HFT 4224 Exam 3 UPDATED Exam
Questions and CORRECT Answers
Who was the guest speaker who visited our class that graduated FSU in '96, started in real estate,
then moved into golf course ownership and management here in Tallahassee and now owns the
Golf Club at Summerbrooke? - CORRECT ANSWER - Mr. Reagan Hobbs
Who was the guest speaker that graduated from FSU and worked for Hyatt corporate
management, then moved to Omni and now works at their property in Jacksonville, and what
was the 'trilogy' she spoke about? - CORRECT ANSWER - Allison Oehler; the guest,
associate, and owner
Who was the guest speaker that is the GM at the Omni Jacksonville and graduated from Cornell
to work his way up from bellman, then through F & B, then through rooms division, and what is
his philosophy about decision making? - CORRECT ANSWER - Mr. Burnell Goldman;
any decision you are about to make, if you can print it on the front page of the newspaper the
next morning, then you can do it
Who was the guest speaker whose father started the first Day's Inn in Tybee Island, GA and has
given many contributions to FSU over the years, and what was his valuable advice? - CORRECT
ANSWER - Mr. Clint Day; keep balance, keep relationships strong, keep people who
matter around, and always adhere to the golden rule
What were some of the ethical dilemmas and lessons discussed by Mr. Reagan Hobbs, Ms.
Allison Oehler, Mr. Burnell Goldman, and Mr. Clint Day? - CORRECT ANSWER - Mr.
Hobbs talked about the birthday party at his clubhouse where one of his managers got 'into it'
with the guest over a misunderstanding, causing the entire party to leave; he didn't 'jump the gun'
and fire the manager even though it was his original intention while driving to the club because
he gave himself time to cool off; the manager in question had a family emergency just 3 days
prior and Mr. Hobbs empathized with them and now, they are one of his best managers. Ms.
Oehler talked about the time when she was a housekeeping director/manager and a vendor
continually gave her cash/gift cards so that she would continue to buy from them; she was naive
at the time and accepted them, but now realizes that you have to be careful of people that want to
take advantage of you or give you things. Mr. Goldman spoke about the owner of a certain hotel
who wanted to push the old GM out of the new property and replace him with Goldman; he did
not see the action as ethical and reported the owner to the GM and the management company,
, despite his desires for advancement; in the end, it ended up benefitting his career greatly. Mr.
Day discussed the importance of loving and cherishing your significant other and to know when
to pull the plug on 'toxic' relationships.
Who was the focus of the Undercover Boss episode we watched in class? - CORRECT
ANSWER - Joel Manby, CEO of Herschend Family Entertainment
What was the first focus of the Undercover Boss episode? - CORRECT ANSWER - The
'Ride the Duck' attraction with Howard the captain
Who was the second focus of the Undercover Boss episode? - CORRECT ANSWER -
Albert, the young man in customer service at Silver Dollar City in Branson, MO; worked there
full time for 6 years while trying to get a college degree in engineering at night, but can't find the
right balance because he can't afford school without working and can't find time for school while
working; passionate about HFE and designs rollercoasters in his spare time
Who was the third focus of the Undercover Boss episode? - CORRECT ANSWER -
Richard, a street cleaner at Silver Dollar City for 12 years; Joel is up at 3:30 am to shadow
Richard who is patient with him and tells him about his 5 kids, 2 of whom are adopted, and his
wife who are living in a pop-up trailer after their house caught fire
Who was the fourth focus of the Undercover Boss episode? - CORRECT ANSWER -
Jennifer, a server on the Showboat Branson Belle; she is enthusiastic and friendly and shows Joel
the most important aspects of being a successful server; she has 2 kids and expresses the troubles
she has regarding the uncertainty of her job; on days where she is not needed and sent home, she
ends up losing money because she ends up paying for babysitting for her children that she
doesn't use
Who was the fifth focus of the Undercover Boss episode? - CORRECT ANSWER -
Mercedes, an employee at Adventure Aquarium for 2 years who contributes to many aspects of
management and operation of the property; she teaches Joel to clean aquarium windows and
operate the touch tank and emphasizes attention to detail and passion; she is incredibly grateful
for her opportunity to work for HFE as she explains that before her job there, she was homeless
