Postal Exam ACTUAL Exam Questions and
CORRECT Answers
6 retail moments that matter - CORRECT ANSWER - 1. Deliver 1st impression
2. Act w/ courtesy and urgency
3. Keep it clean and pristine
4. Deliver the pride inside
5. It's game time
6. Solutions are your specialty
SOLER - CORRECT ANSWER - Square up
Open posture
Lean towards
Eye contact
Relax
Postal brand - CORRECT ANSWER - how an SSA presents himself effects the
Hazmat question - CORRECT ANSWER - Does your article contain anything liquid,
fragile, perishable, or potentially hazardous, such as lithium batteries, perfume, mercury, or
aerosols
LSSA - CORRECT ANSWER - Maintains a comprehensive working knowledge of
regulations, rules, policy, and procedures relating to all the phases of retail services, provides
technical guidance to retail employees assigned to the unit, informing them of changes,
clarifications in policies, procedures, operations, and regulations
Lobby Assistant - CORRECT ANSWER - Helps customers w/ package pick-ups, identifies
mailing needs, ensures customers complete required forms before they reach the window, assists
customers w/ lobby technology, and answers customer questions
,SSDA - CORRECT ANSWER - Performs many of the same duties of an SSA, however,
they also support the back office distribution functions
Postmaster/Manager - CORRECT ANSWER - Manage posy office daily operations and
serve as business leader and community anchors that make local contacts the postal service needs
to increase it share of the shipping market
SSA - CORRECT ANSWER - Your teammates. You support each other by ensuring the
correct processes are followed and customer needs are met, as well as educate customers on our
products and services
Supervisor - CORRECT ANSWER - Responsible for managing post office day to day
operations and ensuring that employees are properly trained and well informed
USPS Retail Ground - CORRECT ANSWER - 2-5 business day delivery
Zones 1-4 require ground transportation
Zones 5-9 are any mailable matter (air)
Delivery day not gauranteed
Prices based on weight and distance
Not sealed against postal inspection
First-Class Package Service Retail - CORRECT ANSWER - Weighs up to 13 oz
2-5 business day delivery
Price based on weight and zone
Tracking included
Priority Mail Flat Rate - CORRECT ANSWER - envelopes and boxes allow customers to
ship packages for one price regardless of weight and domestic destination
, Priority Mail - CORRECT ANSWER - 1,2,3 day expected delivery
$100 insurance
No minimum weight
Shipped air zones 1-9
Priority Mail Express - CORRECT ANSWER - Money back guarantee
1-2 day delivery 365 days/yr
Sundays/Holidays for additional charge
$100 insurance
Signature
Proof of delivery
Tracking
Dimensional (DIM) Weight - CORRECT ANSWER - Applies when a package is large in
size and takes up a lot of space
Exceeds 1 cubic foot
Domestic Mail Manual (DMM) - CORRECT ANSWER - Sets froth the polices,
regulations, and procedures governing domestic mail services including Extra Services
Shipping Services - CORRECT ANSWER - 1. Priority mail express
2. Priority mail
3. First class package service retail
4. USPS retail ground
5. Parcel return service
6. International Mail
Premier Services - CORRECT ANSWER - 1. Priority Mail Express
CORRECT Answers
6 retail moments that matter - CORRECT ANSWER - 1. Deliver 1st impression
2. Act w/ courtesy and urgency
3. Keep it clean and pristine
4. Deliver the pride inside
5. It's game time
6. Solutions are your specialty
SOLER - CORRECT ANSWER - Square up
Open posture
Lean towards
Eye contact
Relax
Postal brand - CORRECT ANSWER - how an SSA presents himself effects the
Hazmat question - CORRECT ANSWER - Does your article contain anything liquid,
fragile, perishable, or potentially hazardous, such as lithium batteries, perfume, mercury, or
aerosols
LSSA - CORRECT ANSWER - Maintains a comprehensive working knowledge of
regulations, rules, policy, and procedures relating to all the phases of retail services, provides
technical guidance to retail employees assigned to the unit, informing them of changes,
clarifications in policies, procedures, operations, and regulations
Lobby Assistant - CORRECT ANSWER - Helps customers w/ package pick-ups, identifies
mailing needs, ensures customers complete required forms before they reach the window, assists
customers w/ lobby technology, and answers customer questions
,SSDA - CORRECT ANSWER - Performs many of the same duties of an SSA, however,
they also support the back office distribution functions
Postmaster/Manager - CORRECT ANSWER - Manage posy office daily operations and
serve as business leader and community anchors that make local contacts the postal service needs
to increase it share of the shipping market
SSA - CORRECT ANSWER - Your teammates. You support each other by ensuring the
correct processes are followed and customer needs are met, as well as educate customers on our
products and services
Supervisor - CORRECT ANSWER - Responsible for managing post office day to day
operations and ensuring that employees are properly trained and well informed
USPS Retail Ground - CORRECT ANSWER - 2-5 business day delivery
Zones 1-4 require ground transportation
Zones 5-9 are any mailable matter (air)
Delivery day not gauranteed
Prices based on weight and distance
Not sealed against postal inspection
First-Class Package Service Retail - CORRECT ANSWER - Weighs up to 13 oz
2-5 business day delivery
Price based on weight and zone
Tracking included
Priority Mail Flat Rate - CORRECT ANSWER - envelopes and boxes allow customers to
ship packages for one price regardless of weight and domestic destination
, Priority Mail - CORRECT ANSWER - 1,2,3 day expected delivery
$100 insurance
No minimum weight
Shipped air zones 1-9
Priority Mail Express - CORRECT ANSWER - Money back guarantee
1-2 day delivery 365 days/yr
Sundays/Holidays for additional charge
$100 insurance
Signature
Proof of delivery
Tracking
Dimensional (DIM) Weight - CORRECT ANSWER - Applies when a package is large in
size and takes up a lot of space
Exceeds 1 cubic foot
Domestic Mail Manual (DMM) - CORRECT ANSWER - Sets froth the polices,
regulations, and procedures governing domestic mail services including Extra Services
Shipping Services - CORRECT ANSWER - 1. Priority mail express
2. Priority mail
3. First class package service retail
4. USPS retail ground
5. Parcel return service
6. International Mail
Premier Services - CORRECT ANSWER - 1. Priority Mail Express
