VSO LESSON 1-6 QUESTIONS AND ANSWERS
VA Form 21-22 - Answers :In an order for a Service organization to represent a veteran,
the Veteran must complete documentation bestowing power of attorney rights to the
organization. This authorization is documented on VA Form 21-22 Appointment of
Service Organization as Claimants (POA)
What is a (VSO) Veterans Service Officer authorized to do for a claimants claim? -
Answers :A VSO is authorized to prepare, present, and prosecute a claimants claim and
has the authority to review the claimant records, present evidence on behalf of the
claimant, submit an intent to file, non-original claim, a notice of disagreement, or a
substantive appeal on behalf of the claimant, and withdraw an appeal.
What is a (VSO) Veterans Service Officer not authorized to do for a claimants claim? -
Answers :A VSO may not sign original applications for veterans benefits or other forms
requiring claimant certification such as eligibility verification report
If a (VSO) Veteran Service Officer suspects the claimant has provided fraudulent
information he or she should do what? - Answers :Advise the Claimant that this is
against the law
Under what circumstances can an accredited VSO discuss the veterans claims
information with someone else? - Answers :When permission to do so has been
obtained from the veteran.
Why did congress decide to charter Veterans Organizations whos sole purpose was to
provide assistance to veterans at no cost? - Answers :In order to offset the loss of
attorneys, after a limit was placed on attorney fees for representing veterans..
The Department of Veterans Affairs is comprised of how many Administrations? -
Answers :3
1. Veterans Health Administration
2. National Cemetery Administration
3. Veterans Benefits Administration
Name the 3 Administrations that comprise The Department of Veterans Affairs? -
Answers :1. Veterans Health Administration
2. National Cemetery Administration
3. Veterans Benefits Administration
(BVA) The Board of Veterans Appeals? - Answers :An independent body that decides
appeals in questions regarding all Veterans Benefits
What does the (BVA) Board of Veterans Appeals have jurisdiction over? - Answers
:Final decision on Appeals and on any non-medical decision made elsewhere in the VA
, When the appeals process begins, for the first steps of the process the appeals remain
where? - Answers :VBA Regional Office
When is Jurisdictions of an appeal transferred from the VBA RO to the BVA - Answers
:Once the appeal has been certified to BVA then jurisdiction is transferred to BVA
located in Washington DC.
VBA? - Answers :Veterans Benefits Administration
RO? - Answers :1. Regional Office
2. VBA Regional Benefits Office
What are the divisions of an (RO) VBA Regional Benefits Office? - Answers :1. (VSC)
Veterans Service Center- largest division, handles all compensation and pensions
claims from initial recipient to final decision
2. Loan guaranty
3. Voc Rehabilitation and employment
What is the function of the (VSC) Veterans Service Center? - Answers :(VSC) Veterans
Service Center- largest division, handles all compensation and pensions claims from
initial recipient to final decision
How do you define a VA Claim? - Answers :Claim means a written communication
requesting a determination of entitlement or evidencing a belief of entitlement, to a
specific benefit under the laws of the DVA submitted on an application.
Date of Receipt? - Answers :Refers to the date on which a claim, information or
evidence was received by the DVA.
What is the eligibility exception for someone with a dishonorable discharge (COD)
Charter of Discharge?? - Answers :A dishonorable discharge or statutory bar is not
binding on VA if it is determined that the individual was INSANE when committing the
acts that resulted in the discharge.
FSM? - Answers :(FSM) Former Service Member
What are the steps in a VA Claim? - Answers :Step 1- Claim Received- (FSM) Former
Service Member files a claim , claim is forwarded to (VBA) Veterans Benefits
Administration
Step 2- Evidence Gathering- VBA will requests all required Federal records from the
military, to include personal and medical records; Notice is sent to FSM or survivor to
VA Form 21-22 - Answers :In an order for a Service organization to represent a veteran,
the Veteran must complete documentation bestowing power of attorney rights to the
organization. This authorization is documented on VA Form 21-22 Appointment of
Service Organization as Claimants (POA)
What is a (VSO) Veterans Service Officer authorized to do for a claimants claim? -
Answers :A VSO is authorized to prepare, present, and prosecute a claimants claim and
has the authority to review the claimant records, present evidence on behalf of the
claimant, submit an intent to file, non-original claim, a notice of disagreement, or a
substantive appeal on behalf of the claimant, and withdraw an appeal.
What is a (VSO) Veterans Service Officer not authorized to do for a claimants claim? -
Answers :A VSO may not sign original applications for veterans benefits or other forms
requiring claimant certification such as eligibility verification report
If a (VSO) Veteran Service Officer suspects the claimant has provided fraudulent
information he or she should do what? - Answers :Advise the Claimant that this is
against the law
Under what circumstances can an accredited VSO discuss the veterans claims
information with someone else? - Answers :When permission to do so has been
obtained from the veteran.
Why did congress decide to charter Veterans Organizations whos sole purpose was to
provide assistance to veterans at no cost? - Answers :In order to offset the loss of
attorneys, after a limit was placed on attorney fees for representing veterans..
The Department of Veterans Affairs is comprised of how many Administrations? -
Answers :3
1. Veterans Health Administration
2. National Cemetery Administration
3. Veterans Benefits Administration
Name the 3 Administrations that comprise The Department of Veterans Affairs? -
Answers :1. Veterans Health Administration
2. National Cemetery Administration
3. Veterans Benefits Administration
(BVA) The Board of Veterans Appeals? - Answers :An independent body that decides
appeals in questions regarding all Veterans Benefits
What does the (BVA) Board of Veterans Appeals have jurisdiction over? - Answers
:Final decision on Appeals and on any non-medical decision made elsewhere in the VA
, When the appeals process begins, for the first steps of the process the appeals remain
where? - Answers :VBA Regional Office
When is Jurisdictions of an appeal transferred from the VBA RO to the BVA - Answers
:Once the appeal has been certified to BVA then jurisdiction is transferred to BVA
located in Washington DC.
VBA? - Answers :Veterans Benefits Administration
RO? - Answers :1. Regional Office
2. VBA Regional Benefits Office
What are the divisions of an (RO) VBA Regional Benefits Office? - Answers :1. (VSC)
Veterans Service Center- largest division, handles all compensation and pensions
claims from initial recipient to final decision
2. Loan guaranty
3. Voc Rehabilitation and employment
What is the function of the (VSC) Veterans Service Center? - Answers :(VSC) Veterans
Service Center- largest division, handles all compensation and pensions claims from
initial recipient to final decision
How do you define a VA Claim? - Answers :Claim means a written communication
requesting a determination of entitlement or evidencing a belief of entitlement, to a
specific benefit under the laws of the DVA submitted on an application.
Date of Receipt? - Answers :Refers to the date on which a claim, information or
evidence was received by the DVA.
What is the eligibility exception for someone with a dishonorable discharge (COD)
Charter of Discharge?? - Answers :A dishonorable discharge or statutory bar is not
binding on VA if it is determined that the individual was INSANE when committing the
acts that resulted in the discharge.
FSM? - Answers :(FSM) Former Service Member
What are the steps in a VA Claim? - Answers :Step 1- Claim Received- (FSM) Former
Service Member files a claim , claim is forwarded to (VBA) Veterans Benefits
Administration
Step 2- Evidence Gathering- VBA will requests all required Federal records from the
military, to include personal and medical records; Notice is sent to FSM or survivor to