with a small child
Questions and CORRECT Answers
Who was the guest speaker who visited our class that graduated FSU in '96, started in real estate,
then moved into golf course ownership and management here in Tallahassee and now owns the
Golf Club at Summerbrooke? - CORRECT ANSWER - Mr. Reagan Hobbs
Who was the guest speaker that graduated from FSU and worked for Hyatt corporate
management, then moved to Omni and now works at their property in Jacksonville, and what
was the 'trilogy' she spoke about? - CORRECT ANSWER - Allison Oehler; the guest,
associate, and owner
Who was the guest speaker that is the GM at the Omni Jacksonville and graduated from Cornell
to work his way up from bellman, then through F & B, then through rooms division, and what is
his philosophy about decision making? - CORRECT ANSWER - Mr. Burnell Goldman;
any decision you are about to make, if you can print it on the front page of the newspaper the
next morning, then you can do it
Who was the guest speaker whose father started the first Day's Inn in Tybee Island, GA and has
given many contributions to FSU over the years, and what was his valuable advice? - CORRECT
ANSWER - Mr. Clint Day; keep balance, keep relationships strong, keep people who
matter around, and always adhere to the golden rule
What were some of the ethical dilemmas and lessons discussed by Mr. Reagan Hobbs, Ms.
Allison Oehler, Mr. Burnell Goldman, and Mr. Clint Day? - CORRECT ANSWER - Mr.
Hobbs talked about the birthday party at his clubhouse where one of his managers got 'into it'
with the guest over a misunderstanding, causing the entire party to leave; he didn't 'jump the gun'
and fire the manager even though it was his original intention while driving to the club because
he gave himself time to cool off; the manager in question had a family emergency just 3 days
prior and Mr. Hobbs empathized with them and now, they are one of his best managers. Ms.
Oehler talked about the time when she was a housekeeping director/manager and a vendor
continually gave her cash/gift cards so that she would continue to buy from them; she was naive
at the time and accepted them, but now realizes that you have to be careful of people that want to
take advantage of you or give you things. Mr. Goldman spoke about the owner of a certain hotel
who wanted to push the old GM out of the new property and replace him with Goldman; he did
not see the action as ethical and reported the owner to the GM and the management company,
, despite his desires for advancement; in the end, it ended up benefitting his career greatly. Mr.
Day discussed the importance of loving and cherishing your significant other and to know when
to pull the plug on 'toxic' relationships.
Who was the focus of the Undercover Boss episode we watched in class? - CORRECT
ANSWER - Joel Manby, CEO of Herschend Family Entertainment
What was the first focus of the Undercover Boss episode? - CORRECT ANSWER - The
'Ride the Duck' attraction with Howard the captain
Who was the second focus of the Undercover Boss episode? - CORRECT ANSWER -
Albert, the young man in customer service at Silver Dollar City in Branson, MO; worked there
full time for 6 years while trying to get a college degree in engineering at night, but can't find the
right balance because he can't afford school without working and can't find time for school while
working; passionate about HFE and designs rollercoasters in his spare time
Who was the third focus of the Undercover Boss episode? - CORRECT ANSWER -
Richard, a street cleaner at Silver Dollar City for 12 years; Joel is up at 3:30 am to shadow
Richard who is patient with him and tells him about his 5 kids, 2 of whom are adopted, and his
wife who are living in a pop-up trailer after their house caught fire
Who was the fourth focus of the Undercover Boss episode? - CORRECT ANSWER -
Jennifer, a server on the Showboat Branson Belle; she is enthusiastic and friendly and shows Joel
the most important aspects of being a successful server; she has 2 kids and expresses the troubles
she has regarding the uncertainty of her job; on days where she is not needed and sent home, she
ends up losing money because she ends up paying for babysitting for her children that she
doesn't use
Who was the fifth focus of the Undercover Boss episode? - CORRECT ANSWER -
Mercedes, an employee at Adventure Aquarium for 2 years who contributes to many aspects of
management and operation of the property; she teaches Joel to clean aquarium windows and
operate the touch tank and emphasizes attention to detail and passion; she is incredibly grateful
for her opportunity to work for HFE as she explains that before her job there, she was homeless
with a small child
