TEST BANK FOR OPERATIONS MANAGEMENT
l# l# l# l#
STEVENSON 11TH EDITION
l# l# l#
Student: l#
1. Operations l#managers l#are l#responsible l#for l#assessing l#consumer l#wants l#and l#needs l#and l#selling
l#and l#promoting l#the l#organization's l#goods l#or l#services.
True False
2. Often, l#the l#collective l#success l#or l#failure l#of l#companies' l#operations l#functions l#will l#impact l#the
l#ability l#of l#a l#nation l#to l#compete l#with l#other l#nations.
True False
3. Companies l#are l#either l#producing l#goods l#or l#delivering l#services. l#This l#means l#that l#only l#one
l#of l#the l#two l#types l#of l#operations l#management l#strategies l#are l#used.
True False
4. Operations, l#marketing, l#and l#finance l#function l#independently l#of l#each l#other l#in
l#most l#organizations. l#True False
5. The l#greater l#the l#degree l#of l#customer l#involvement, l#the l#more l#challenging l#the l#design
l#and l#management l#of l#operations.
True False
6. Goods l#producing l#organizations l#are l#not l#involved l#in
l#service l#activities. l#True False
7. Service l#operations l#require l#additional l#inventory l#because l#of l#the l#unpredictability l#of
l#consumer l#demand. l#True False
,8. The l#value l#of l#outputs l#is l#measured l#by l#the l#prices l#customers l#are l#willing l#to l#pay l#for
l#goods l#or l#services. l#True False
,9. The l#use l#of l#models l#will l#guarantee l#the l#best l#possible
l#decisions. l#True False
10. People l#who l#work l#in l#the l#field l#of l#operations l#should l#have l#skills l#that l#include l#both
l#knowledge l#and l#people l#skills.
True False
11. Assembly l#lines l#achieved l#productivity l#but l#at l#the l#expense l#of
l#standard l#of l#living. l#True False
12. The l#operations l#manager l#has l#primary l#responsibility l#for l#making l#operations l#system l#design
l#decisions, l#such l#as l#system l#capacity l#and l#location l#of l#facilities.
True False
13. The l#word l#"technology" l#is l#used l#only l#to l#refer l#to l#"information
l#technology". l#True False
14. ‘Value l#added' l#by l#definition l#is l#always l#a l#positive l#number l#since l#'added'
l#implies l#increases. l#True False
15. Service l#often l#requires l#greater l#labor l#content, l#whereas l#manufacturing l#is l#more
l#capital l#intensive. l#True False
16. Measurement l#of l#productivity l#in l#service l#is l#more l#straightforward l#than l#in
l#manufacturing l#since l#it l#is l#not l#necessary l#to l#take l#into l#account l#the l#cost l#of l#materials.
True False
17. Special-purpose l#technology l#is l#a l#common l#way l#of l#offering l#increased l#customization l#in
l#manufacturing l#or l#services l#without l#taking l#on l#additional l#labor l#costs.
True False
, 18. One l#concern l#in l#the l#design l#of l#production l#systems l#is l#the l#degree l#of
l#standardization. l#True False
19. Most l#people l#encounter l#operations l#only l#in l#profit-making
l#organizations. l#True False
20. Service l#involves l#a l#much l#higher l#degree l#of l#customer l#contact l#than
l#manufacturing. l#True False
21. A l#systems l#approach l#emphasizes l#interrelationships l#among l#subsystems, l#but l#its l#main l#theme
l#is l#that l#the l#whole l#is l#greater l#than l#the l#sum l#of l#its l#individual l#parts.
True False
22. The l#Pareto l#phenomenon l#is l#one l#of l#the l#most l#important l#and l#pervasive l#concepts l#that l#can l#be
l#applied l#at l#all l#levels l#of l#management.
True False
23. Operations l#managers, l#who l#usually l#use l#quantitative l#approaches, l#are l#not l#really
l#concerned l#with l#ethical l#decision-making.
True False
24. The l#optimal l#solutions l#produced l#by l#quantitative l#techniques l#should l#always l#be l#evaluated l#in
l#terms l#of l#the l#larger l#framework.
True False
25. Managers l#should l#most l#often l#rely l#on l#quantitative l#techniques l#for l#important l#decisions
l#since l#quantitative l#approaches l#result l#in l#more l#accurate l#decisions.
