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WGU D072 FUNDAMENTALS
FOR SUCCESS IN BUSINESS
OA EXAM 2025
A leader is trying to improve staff's emotional intelligence and decides
to support the use of incident debriefs. Why did the leader decide to
use this technique? - CORRECT-ANSWER-To provide feedback to
employees
An individual has the ability to guide others due to her knowledge base
about a product. Her personality attracts admiration from others who
are anxious to work for her due to these personality characteristics.
Which profile exhibits this type of behavior? - CORRECT-ANSWER-
leader
An individual understands a project's goal, selects a group of employees
who can work on the task, and encourages the team to begin work
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towards the desired result. The individual has the knowledge and
personality to get the work accomplished successfully. Which behavior
does this individual exemplify? - CORRECT-ANSWER-Leadership
Which tactic involves leaders garnering support by engaging values,
emotions, and beliefs? - CORRECT-ANSWER-Inspirational appeal
A manger was promoted to a new position the previous year but had
never been fully accepted by the staff in the department. Over time,
the manager made decisions that gained the respect of the employees
and was finally accepted as the leader of the department. Which type
of power did this manager gain after a period of time in this
department? - CORRECT-ANSWER-Referent
An experienced supervisor tells an employee that if the employee is
late one more time during the next quarter that the employee will be
terminated immediately. The employee is concerned about the pending
consequence and assures the manager that the employee will change
the behavior. Which type of power produced the change in this
employee? - CORRECT-ANSWER-Coercive
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An employee who has worked at the company for 15 years was recently
appointed as chief executive officer (CEO). Which type of power has the
employee gained? - CORRECT-ANSWER-legitimate
During the quarterly business review, the regional sales directors
presented their performance results to the department. The chief
executive officer (CEO) is frustrated with the sales department and tells
the director of that department that the director will be replaced if the
sales department does not meet their quarterly quota. Which form of
power is the CEO using? - CORRECT-ANSWER-Coercive
A manager has met with each of her direct reports to understand their
thoughts and feelings about day-to-day processes. The manager now
needs to clearly state those needs and problems in order to move
forward. Which step of the design process is the manager
experiencing? - CORRECT-ANSWER-define
A manager is working to create a more effective and streamlined sales
process. The manager meets with each of their direct reports to discuss
how daily time is spent and the various tools needed to complete a
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sale. Which stage of the design thinking process is the manager
performing? - CORRECT-ANSWER-empathize
A team has been struggling to find success. To improve the situation,
the manager asks the team to determine the factors that they feel are
standing in their way and then challenge those assumptions. Which
stage of the design thinking process is the team experiencing? -
CORRECT-ANSWER-ideate
A sales director rewards employees who regularly exceed standards
with coffee shop gift cards. Employees who are not meeting standards
are subject to additional tasks, such as paperwork filing. Which
leadership style does the sales director embody? - CORRECT-ANSWER-
Transactional
A project team is working on developing a schedule of events where
each person is responsible for one component of the project; however,
the team members are not meeting deadlines. Which type of
leadership style contributed to this lack of cohesion and productivity? -
CORRECT-ANSWER-Laissez-faire
WGU D072 FUNDAMENTALS
FOR SUCCESS IN BUSINESS
OA EXAM 2025
A leader is trying to improve staff's emotional intelligence and decides
to support the use of incident debriefs. Why did the leader decide to
use this technique? - CORRECT-ANSWER-To provide feedback to
employees
An individual has the ability to guide others due to her knowledge base
about a product. Her personality attracts admiration from others who
are anxious to work for her due to these personality characteristics.
Which profile exhibits this type of behavior? - CORRECT-ANSWER-
leader
An individual understands a project's goal, selects a group of employees
who can work on the task, and encourages the team to begin work
, Page |2
towards the desired result. The individual has the knowledge and
personality to get the work accomplished successfully. Which behavior
does this individual exemplify? - CORRECT-ANSWER-Leadership
Which tactic involves leaders garnering support by engaging values,
emotions, and beliefs? - CORRECT-ANSWER-Inspirational appeal
A manger was promoted to a new position the previous year but had
never been fully accepted by the staff in the department. Over time,
the manager made decisions that gained the respect of the employees
and was finally accepted as the leader of the department. Which type
of power did this manager gain after a period of time in this
department? - CORRECT-ANSWER-Referent
An experienced supervisor tells an employee that if the employee is
late one more time during the next quarter that the employee will be
terminated immediately. The employee is concerned about the pending
consequence and assures the manager that the employee will change
the behavior. Which type of power produced the change in this
employee? - CORRECT-ANSWER-Coercive
, Page |3
An employee who has worked at the company for 15 years was recently
appointed as chief executive officer (CEO). Which type of power has the
employee gained? - CORRECT-ANSWER-legitimate
During the quarterly business review, the regional sales directors
presented their performance results to the department. The chief
executive officer (CEO) is frustrated with the sales department and tells
the director of that department that the director will be replaced if the
sales department does not meet their quarterly quota. Which form of
power is the CEO using? - CORRECT-ANSWER-Coercive
A manager has met with each of her direct reports to understand their
thoughts and feelings about day-to-day processes. The manager now
needs to clearly state those needs and problems in order to move
forward. Which step of the design process is the manager
experiencing? - CORRECT-ANSWER-define
A manager is working to create a more effective and streamlined sales
process. The manager meets with each of their direct reports to discuss
how daily time is spent and the various tools needed to complete a
, Page |4
sale. Which stage of the design thinking process is the manager
performing? - CORRECT-ANSWER-empathize
A team has been struggling to find success. To improve the situation,
the manager asks the team to determine the factors that they feel are
standing in their way and then challenge those assumptions. Which
stage of the design thinking process is the team experiencing? -
CORRECT-ANSWER-ideate
A sales director rewards employees who regularly exceed standards
with coffee shop gift cards. Employees who are not meeting standards
are subject to additional tasks, such as paperwork filing. Which
leadership style does the sales director embody? - CORRECT-ANSWER-
Transactional
A project team is working on developing a schedule of events where
each person is responsible for one component of the project; however,
the team members are not meeting deadlines. Which type of
leadership style contributed to this lack of cohesion and productivity? -
CORRECT-ANSWER-Laissez-faire
