AVA Exam UPDATED Exam Questions and
CORRECT Answers
What is the most important piece of info to get from a new client - CORRECT ANSWER -
Owners phone number
Whats the best way to handle a difficult client who is angry about their bill - CORRECT
ANSWER - Listen to their complaint, empathize with their situation, and refer them to a
superior of the office manager.
When completing a rabies vaccine certificate for a client what does the veternarian need to do -
CORRECT ANSWER - Sign the certificate
Who is the most important in the veterinary practice - CORRECT ANSWER - The client
What does AVMA stand for - CORRECT ANSWER - American veterinary medical
association
What does TID mean - CORRECT ANSWER - three times a day
What does NPO mean - CORRECT ANSWER - The animal is to have nothing by the
mouth
What is important to use to maintain medical records by making prompt entries in what -
CORRECT ANSWER - Ink
What is the business or hospital manager responsible for - CORRECT ANSWER -
Scheduling employees, ordering equipment, and paying bills.
, A veterinarian cannot provide diagnosis, treatment, surgery, prescriptions, or prognosis without a
what - CORRECT ANSWER - A veterinarian client patient relationship.
Professional appearance is imperative to how a hospital is percieved by a client. What must be
considered - CORRECT ANSWER - Personal taste, the potential for disease transmission,
current styles, and comfort.
Effective communication - CORRECT ANSWER - To avoid miscommunication, one must
apply patience
Personal conduct includes what - CORRECT ANSWER - Professional appearance,
professional language, and proper grooming
what is a subcutaneous injection - CORRECT ANSWER - An injection given under the
skin
Anaphylaxyis refers to what - CORRECT ANSWER - A body's allergic reaction to a drug
Why are medication vials light brown or blue in color - CORRECT ANSWER - To protect
the medication from deterioration due to light exposure
What does PRN on a prescription mean - CORRECT ANSWER - Give medication as
needed
An OSHA container label should include information about what - CORRECT ANSWER -
Flammability, smell, color, and consistency of the product.
What does an antiemetic medication do - CORRECT ANSWER - Stops vomiting
What does OSHA stand for - CORRECT ANSWER - Occupational Safety and Health
Administration
CORRECT Answers
What is the most important piece of info to get from a new client - CORRECT ANSWER -
Owners phone number
Whats the best way to handle a difficult client who is angry about their bill - CORRECT
ANSWER - Listen to their complaint, empathize with their situation, and refer them to a
superior of the office manager.
When completing a rabies vaccine certificate for a client what does the veternarian need to do -
CORRECT ANSWER - Sign the certificate
Who is the most important in the veterinary practice - CORRECT ANSWER - The client
What does AVMA stand for - CORRECT ANSWER - American veterinary medical
association
What does TID mean - CORRECT ANSWER - three times a day
What does NPO mean - CORRECT ANSWER - The animal is to have nothing by the
mouth
What is important to use to maintain medical records by making prompt entries in what -
CORRECT ANSWER - Ink
What is the business or hospital manager responsible for - CORRECT ANSWER -
Scheduling employees, ordering equipment, and paying bills.
, A veterinarian cannot provide diagnosis, treatment, surgery, prescriptions, or prognosis without a
what - CORRECT ANSWER - A veterinarian client patient relationship.
Professional appearance is imperative to how a hospital is percieved by a client. What must be
considered - CORRECT ANSWER - Personal taste, the potential for disease transmission,
current styles, and comfort.
Effective communication - CORRECT ANSWER - To avoid miscommunication, one must
apply patience
Personal conduct includes what - CORRECT ANSWER - Professional appearance,
professional language, and proper grooming
what is a subcutaneous injection - CORRECT ANSWER - An injection given under the
skin
Anaphylaxyis refers to what - CORRECT ANSWER - A body's allergic reaction to a drug
Why are medication vials light brown or blue in color - CORRECT ANSWER - To protect
the medication from deterioration due to light exposure
What does PRN on a prescription mean - CORRECT ANSWER - Give medication as
needed
An OSHA container label should include information about what - CORRECT ANSWER -
Flammability, smell, color, and consistency of the product.
What does an antiemetic medication do - CORRECT ANSWER - Stops vomiting
What does OSHA stand for - CORRECT ANSWER - Occupational Safety and Health
Administration