True False
26. Many l#operations l#management l#decisions l#can l#be l#described
l#as l#tradeoffs. l#TrueFalse
l# l# l# l#
STEVENSON 11TH EDITION
l# l# l#
Student: l#
1. Operations l#managers l#are l#responsible l#for l#assessing l#consumer l#wants l#and l#needs l#and l#selling
l#and l#promoting l#the l#organization's l#goods l#or l#services.
True False
2. Often, l#the l#collective l#success l#or l#failure l#of l#companies' l#operations l#functions l#will l#impact l#the
l#ability l#of l#a l#nation l#to l#compete l#with l#other l#nations.
True False
3. Companies l#are l#either l#producing l#goods l#or l#delivering l#services. l#This l#means l#that l#only l#one
l#of l#the l#two l#types l#of l#operations l#management l#strategies l#are l#used.
True False
4. Operations, l#marketing, l#and l#finance l#function l#independently l#of l#each l#other l#in
l#most l#organizations. l#True False
5. The l#greater l#the l#degree l#of l#customer l#involvement, l#the l#more l#challenging l#the l#design
l#and l#management l#of l#operations.
True False
6. Goods l#producing l#organizations l#are l#not l#involved l#in
l#service l#activities. l#True False
7. Service l#operations l#require l#additional l#inventory l#because l#of l#the l#unpredictability l#of
l#consumer l#demand. l#True False
,8. The l#value l#of l#outputs l#is l#measured l#by l#the l#prices l#customers l#are l#willing l#to l#pay l#for
l#goods l#or l#services. l#True False
,9. The l#use l#of l#models l#will l#guarantee l#the l#best l#possible
l#decisions. l#True False
10. People l#who l#work l#in l#the l#field l#of l#operations l#should l#have l#skills l#that l#include l#both
l#knowledge l#and l#people l#skills.
True False
11. Assembly l#lines l#achieved l#productivity l#but l#at l#the l#expense l#of
l#standard l#of l#living. l#True False
12. The l#operations l#manager l#has l#primary l#responsibility l#for l#making l#operations l#system l#design
l#decisions, l#such l#as l#system l#capacity l#and l#location l#of l#facilities.
True False
13. The l#word l#"technology" l#is l#used l#only l#to l#refer l#to l#"information
l#technology". l#True False
14. ‘Value l#added' l#by l#definition l#is l#always l#a l#positive l#number l#since l#'added'
l#implies l#increases. l#True False
15. Service l#often l#requires l#greater l#labor l#content, l#whereas l#manufacturing l#is l#more
l#capital l#intensive. l#True False
16. Measurement l#of l#productivity l#in l#service l#is l#more l#straightforward l#than l#in
l#manufacturing l#since l#it l#is l#not l#necessary l#to l#take l#into l#account l#the l#cost l#of l#materials.
True False
17. Special-purpose l#technology l#is l#a l#common l#way l#of l#offering l#increased l#customization l#in
l#manufacturing l#or l#services l#without l#taking l#on l#additional l#labor l#costs.
True False
, 18. One l#concern l#in l#the l#design l#of l#production l#systems l#is l#the l#degree l#of
l#standardization. l#True False
19. Most l#people l#encounter l#operations l#only l#in l#profit-making
l#organizations. l#True False
20. Service l#involves l#a l#much l#higher l#degree l#of l#customer l#contact l#than
l#manufacturing. l#True False
21. A l#systems l#approach l#emphasizes l#interrelationships l#among l#subsystems, l#but l#its l#main l#theme
l#is l#that l#the l#whole l#is l#greater l#than l#the l#sum l#of l#its l#individual l#parts.
True False
22. The l#Pareto l#phenomenon l#is l#one l#of l#the l#most l#important l#and l#pervasive l#concepts l#that l#can l#be
l#applied l#at l#all l#levels l#of l#management.
True False
23. Operations l#managers, l#who l#usually l#use l#quantitative l#approaches, l#are l#not l#really
l#concerned l#with l#ethical l#decision-making.
True False
24. The l#optimal l#solutions l#produced l#by l#quantitative l#techniques l#should l#always l#be l#evaluated l#in
l#terms l#of l#the l#larger l#framework.
True False
25. Managers l#should l#most l#often l#rely l#on l#quantitative l#techniques l#for l#important l#decisions
l#since l#quantitative l#approaches l#result l#in l#more l#accurate l#decisions.
True False
26. Many l#operations l#management l#decisions l#can l#be l#described
l#as l#tradeoffs. l#TrueFalse
