . ky ky ky ky ky ky ky
a. synergy
Copyright Cengage Learning. Powered by Cognero.
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,12/6/23, 0:12 ky Test bank for MGMT 11th Edition by Chuck Williams
ky ky ky ky ky ky ky ky
Name: Class: Date:
All chapter download @ qidiantiku.com
ky ky ky ky
01: Management
ky
b. disintermediatio
n k y
c. automation
d. efficiency
ANSWER: d k y
6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of its production
ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k processes using Computer Numeric Control (CNC) machines. This reduced the labor cost, wastage of raw materials, and
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k rejection of finished goods due to quality issues. In the context of management, the automation of production processes at
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k Debronth Inc. exemplifies
y . ky ky ky
a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER: b k y
7. involves accomplishing tasks that help fulfill organizational objectives. ky ky ky ky ky ky ky
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchmen
t k y
ANSWER: a k y
8. Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce waiting time for its
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k customers.This has helped the restaurant improve its customer service and satisfaction. This scenario illustrates that
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k Venus Diner is striving for
y ky . ky ky ky ky
a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER: a k y
9. Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even after many other banks
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k opened their branches in Shirles, Calverd Bank continues to have the biggest market share because of its excellent
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k customer service. In the context of management, the Shirles branch of Calverd Bank illustrates
y ky . ky ky ky ky ky ky ky ky ky ky ky ky ky
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER: d k y
10. Providing a great shopping experience to customers is one of the important objectives of Purple Fashions Inc., a
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
kclothing store. To achieve this objective, the company has a team of committed customer service professionals, whose job
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
Copyright Cengage Learning. Powered by Cognero.
ky ky ky ky ky Page 2 ky
about:blank 2/26
, 12/6/23, 0:12 ky Test bank for MGMT 11th Edition by Chuck Williams
ky ky ky ky ky ky ky ky
Name: Class: Date:
All chapter download @ qidiantiku.com
ky ky ky ky
01: Management
ky
is to ensure that customers get exactly what they want. This scenario illustrates that Purple Fashions is trying to achieve
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
.
a. organizational commitment ky
b. employee productivity ky
c. employee satisfaction ky
d. organizational effectiveness ky
ANSWER: d k y
11. In the context of management functions, which of the following is true of planning?
ky ky ky ky ky ky ky ky ky ky ky ky ky
a. It is one of the best ways to improve performance.
ky ky ky ky ky ky ky ky ky
b. It is the last function of management.
ky ky ky ky ky ky
c. It involves monitoring progress toward goal
ky ky ky ky ky
achievement. k y
d. It involves hiring and leading workers.
ky ky ky ky ky
ANSWER: a k y
12. Identify a true statement about planning. ky ky ky ky ky
a. It is the process of monitoring progress toward goal achievement.
ky ky ky ky ky ky ky ky ky
b. It involves deciding where decisions will be made.
ky ky ky ky ky ky ky
c. It encourages employees to engage in behaviors directly related to goal accomplishment.
ky ky ky ky ky ky ky ky ky ky ky
d. It involves inspiring and motivating workers to work hard to achieve organizational goals.
ky ky ky ky ky ky ky ky ky ky ky ky
ANSWER: c k y
13. After Hayworth Publishers realized that it was incurring losses, it set new objectives. These objectives were to
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k increase revenues by at least five percent and reduce net losses by at least 80 percent by the end of the next fiscal year. In
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k this scenario, which of the following management functions was most likely involved in setting these goals and
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
kdetermining a means for the company to meet them?
y ky ky ky ky ky ky ky ky
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c k y
14. Amanda, the sales manager at an e-commerce fashion site, decides the annual, monthly, and weekly targets of all the
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k salespersons in the company. She sets these targets in such a way that the salespersons work toward achieving the
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
korganizational goals. In this scenario, which of the following management functions does Amanda perform?
y ky ky ky ky ky ky ky ky ky ky ky ky ky
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c k y
15. In the context of management functions, organizing is about:
ky ky ky ky ky ky ky ky
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ky
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ky ky ky ky ky ky ky ky
Name: Class: Date:
All chapter download @ qidiantiku.com
ky ky ky ky
01: Management
ky
TestbankforMGMT11thEditionbyChuckWilliams y
k y
k y
k y
k y
k y
k y
k y
k
1. is defined as getting work done through others. ky ky ky ky ky ky ky
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER: c k y
2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she was told that her role
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k involved supervising the work of her employees and ensuring that they did their jobs well. Ruth's job is related to:
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
a. marketing.
b. recruitment.
c. management
.
d. finance.
