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Class notes SPCH 1321 Business and Professional Communication

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This documents provides answers and a bridge summary of what chapter 2 of business professionals is. It helps you not have to read the chapter or do the worksheet that follows the chapter.

Voorbeeld van de inhoud

Chapter 2 Worksheet



1. Verbal communication is talking by using our words and fillers. This

also involves verbal messages and the interpretation of others. While

non-verbal communication is all the ways we communicate without

using our words. Non-verbal uses body language to communicate with

others.

2. The difference between regulative rules and constitutive rules are that

regulative is when it’s appropriate to talk to someone where

constitutive is more of the physical touch part of things like a hug.

3. Vocalics

4. Proxemics

5. Environment

6. Formality which is the understanding of peoples comfortability. Warmth

is the environment gives off the sense of warmth or welcoming. Privacy

which is like do you like crowded places or not. Familiarity is meeting

new people in a familiar environment or knowing people in a unfamiliar

environment. Constraint refers to your living situation and you are

sharing a room with someone else and they’re invading your personal

space. Then we have distance like knowing how far away a door is or

avoiding eye contact.

7. Kinesics

, 8. Illustrators are used to demonstrate the size of something like how big

a fish you caught was. Affect displays are showing emotion like crying

is a display of sadness. Regulators are making types of hand motion

like asking someone to come over by giving that motion. Adaptors are

motions when we release tension like fidgeting.

1. Regulative rule and constitutive rule are important when

communicating because it allows us to have appropriate conversations

with people. An example of inappropriate communication I have

experienced was communicating with a co-worker about life situations

at work while we were supposed to get tasks done. The communication

was me and it was inappropriate because the conversation should

have taken place at another time outside the work place or during a

lunch break.

2. In a work place if there is something that isn’t true it should be dealt

with immediately. This allows the truth to be told and the people in the

situation can be dealt with appropriately. This can also account for

personal relationships. If you deal with it early on then you are able to

not stress over the situation any longer. The 3 people I spoke to said

the same thing I did and agreed with my point of view.

3. There are different types of codes that go into communication. One of

them is Vocalics. This is how people use their voices to communicate

and express themselves. The 2nd one is proxemics which is how people

create space and distance. The one that best fits me in the workplace

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