LCHI 466 FINAL EXAM QUESTIONS AND ANSWERS

LCHI 466 FINAL EXAM QUESTIONS AND ANSWERS
System implementation - CORRECT ANSWER✅✅✅occurs once a health care organization has
finalized its contract with the vendor to acquire a health care information system



Change management - CORRECT ANSWER✅✅✅focuses on the process, tools, systems, and
techniques to help organizations implement successful projects on budget and on time with minimal
disruption



3 phases that occur for successful system implementation - CORRECT ANSWER✅✅✅~Create a
climate for change

~Engage and enable the organization

~Implement and sustain the change



Create a climate for change - CORRECT ANSWER✅✅✅~Create a sense of urgency

~Build a coalition and establish an implementation team

~Develop and communicate a vision



Engage and enable the organization - CORRECT ANSWER✅✅✅~Gain buy-in

~Empower action



Implement and sustain the change - CORRECT ANSWER✅✅✅Building on the change and making it
stick



Business sponsor - CORRECT ANSWER✅✅✅the individual who holds overall accountability for the
project



The duties of the business sponsor - CORRECT ANSWER✅✅✅~Secures funding and needed business
resources

~Has final decision-making and sign-off accountability for project scope, resources, and approaches to
resolving project problems

~Identifies and supports the business owner

,~Promotes the project internally and externally and obtains the buy-in form business constituents

~Chairs the implementation steering committee and is responsible for steering committee participation
during the life of the project

~Helps define deliverables, objectives, scope, and success criteria with identified business owners and
the project manager

~Helps remove obstacles to meeting the project timeline and producing deliverables, as appropriate



Business owner - CORRECT ANSWER✅✅✅has the day-to-day responsibility for running a function or
a department



The duties of a business owner - CORRECT ANSWER✅✅✅~Representing their department or
function at steering committee and project team meetings

~Securing and coordinating necessary business and departmental resources

~Removing business obstacles to meeting the project timeline and producing deliverables, as
appropriate

~Working jointly with the project manager on several tasks



Project manager - CORRECT ANSWER✅✅✅provides day-to-day direction setting, conflict resolution,
and communication needed by the project team



The duties of a project manager - CORRECT ANSWER✅✅✅~Identify and obtain needed resources

~Deliver the project on time, on budget, and according to specification

~Communicate progress to sponsors, stakeholders, and team members

~Ensure that diligent risk monitoring is in place and appropriate risk mitigation plans have been
developed

~Identify and manage the resolution of issues and problems

~Maintain the project plan

~Manage project scope



IT manager - CORRECT ANSWER✅✅✅the senior IT person assigned to the project

, The duties of the IT Manager - CORRECT ANSWER✅✅✅~Represents the IT department

~Has final IT decision-making authority and sign-off accountability

~Helps remove IT obstacles to meeting project timelines and producing deliverables

~Promotes the project internally and externally and obtains buy-in from IT constituents



Factors to consider throughout the implementation phases - CORRECT ANSWER✅✅✅~Managing
expectations

~Allocating sufficient resources

~Providing adequate training

~Establishing strong working relationships with vendors

~Creating short-term wins



Implementation team - CORRECT ANSWER✅✅✅is to plan, coordinate, budget, and manage all
aspects of the new system implementation



System champion - CORRECT ANSWER✅✅✅someone who is well respected in the organization,
sees the new system as necessary to the organization's achievement of it strategic goals, and is
passionate about implementing it; usually a physician is tapped for this role



First items of business for the implementation team - CORRECT ANSWER✅✅✅Determine the scope
of the project and develop tactical plans



Project scope - CORRECT ANSWER✅✅✅what they hope to gain as a result of the new system



Project goals - CORRECT ANSWER✅✅✅defined during the system selection process, should be
reviewed by the implementation team



Components of a project plan - CORRECT ANSWER✅✅✅~Major activities/tasks

~Major milestones

~Estimated duration of each activity