ANSWER: c k y
3. At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the work carried out by the
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k company's site engineers. He is also responsible for ensuring that all the engineers are provided with ample guidance and
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k supervision so that they can perform all the assigned tasks to the best of their ability. In the given scenario, Edwin's job is
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k related to
y . ky ky
a. accounting
b. sales
c. managemen
t k y
d. production
ANSWER: c k y
4. Relish Inc. is a fruit juice manufacturing company. The company ensures that raw materials are fully utilized. It also
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k makes sure that minimal waste is produced. The juice extracting and packaging units of the company are designed in such
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k way that the quality of its products is maintained with minimal costs. Relish is involved in achieving
y ky ky ky . ky ky ky ky ky ky ky ky ky ky ky ky ky ky
a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER: b k y
5. TrentAutomobiles Inc. was expecting a large shipment of scrap metal a week earlier.As the shipment did not arrive on
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k time, the supply manager at Trent Automobiles was forced to place another order for the same quantity of scrap metal
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k from a local manufacturer. As a result, its car manufacturing processes got delayed and expenses increased. In this
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k scenario, Trent Automobiles is demonstrating a lack of
y ky . ky ky ky ky ky ky ky
a. synergy
Copyright Cengage Learning. Powered by Cognero.
ky ky ky ky ky Page 1
ky
about:blank 1/26
,12/6/23, 0:12 ky Test bank for MGMT 11th Edition by Chuck Williams
ky ky ky ky ky ky ky ky
Name: Class: Date:
All chapter download @ qidiantiku.com
ky ky ky ky
01: Management
ky
b. disintermediatio
n k y
c. automation
d. efficiency
ANSWER: d k y
6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of its production
ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k processes using Computer Numeric Control (CNC) machines. This reduced the labor cost, wastage of raw materials, and
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k rejection of finished goods due to quality issues. In the context of management, the automation of production processes at
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k Debronth Inc. exemplifies
y . ky ky ky
a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER: b k y
7. involves accomplishing tasks that help fulfill organizational objectives. ky ky ky ky ky ky ky
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchmen
t k y
ANSWER: a k y
8. Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce waiting time for its
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k customers.This has helped the restaurant improve its customer service and satisfaction. This scenario illustrates that
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k Venus Diner is striving for
y ky . ky ky ky ky
a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER: a k y
9. Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even after many other banks
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k opened their branches in Shirles, Calverd Bank continues to have the biggest market share because of its excellent
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k customer service. In the context of management, the Shirles branch of Calverd Bank illustrates
y ky . ky ky ky ky ky ky ky ky ky ky ky ky ky
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER: d k y
10. Providing a great shopping experience to customers is one of the important objectives of Purple Fashions Inc., a
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
kclothing store. To achieve this objective, the company has a team of committed customer service professionals, whose job
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
Copyright Cengage Learning. Powered by Cognero.
ky ky ky ky ky Page 2 ky
about:blank 2/26
, 12/6/23, 0:12 ky Test bank for MGMT 11th Edition by Chuck Williams
ky ky ky ky ky ky ky ky
Name: Class: Date:
All chapter download @ qidiantiku.com
ky ky ky ky
01: Management
ky
is to ensure that customers get exactly what they want. This scenario illustrates that Purple Fashions is trying to achieve
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
.
a. organizational commitment ky
b. employee productivity ky
c. employee satisfaction ky
d. organizational effectiveness ky
ANSWER: d k y
11. In the context of management functions, which of the following is true of planning?
ky ky ky ky ky ky ky ky ky ky ky ky ky
a. It is one of the best ways to improve performance.
ky ky ky ky ky ky ky ky ky
b. It is the last function of management.
ky ky ky ky ky ky
c. It involves monitoring progress toward goal
ky ky ky ky ky
achievement. k y
d. It involves hiring and leading workers.
ky ky ky ky ky
ANSWER: a k y
12. Identify a true statement about planning. ky ky ky ky ky
a. It is the process of monitoring progress toward goal achievement.
ky ky ky ky ky ky ky ky ky
b. It involves deciding where decisions will be made.
ky ky ky ky ky ky ky
c. It encourages employees to engage in behaviors directly related to goal accomplishment.
ky ky ky ky ky ky ky ky ky ky ky
d. It involves inspiring and motivating workers to work hard to achieve organizational goals.
ky ky ky ky ky ky ky ky ky ky ky ky
ANSWER: c k y
13. After Hayworth Publishers realized that it was incurring losses, it set new objectives. These objectives were to
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k increase revenues by at least five percent and reduce net losses by at least 80 percent by the end of the next fiscal year. In
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k this scenario, which of the following management functions was most likely involved in setting these goals and
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
kdetermining a means for the company to meet them?
y ky ky ky ky ky ky ky ky
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c k y
14. Amanda, the sales manager at an e-commerce fashion site, decides the annual, monthly, and weekly targets of all the
ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
k salespersons in the company. She sets these targets in such a way that the salespersons work toward achieving the
y ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky ky
korganizational goals. In this scenario, which of the following management functions does Amanda perform?
y ky ky ky ky ky ky ky ky ky ky ky ky ky
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c k y
15. In the context of management functions, organizing is about:
ky ky ky ky ky ky ky ky
Copyright Cengage Learning. Powered by Cognero.
ky ky ky ky ky Page 3
ky
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